The Feedtrail Blog

Stay up to date with the latest news, trends, and product tips.

Simple and Quick Opportunities to Improve Patient Experience

October 24, 2019

Reading Time: 4 minutes Anyone who works in a hospital or many other organizations has heard the phrase “patient experience” many times over the last few years. However, when it comes to hospitals and …

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When the Customer is not Always Right Part II

October 17, 2019

Reading Time: 2 minutes Last week we discussed the patient experience problem facing healthcare. Leadership and individual providers have significantly differing views of the importance of patient experience. Understanding when the customer is right, …

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How Patient Confidence Relates to Higher Hospital NPS

October 15, 2019
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Reading Time: 4 minutes In 2018, a study asked nearly 2,000 hospital patients to offer information about their experiences. One of the things that was measured was the Net Promoter Score (NPS), while another …

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When the Customer is not Always Right

October 4, 2019

Reading Time: 3 minutes The customer is always right. …right? For many service-based companies, this mantra rings true more often than it doesn’t. It’s not hard to understand that if a customer is not …

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Expert Interview Series, Episode 21: Paul Carrington, Director of Quality, Pratt Regional Medical Center

October 2, 2019
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Reading Time: 15 minutes Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. …

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15 Stats for Loyalty, Retention, and Satisfaction

September 10, 2019

Reading Time: 5 minutes The rise of consumerism has put a great deal of pressure on Healthcare organizations across the country to improve their patient experience. Let us take a closer look at how …

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Expert Interview Series, Episode 17: Cheryl Kilbourne, Director of Inpatient Nursing, Wakemed Health and Hospitals

August 22, 2019
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Reading Time: 12 minutes Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. …

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5 Practices that Improve Patient Satisfaction and Practice Performance Scores

August 13, 2019

Reading Time: 5 minutes To retain your patients, you must increase satisfaction and practice performance scores. Follow these tips to increase customer loyalty. By Gert Volmer Physician reimbursement continues to be impacted by patient …

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Build Loyalty and Retain Your Patients

July 25, 2019

Reading Time: 5 minutes In the healthcare field, it is essential to build loyalty and retain patients. We have the solutions you need to exceed the expectations of your clientele. By Gert Volmer It’s …

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