PHYSICIAN PRACTICES & PE-BACKED MEDICAL GROUPS

Patient Experience Platform to Drive Loyalty and Growth for Physican Practices

Transform patient feedback into actionable insights that enhance care, drive growth, and maximize ROI for physician practices and private equity-backed medical groups. Feedtrail’s platform combines real-time insights with automated workflows to help you scale operations, improve provider performance, and build trust—all while strengthening your bottom line.

patient and doctor using tablet

In healthcare, the experience matters as much as the outcome. 

See how Feedtrail can help:

Feedtrail - Healthcare Experience Management Happier Patients

Feedtrail - Healthcare Experience Management Better Outcomes

Feedtrail - Healthcare Experience Management Healthier Bottom Line

TOP FEATURES

Purpose-Built Tools to Drive Success for Physician Practices

Leverage Feedtrail’s advanced features to enhance patient engagement, streamline operations, and stay ahead in a competitive market.

Dig Deep Patient Experience

Actionable Real-Time Feedback

Receive patient insights in the moment to resolve concerns quickly, improve care, and foster loyalty.

Uncover Patient Experience Trends

Provider-Specific Reporting

Track performance by individual providers, set benchmarks, and support targeted coaching to enhance patient interactions.

Drive Patient Experience Changes

Automated Reputation Management

Boost your practice’s online reputation with tools that easily streamline positive reviews on your preferred social sites.

Dig Deep Patient Experience

Customizable Patient Surveys

Deploy tailored surveys via text or email to capture insights that go beyond traditional metrics like CG CAHPS.

Uncover Patient Experience Trends

Enterprise-Wide Visibility

Monitor performance across locations with hierarchical dashboards that provide insights for leadership and staff alike.

Drive Patient Experience Changes

Seamless System Integration

Connect with existing EHRs to simplify data collection, reporting, and insights by patient population and demographics.

TOP BENEFITS

Why Physician Practices and Private Equity Groups Choose Feedtrail

Our platform is designed to deliver measurable results that benefit patients, providers, and your bottom line.

Dig Deep Patient Experience

Boost Retention and Loyalty

Enhance patient relationships with personalized, timely outreach and real-time service recovery.

Uncover Patient Experience Trends

Drive Revenue Growth

Identify and act on opportunities to improve efficiency, reduce churn, and attract new patients.

Drive Patient Experience Changes

Improve Provider Performance

Leverage feedback to celebrate wins, address gaps, and align staff with your goals for patient care.

Dig Deep Patient Experience

Reduce Administrative Burdens

Automate survey delivery, reporting, and insights to free up staff time for higher-value tasks.

Uncover Patient Experience Trends

Enhance Organizational Agility

Use robust analytics to adapt quickly to emerging trends, ensuring operational success across all locations.

Drive Patient Experience Changes

Maximize ROI

Transform patient feedback into strategic improvements that lead to better experiences and higher profitability.

Turn Data into Actionable Insights

Powerful Reporting, BI, and Analytics

Feedtrail’s robust reporting and analytics tools provide physician practices and private equity-backed groups with the clarity needed to optimize performance, drive growth, and achieve operational goals.

 

Strategic Growth

Use data to uncover opportunities for expansion and operational efficiencies

Improved Accountability

Empower providers with individual performance reports to celebrate successes and guide improvements.

Data-Driven ROI

Measure the impact of patient experience initiatives and prove their value to stakeholders.

Key Performance Metrics Improvement

Monitor and improve critical metrics like Net Promoter Score (NPS), survey response rates, and service recovery success rates to drive organizational success.

 

Feedtrail - Healthcare Experience Management

Leverage real-time surveying with actionable insights to optimize operations.

“Patient feedback raises the bar for all involved, giving insight into how patients are experiencing PartnerMD in every office and also providing a way to generate a consistent experience across locations.”

– Jack Bretcher, Chief Operating Officer, PartnerMD​

Dig Deep Patient Experience

Gracepoint Behavioral Health resolves 75% of service issues within 48 hours using real-time feedback, significantly improving patient retention

Uncover Patient Experience Trends

“The insights provided are specific and allow me to deliver precise recommendations for improvement. Feedtrail has created a robust, intuitive analytics tool that helps professionals make data-driven decisions effortlessly.”

– Duncan DiSciorio, Director of Marketing & Outreach, American Vascular Associates

Drive Patient Experience Changes

Book a demo

Learn how Feedtrail's flexible platform can adapt to your organization's patient engagement needs