Patient Experience
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3 Essential Themes from The Beryl Institute’s Fall 2023 PX Pulse Report
by Ryan Phillips, Customer Success November 29th It’s undeniable: Providing a positive patient experience (PX) is critical in healthcare – yet all 50 states in the U.S. experienced significant PX declines over the past two years, according to...
Patient Engagement for a Successful National Influenza Vaccination Week
by Christine Serafin, Customer Success November 27th As winter approaches, safeguarding public health takes center stage. The upcoming National Influenza Vaccination Week (NIVW – Dec 4 – 8, 2023) underscores the significance of proactive measures in...
What Does Exceptional Patient Experience in Healthcare Mean?
What Does Exceptional Patient Experience in Healthcare Mean? by Feedtrail 24th October Let’s face it: There’s a lot of jargon in healthcare. In some ways, that’s unavoidable. Care delivery involves distinct understandings of medical complexities, best...
Patient Engagement Lessons and PX Best Practices From HealthNet
Patient Engagement Lessons and PX Best Practices From HealthNet by Feedtrail 24th October Clinicians view the people they treat as patients. But outside of the care delivery context, those same people are also consumers. They rate hotels, restaurants,...
Healthcare Reputation Management: Improving the Online Image of Your Healthcare Organization
By Nikki Angeli MHA, BSN, RN, CPXP, CPHQ Patient Experience Strategist November 14thIn today's digital age, maintaining a strong online reputation has become crucial for businesses across all industries, and healthcare is no exception. The way your...
Unpacking the Patient Journey: Challenges and Opportunities
Unpacking the Patient Journey: Challenges and Opportunitiesby Mallory Magelli McKeown, Customer Success November 8, 2023For people who’ve worked at least a few years in the U.S. healthcare industry, it can be difficult to reflect on the busiest and hardest days of...
Key Topics and Takeaways from the MGMA Conference 2023
by Amber Bailey and Jace Kienzle, Account Executives November 2ndMGMA Conference 2023: Key Topics and Takeaways Impacting Physician Practices Every day in the healthcare industry is a test for operational leaders. And while many know the biggest...
How to Improve Patient Experience : 5 Key Initiatives
How to Improve Patient Experience: 5 Key Initiatives by Ashley Worrall November 1, 2023The COVID-19 pandemic has proven to be the ultimate healthcare industry disruptor, like Netflix to the DVD industry – but instead of streaming video, it ushered in a steady stream...
Six Ways FQHCs and Community Health Centers Can Promote their Pharmacy with Real-Time Engagement
By Ashley Worrall October 17thDuring National Pharmacy Week, we're exploring ways FQHCs and Community Health Centers can promote their pharmacy with real-time patient engagement. Community Health Centers and Federally Qualified Health Centers...
Unlocking Outstanding Patient Experiences: Advice from a Former Bedside Nurse
By Nikki Angeli MHA, BSN, RN, CPHQ Patient Experience Strategist October 6thAs a nurse with a passion for leveraging data to impact patient experiences and outcomes for the past 15 years, I’ve seen firsthand how essential it is for organizations to...
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