by Ryan Phillips, Customer Success November 29th It’s undeniable: Providing a positive patient experience (PX) is critical in healthcare – yet all 50 states in the U.S. experienced significant PX declines over the past two years, according to...
by Christine Serafin, Customer Success November 27th As winter approaches, safeguarding public health takes center stage. The upcoming National Influenza Vaccination Week (NIVW – Dec 4 – 8, 2023) underscores the significance of proactive measures in...
By Nikki Angeli MHA, BSN, RN, CPXP, CPHQ Patient Experience Strategist November 14thIn today's digital age, maintaining a strong online reputation has become crucial for businesses across all industries, and healthcare is no exception. The way your...
Unpacking the Patient Journey: Challenges and Opportunitiesby Mallory Magelli McKeown, Customer Success November 8, 2023For people who’ve worked at least a few years in the U.S. healthcare industry, it can be difficult to reflect on the busiest and hardest days of...
by Amber Bailey and Jace Kienzle, Account Executives November 2ndMGMA Conference 2023: Key Topics and Takeaways Impacting Physician Practices Every day in the healthcare industry is a test for operational leaders. And while many know the biggest...
How to Improve Patient Experience: 5 Key Initiatives by Ashley Worrall November 1, 2023The COVID-19 pandemic has proven to be the ultimate healthcare industry disruptor, like Netflix to the DVD industry – but instead of streaming video, it ushered in a steady stream...
By Ashley Worrall October 17thDuring National Pharmacy Week, we're exploring ways FQHCs and Community Health Centers can promote their pharmacy with real-time patient engagement. Community Health Centers and Federally Qualified Health Centers...
By Nikki Angeli MHA, BSN, RN, CPHQ Patient Experience Strategist October 6thAs a nurse with a passion for leveraging data to impact patient experiences and outcomes for the past 15 years, I’ve seen firsthand how essential it is for organizations to...
by Warren Mullis, VP of Sales September 25thNACHC's CHI and Expo Conference 2023: A Recap of Key Topics and Takeaways Impacting Community Health Centers The National Association of Community Health Centers (NACHC) recently hosted its annual Community...
September 19thOur Feedback Fanatic award recognizes experience champions that are striving to innovate and improve patient and employee experiences, transform culture, and use feedback for positive change. In this Post: Feedback Fanatic: Debbie Rosen's...