The Feedtrail Blog

Stay up to date with the latest news, trends, and product tips.

How Patient Confidence Relates to Higher Hospital NPS

October 15, 2019
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Reading Time: 4 minutes “the customer is always right” mantra can get tricky in the healthcare setting. Customers, in this case, are patients who are sick or injured. They want to feel healthy again as quickly and as painlessly as possible

When the Customer is not Always Right

October 4, 2019

Reading Time: 3 minutes “the customer is always right” mantra can get tricky in the healthcare setting. Customers, in this case, are patients who are sick or injured. They want to feel healthy again as quickly and as painlessly as possible

Expert Interview Series, Episode 21: Paul Carrington, Director of Quality, Pratt Regional Medical Center

October 2, 2019
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Reading Time: 15 minutes Expert Interview Series, Episode 21: Paul Carrington, Director of Quality, Pratt Regional Medical Center Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. Today we’re really excited to get a chance to talk to …

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15 Stats for Loyalty, Retention, and Satisfaction

September 10, 2019

Reading Time: 5 minutes A Closer Look at Customer Experience: 15 Stunning Stats Regarding Loyalty, Retention and Satisfaction The rise of consumerism has put a great deal of pressure on Healthcare organizations across the country to improve their patient experience. Let us take a closer look at how businesses in general go about prioritizing customer experience to succeed in …

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Expert Interview Series, Episode 17: Cheryl Kilbourne, Director of Inpatient Nursing, Wakemed Health and Hospitals

August 22, 2019
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Reading Time: 12 minutes Expert Interview Series, Episode 17: Cheryl Kilbourne, Director of Inpatient Nursing, Wakemed Health and Hospitals Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. Today I’m very excited to talk to Cheryl Kilbourne, the …

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5 Practices that Improve Patient Satisfaction and Practice Performance Scores

August 13, 2019

Reading Time: 5 minutes Improve Patient Satisfaction & Practice Performance Scores To retain your patients, you must increase satisfaction and practice performance scores. Follow these tips to increase customer loyalty. By Gert Volmer Physician reimbursement continues to be impacted by patient satisfaction scores. At one time, only hospitals needed to concern themselves with these scores; now, however, the effect …

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Build Loyalty and Retain Your Patients

July 25, 2019

Reading Time: 5 minutes Build Loyalty and Retain Your Patients In the healthcare field, it is essential to build loyalty and retain patients. We have the solutions you need to exceed the expectations of your clientele. By Gert Volmer It’s hard to win consumer loyalty for your healthcare system. To build strong loyalty and retain patients, you must focus …

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SYNLAB and Feedtrail partnership

July 18, 2019
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Reading Time: 2 minutes SYNLAB partners with Feedtrail to promote and evaluate customer feedback SYNLAB, the leading medical diagnostic services provider in Europe, entered into a partnership with Feedtrail, offering a digital platform for real-time patient and customer feedback based in Europe, that distributes and conducts customer and patient satisfaction surveys. By Gert Volmer Munich, 18 July 2019 With …

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Improve Patient Experience Data Collection with These 5 Steps

July 16, 2019

Reading Time: 3 minutes Improve Patient Experience Data Collection with These 5 Steps When you are looking to improve the collection of patient experience data, make sure you are doing the right things. Follow our 5 tips for immediate success. By Gert Volmer Collecting patient experience data includes gathering as much information in real time as you can. It …

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HCAHPS Score Not as Valuable as Patient Experience

July 8, 2019

Reading Time: 3 minutes HCAHPS Scores Aren’t Valuable as Patient Experience Indicators Focusing solely on HCAHPS scores to measure success is insufficient By Gert Volmer Sharon Quinlan was inspired to improve patient satisfaction when she herself suffered a challenging healthcare experience. Both of her parents suffered chronic illnesses when Sharon was in her 30s, and ultimately passed away, but …

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