Say goodbye to guesswork
Dig deep with AI
Merge patient and employee experience data with EHR demographics and Artificial Intelligence (AI) to learn how experiences differ across different populations.
Uncover trends
Drill into feedback topic groups and filter by demographics, location, and more to quickly uncover trends and identify areas for improvement.
Drive meaningful change
Determine who is experiencing issues and the root cause of problems to make process improvements and better allocate resources.
Your experience data can solve your business problems
Patient Experience
Employee Experience
Service Recovery
Solve Patient Concerns
Solve Employee Concerns
Improve Business Operations
Powerful analytics to uncover problems and drive meaningful change
Improve access to care
Looking at XM Insights question categories, an organization identified they had a problem with “Access to Care.” Easily diving deeper, “Ease of Scheduling” at a location was the root cause with patients consistently complaining they were not answering the phone. They were able to make improvements at reception, market their MyChart portal for messaging, and stop missing out on patient revenue.
Uncover hidden issues
XM Insights uncovered that telehealth had significantly lower scores than other parts of the organization and identified which locations were affected. Patients were repeatedly experiencing technical problems with their telehealth platform. The organization was able to quickly fix this unknown issue and improve patient experiences.
Pinpoint service discrepancies
XM Insights highlighted issues within a patient population at an organization showing women’s response rates and NPS scores were significantly lower during OB and Pediatric visits. They were able to focus on those service lines to personalize surveys by specialty and understand key drivers.
See XM Insights in Action
What could your patient and employee experience data be trying to telling you?
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