Study Reveals that 90% of Nurses have Taken the COVID Vaccine, with 82% Willing to Advocate for the Vaccineby Ashley Worrall 21st April Feedtrail and HOLLIBLU 3rd Nationwide Nurse Survey Feedtrail, in partnership with HOLLIBLU, releases final results from nationwide...
Energizing Employees on the Frontlines of Vaccine Distributionby Ashley Worrall 6th April The saying goes “You cannot pour from an empty cup.” Healthcare workers have spent the last year going above and beyond to manage the pandemic and support their communities....
Feedtrail Implemented at Novant Health to Evaluate Real-Time Patient Sentimentby Ashley Worrall 25th March Novant Health expands engagement with Feedtrail XM to more than 380 sites, including COVID-19 vaccine centers, to capture immediate feedback and improve...
Effective Vaccine Communication: Transparent & Personalized by Ashley Worrall 22nd March Between the news, social media, clickbait articles, and word of mouth there is a lot of COVID-19 information floating around- some factual and some not. The general public is...
Vaccine Distribution: Survey Best Practicesby Ashley Worrall 15th March Vaccine distribution has many moving parts and processes are constantly changing as supply and eligibility shift. As organizations work to get vaccine centers running like well-oiled machines,...
Personifying Feedtrail’s Core Values by Paul Jaglwoski 19th February Having come from the corporate world prior to starting Feedtrail, the concept of developing core values felt a bit taboo to me. I was jaded by the concept of listing out abstract, aspirational core...
5 Key Drivers That Will Improve Your Patient Experience: Best practices from healthcare execs by Ashley Worrall 4th FebruaryPatient care is always top of mind for healthcare workers, but National Patient Recognition Week is the perfect time to pause and reflect on the...
How are FQHCs Doing Experience Management (XM)?by Gert Volmer 25th November Experience Management 101 Our recent blog post on ‘Reimagining Healthcare’ highlighted the importance of experience management for Federally Qualified Health Centers and the “Why”...
Reimagining Healthcare: Enhance Your Patient Experience with Automated Communicationby Gert Volmer 13th NovemberRESEARCH TRIANGLE PARK, N.C. November 11, 2020. Feedtrail’s Reimagining Healthcare series continues with a new webinar. Healthcare leaders from Relatient...
What does Experience Management (XM) mean for FQHC's?by Gert Volmer 5th NovemberEvery healthcare organization needs to act with an eye towards experience management (XM) – whether the experience is their patients’, their employees’, or their providers’. For Federally...