Patient Journey Innovations: Duringby Andy Roth 8th JulyPatient Journey Innovations During: Manage expectations and learn in-the-moment Every healthcare organization sends its patients post-discharge satisfaction surveys, but if you are not intentionally engaging...
Laying the Groundwork for Customer Centricity in Healthcare by Paul Jaglowski 21st June I recently had the opportunity to sit down with two experts in the world of customer centricity, Alan Dubovsky, Chief Patient Experience Officer at Cedars-Sinai, and Dr. Joel...
Patient Journey Innovations: Pre-visitby Andy Roth 31st MayPatient Journey Innovations Pre-Visit: Set expectations A patient’s journey with your organization begins long before they see a doctor or even check-in for their appointment. This represents an opportunity...
Feedtrail Closes Additional Round of Funding Following Unprecedented Growthby Ashley Worrall 25th May Recent investments will enable Feedtrail to accelerate their growth plans and meet the rapidly increasing market demand for a real-time patient experience platform....
Feedtrail Accelerates Growth Plans, Announces Reggie Dye as New Vice President of Salesby Ashley Worrall 27th April Feedtrail Accelerates Growth Plans RALEIGH, NC (April 27, 2021) -- Feedtrail, a leading healthcare experience management platform, announced that...
Happy Patient Experience Week 2021by Ashley Worrall 26th April PX week 2021 Experience management in healthcare is more than making a patient happy. The true goal is to give your patients a joyful confidence in the care you are giving them. This is achieved by...
Study Reveals that 90% of Nurses have Taken the COVID Vaccine, with 82% Willing to Advocate for the Vaccineby Ashley Worrall 21st April Feedtrail and HOLLIBLU 3rd Nationwide Nurse Survey Feedtrail, in partnership with HOLLIBLU, releases final results from nationwide...
Energizing Employees on the Frontlines of Vaccine Distributionby Ashley Worrall 6th April The saying goes “You cannot pour from an empty cup.” Healthcare workers have spent the last year going above and beyond to manage the pandemic and support their communities....
Feedtrail Implemented at Novant Health to Evaluate Real-Time Patient Sentimentby Ashley Worrall 25th March Novant Health expands engagement with Feedtrail XM to more than 380 sites, including COVID-19 vaccine centers, to capture immediate feedback and improve...
Effective Vaccine Communication: Transparent & Personalized by Ashley Worrall 22nd March Between the news, social media, clickbait articles, and word of mouth there is a lot of COVID-19 information floating around- some factual and some not. The general public is...