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Healthcare
Experience Management
Reimagined

Transform your entire patient journey with Feedtrail XM to be more personalized and profitable. Identify your white spaces and ensure a seamless experience, driving loyalty and better clinical outcomes, all in real time.

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Flexible.
Personalized.
Real Time.

Feedtrail XM solutions power the top patient experience teams in healthcare, helping them:

Engage and connect with patients and employees in real time

Build trust before, during, and after a patient encounter

Act swiftly for immediate service recovery

Identify experience white spaces throughout the patient journey

Leverage prescriptive analytics and dashboards

Provide personalized encounters, regardless of care setting

EXPLORE SOLUTIONS

Feedtrail - Healthcare Experience Management

Join the top-tier companies who trust us

Feedtrail is transforming experience management for some of the biggest names in healthcare. From identifying issues early enough to solve them, to allocating resources for the biggest impact, and enhancing experiences across the lifecycle of care.

Discover the advantage

“Feedtrail enables us to engage patients at key moments of their unique journey, and provides flexibility to shift our focus and uncover insights around specific aspects of the patient experience we want to better understand.”

“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”

Alan Dubovsky

Chief Patient Experience Officer

Beth Rubio

Chief Clinical Officer, Aveanna Healthcare

We measure our success by YOUR success

Stop playing catch-up and start being proactive.

99%

faster service recovery (really!)

You’re great. Your online reputation should be, too.

650%

increase in positive social media reviews

Keeping patients satisfied and loyal boosts your bottom line.

20%

increase in NPS and other top-level metrics

Discover products

Act faster

Promote your brand

Increase profitability

News & Insights

New Resources

eBook: PX Evolution

Today 96% of healthcare consumers perceive patient experience as important or very important, but how did we get here and how do we keep improving?

Download

UPCOMING WEBINARS

Customer Centricity in Healthcare

Uniting innovators from inside and outside of healthcare for candid conversations around the importance of personalized engagement, listening strategies, brand management, journey mapping, and more.

News

Feedtrail implemented at Novant Health to evaluate real-time patient sentiment

Novant Health expands engagement with Feedtrail XM to more than 380 sites, including COVID-19 vaccine centers, to capture immediate feedback and improve processes.