The Feedtrail Blog

Stay up to date with the latest news, trends, and product tips.

SYNLAB and Feedtrail partnership

July 18, 2019
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Reading Time: 2 minutes SYNLAB partners with Feedtrail to promote and evaluate customer feedback SYNLAB, the leading medical diagnostic services provider in Europe, entered into a partnership with Feedtrail, offering a digital platform for real-time patient and customer feedback based in Europe, that distributes and conducts customer and patient satisfaction surveys. By Gert Volmer Munich, 18 July 2019 With …

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Improve Patient Experience Data Collection with These 5 Steps

July 16, 2019

Reading Time: 3 minutes Improve Patient Experience Data Collection with These 5 Steps When you are looking to improve the collection of patient experience data, make sure you are doing the right things. Follow our 5 tips for immediate success. By Gert Volmer Collecting patient experience data includes gathering as much information in real time as you can. It …

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HCAHPS Score Not as Valuable as Patient Experience

July 8, 2019

Reading Time: 3 minutes HCAHPS Scores Aren’t Valuable as Patient Experience Indicators Focusing solely on HCAHPS scores to measure success is insufficient By Gert Volmer Sharon Quinlan was inspired to improve patient satisfaction when she herself suffered a challenging healthcare experience. Both of her parents suffered chronic illnesses when Sharon was in her 30s, and ultimately passed away, but …

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Feedtrail Travel Blog

June 21, 2019

Reading Time: 4 minutes Feedtrail has been very excited to participate in the Cedars-Sinai Accelerator program this summer, and while most of our team took the 6 hour flight option, one of our customer success leaders (and your very own author) took the old fashion way and drove out. Throughout this article, is his story! By Gert Volmer Meet …

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Feedtrail Raises $1M Led by Dioko Ventures

May 30, 2019

Reading Time: 2 minutes Consortium of early-stage investors and strategics back healthcare technology company By Gert Volmer RALEIGH, N.C. (May 30, 2019) – Feedtrail, a healthcare technology company at the center of the patient-provider relationship, announces a $1 million fundraising round led by Dioko Ventures. With participation from a major non-profit health system and a convertible promissory note, the …

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5 key drivers that will help improve your patient experience

May 25, 2019

Reading Time: 3 minutes 5 key drivers that will help improve your patient experience In our recent Expert Interview Series our CEO, Paul Jaglowski, sat down with individuals in leadership positions across a variety of healthcare settings to discuss the state of understanding the patient experience. In our conversations, we noticed that five central themes repeatedly stood out, regardless of the …

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Feedtrail and the Center for Improvement in Healthcare Quality (CIHQ) Collaborate to Enhance Patient Satisfaction and Retention

April 28, 2019

Reading Time: 2 minutes By Gert Volmer About the Collaboration Feedtrail, the nation’s leading real-time patient insights platform, and the Center for Improvement in Healthcare Quality (CIHQ) are driving for the same goal – to radically improve the effectiveness and efficiency of healthcare delivery. Paul Jaglowski, CEO of Feedtrail says, “CIHQ is an ideal partner because we both believe wholeheartedly in ensuring every …

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Real time feedback to improve Patient experience

Sheltering Arms partners with Feedtrail to enhance patient experience

April 20, 2019

Reading Time: 2 minutes By Gert Volmer MECHANICSVILLE, V.A., March 20, 2019 – Already the premier physical therapy provider in the state of Virginia, Sheltering Arms, has proven its commitment to prioritizing a personalized patient experience to accompany rapid expansion. In a departure from traditional post-experience pen and paper surveys, Feedtrail enables Sheltering Arms to engage with patients in …

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Expert Interview Series, Episode 8: Chaneka Pigatt, Deputy Operations Officer of CareSouth Carolina

March 29, 2019

Reading Time: 5 minutes By Gert Volmer Paul Jaglowski, CEO of Feedtrail Inc., sits down with Cheneka Pigatt, MBA, Deputy Operations Officer of Caresouth Carolina, to discuss the importance of prioritizing patient experience. CareSouth Carolina is a non-profit community health center delivering patient-centered health and life care services at more than 14 locations in rural South Carolina. Services provided …

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Focusing on and improving the right aspects of patient engagement: Part 4

February 28, 2019

Reading Time: 3 minutes By Andy Roth Part 4 In the past few years, patient engagement has come more and more into the spotlight as hospitals and other healthcare organizations look to improve their patient retention, their CAHPS scores, and their online reputations. It’s true that patient engagement is a vital piece of any organization’s growth strategy. Before throwing …

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