Enabling Exceptional,

Human-Centered Experiences

 

The Leader in Healthcare Experience Management

Feedtrail helps you monitor and perfect experiences far beyond the face-to-face interactions or time spent within the walls of your organization.

 

“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”

Beth Rubio

Chief Clinical Officer, Aveanna Healthcare

Exceptional Experiences Lead to Better Outcomes

 

At Feedtrail, we believe delivering experiences that are exceptional, human-centered, and profitable requires a new approach – one shaped by a comprehensive understanding of each person’s unique journey as it unfolds. It’s by capturing human interactions – as they occur – that we can strengthen human connections and advance better outcomes for people, for your organization, and for your community

 

445%

increase in patient feedback

Feedtrail makes it simple for your patients to respond, so more of them do.

7%

increase in nurse and patient retention

With Feedtrail’s end-to-end approach to experience management, your patients and staff will feel cared for like never before. They’ll be more loyal as a result.

20%

increase in NPS

Your top box scores have never looked so great! Using Feedtrail to take the pulse of your patient and employee sentiment allows you to turn more of your Passives and Detractors into vocal Promoters.

99%

faster service recovery

We know this number looks fake, but we mean it. Many organizations take weeks to respond to unhappy patients. Feedtrail will turn weeks into hours, all without disrupting your team’s workflow.

Better Data for Exceptional Experiences

Feedtrail will help your organization understand the totality of the patient journey, uncovering & understanding the key moments that matter every step of the way so you can ensure each experience is extraordinary and lives up to your brand promise.

“Feedtrail enables the busy ED leader to perform a real-time pulse check on the patient experience with just a glance at the dashboard”

Claude Stang

Executive Director - Emergency Department at Cedars Sinai

A Workflow Built for Continuous Improvement

Feedtrail XM enables healthcare teams to engage patients & employees, uncover prescriptive insights, and act quickly and purposefully to transform the care journey and promote better outcomes.

Uncover

Capture and monitor real-time feedback and discover correlations and trends in your data.

Engage

Connect at key moments in personalized ways with patients and employees.

Act

Streamline and speed up service recovery, and share positive feedback to boost employee morale.

Transform and Grow

Improve experiences across the lifecycle of care, and drive better business outcomes.

Engage

Connect at key moments in personalized ways with patients and employees.

Uncover

Capture and monitor real-time feedback and discover correlations and trends in your data.

Transform and grow

Improve experiences across the lifecycle of care, and drive better business outcomes.

Act

Streamline and speed up service recovery, and share positive feedback to boost employee morale.

Seconds to Superior
Patient experience feedback forms in under 10 seconds

Exceptional Engagement
Up to 91% patient response rate prior to discharge

Real Results
Incremental improvements in top box CAHPS scores

An Industry-Approved Solution

The platform of choice for the nation’s leading healthcare providers, Feedtrail works with clients of every size and specialty — from critical access hospitals to inpatient clinics to outpatient centers and beyond — to develop customized solutions that meet each facility’s needs. See what our clients have to say, and join our roster of satisfied partners.

With millions of dollars in additional revenue tied to patient satisfaction, Feedtrail’s solution should be in every hospital.

J. Knox Singleton

Former CEO, Inova Health System

Finally, the team at Feedtrail has built a solution that complements CAHPS and nurse rounding procedures to help healthcare teams collect real-time patient feedback.

Bill Pully

President Emeritus, North Carolina Hospital Association

Feedtrail’s platform allows my team to collect raw patient feedback and distill the most crucial insights in a matter of seconds.

Kathy Ritch

Senior Director for Quality & Operational Excellence, High Point Regional UNC Healthcare

Learn how one hospital improved its patient experience scores by 140%​​​​​​​

In this free webinar, learn new and innovative ways to improve patient satisfaction top box scores and how to better retain patients in the critical access setting, and increase your patients’ likelihood to recommend you to family and friends.