by Ashley Worrall January 5thOur Feedback Fanatic award recognizes experience champions that are striving to innovate and improve patient and employee experiences, transform culture, and use feedback for positive change. Leslie Nestor, Assistant EVMS...
Blog
Learning Bite Video: How Technology Can Add Value to Patient Experience
by Nikki Angeli MHA, BSN, RN, CPHQ, CPXP and Mallory Magelli McKeown December 15thThe Beryl Institute Learning Bite Video: Discover How Technology Can Add Value to Patient Experience In The Beryl Institute’s latest Learning Bite video Feedtrail...
Tuning Up Your Patient Survey Offerings: PX’s Digital Evolution
Tuning Up Your Patient Survey Offerings: PX’s Digital Evolution by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist December 13th Decades. That’s how long healthcare organizations have been surveying patients to understand their experiences...
Powering Profitability & Patient Retention for Physician Practices
Powering Profitability & Patient Retention for Physician Practices by Ryan Phillips, Customer Success December 8th As frontline providers of primary and specialty care, physician practices are often the first point of contact for individuals seeking...
3 Essential Themes from The Beryl Institute’s Fall 2023 PX Pulse Report
by Ryan Phillips, Customer Success November 29th It’s undeniable: Providing a positive patient experience (PX) is critical in healthcare – yet all 50 states in the U.S. experienced significant PX declines over the past two years, according to...
Patient Engagement for a Successful National Influenza Vaccination Week
by Christine Serafin, Customer Success November 27th As winter approaches, safeguarding public health takes center stage. The upcoming National Influenza Vaccination Week (NIVW – Dec 4 – 8, 2023) underscores the significance of proactive measures in...
What Does Exceptional Patient Experience in Healthcare Mean?
What Does Exceptional Patient Experience in Healthcare Mean? by Christine Serafin, Customer Success November 22nd Let’s face it: There’s a lot of jargon in healthcare. In some ways, that’s unavoidable. Care delivery involves distinct understandings of...
FQHC Requirements: The Patient Experience Benefits You May Be Missing
FQHC Requirements: The Patient Experience Benefits You May Be Missingby Ashley Worrall December 11thRunning a federally qualified health center (FQHC) or community health center (CHC) can be an exhausting and thankless job. Sometimes you may feel like an outdated...
Healthcare Reputation Management: Improving the Online Image of Your Healthcare Organization
By Nikki Angeli MHA, BSN, RN, CPXP, CPHQ Patient Experience Strategist November 14thIn today's digital age, maintaining a strong online reputation has become crucial for businesses across all industries, and healthcare is no exception. The way your...
Unpacking the Patient Journey: Challenges and Opportunities
Unpacking the Patient Journey: Challenges and Opportunitiesby Mallory Magelli McKeown, Customer Success November 8, 2023For people who’ve worked at least a few years in the U.S. healthcare industry, it can be difficult to reflect on the busiest and hardest days of...