by Kwasi Nyantakyi, MHA, Customer Success March 21stPatient feedback is a vital component in ensuring patients receive quality care and have an overall excellent patient experience. Yet, in my experience, there still exists a stigma surrounding...
by Ryan Phillips, Customer Success March 19th Patient experience surveys have become commonplace in healthcare. For instance, from a regulatory standpoint, over 4,000 hospitals use them every year to meet their Hospital Consumer Assessment of...
by Ashley Worrall March 19th Meet the Patient Experience Expert: Kwasi Nyantakyi, MHA Kwasi is a Customer Success Manager at Feedtrail. He is a healthcare professional with 8+ years of healthcare-related experience in various roles including...
by Mallory Magelli McKeown, Customer Success March 13th Knowing how your patients experience care is key to improvement across your healthcare organization. The right data — used in the right way — can steer better decision-making that can create...
by Mallory Magelli McKeown, Customer Success March 13th In today's healthcare landscape, understanding patient experience isn't just about gathering data; it's about harnessing insights that drive tangible improvements in care delivery....
by Ashley Worrall March 6th Meet the Patient Experience Expert: Mallory Magelli McKeown Mallory is a healthcare professional dedicated to improving the patient experience. With a background in roles like chaplain and family advocate, Mallory’s...
by Ashley Worrall March 1stAfter patients walk through the doors of your facility, they see a provider (or sometimes more than one), get the care they need, and, more often than not, they’re sent on their way. The interaction may feel complete. But...
by Ashley Worrall February 13thWhen it comes to the healthcare experience, most people think of what happens at the physician’s office. But the reality is much more complex. A patient’s relationship with your organization begins long before they see a...
by Ashley Worrall February 13thEvery healthcare organization sends its patients post-discharge satisfaction surveys, but those efforts capture an incomplete and potentially inaccurate picture of how patients view your organization and care delivery. The...
by Ryan Phillips, Customer Success February 12th As Valentine's Day approaches, hearts everywhere are aflutter with expressions of love and appreciation. In the realm of healthcare, there's a unique and transformative love story unfolding—one...