SYNLAB expands partnership with Feedtrail to gain real-time patient and customer feedback by Ashley Worrall 4th October SYNLAB rolls-out Feedtrail XM platform across more than 2,000 sites in 36 countries to maintain a continuous dialogue with patients and customers...
Patient Journey Innovations: Postby Andy Roth 25th AugustPatient Journey Innovations Post: Exceed expectations and foster loyalty Your patient has completed their visit and can reflect on their entire experience. What better time to ask them about it? Fill in the...
Exceed expectations by understanding the white spaces in patient journeysby Paul Jaglowski 11th August I recently had a discussion with Kirsten Royster, Chief Patient Experience Officer at Novant Health and customer centricity consultant Dr. Joel Mier, Lecturer of...
Patient Journey Innovations: Duringby Andy Roth 8th JulyPatient Journey Innovations During: Manage expectations and learn in-the-moment Every healthcare organization sends its patients post-discharge satisfaction surveys, but if you are not intentionally engaging...
Laying the Groundwork for Customer Centricity in Healthcare by Paul Jaglowski 21st June I recently had the opportunity to sit down with two experts in the world of customer centricity, Alan Dubovsky, Chief Patient Experience Officer at Cedars-Sinai, and Dr. Joel...
Patient Journey Innovations: Pre-visitby Andy Roth 31st MayPatient Journey Innovations Pre-Visit: Set expectations A patient’s journey with your organization begins long before they see a doctor or even check-in for their appointment. This represents an opportunity...
Feedtrail Closes Additional Round of Funding Following Unprecedented Growthby Ashley Worrall 25th May Recent investments will enable Feedtrail to accelerate their growth plans and meet the rapidly increasing market demand for a real-time patient experience platform....
Feedtrail Accelerates Growth Plans, Announces Reggie Dye as New Vice President of Salesby Ashley Worrall 27th April Feedtrail Accelerates Growth Plans RALEIGH, NC (April 27, 2021) -- Feedtrail, a leading healthcare experience management platform, announced that...
Happy Patient Experience Week 2021by Ashley Worrall 26th April PX week 2021 Experience management in healthcare is more than making a patient happy. The true goal is to give your patients a joyful confidence in the care you are giving them. This is achieved by...
Study Reveals that 90% of Nurses have Taken the COVID Vaccine, with 82% Willing to Advocate for the Vaccineby Ashley Worrall 21st April Feedtrail and HOLLIBLU 3rd Nationwide Nurse Survey Feedtrail, in partnership with HOLLIBLU, releases final results from nationwide...