Healthcare
Experience Management
Reimagined

Transform your entire patient journey with Feedtrail XM to be more personalized and profitable. Identify your white spaces and ensure a seamless experience, driving loyalty and better clinical outcomes, all in real time.

Flexible.
Personalized.
Real Time.

Feedtrail XM solutions power the top patient experience teams in healthcare, helping them:
  • Engage and connect with patients and employees in real time
  • Build trust before, during, and after a patient encounter
  • Act swiftly for immediate service recovery
  • Identify experience white spaces throughout the patient journey
  • Leverage prescriptive analytics and dashboards
  • Provide personalized encounters, regardless of care setting
  • Feedtrail - Healthcare Experience Management

    Join the top-tier companies who trust us

    Feedtrail is transforming experience management for some of the biggest names in healthcare. From identifying issues early enough to solve them, to allocating resources for the biggest impact, and enhancing experiences across the lifecycle of care.

    Feedtrail - Healthcare Experience Management
    “Feedtrail enables us to engage patients at key moments of their unique journey, and provides flexibility to shift our focus and uncover insights around specific aspects of the patient experience we want to better understand.”

    “Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”

    Feedtrail - Healthcare Experience Management
    Feedtrail - Healthcare Experience Management
    Feedtrail - Healthcare Experience Management
    Alan Dubovsky

    Chief Patient Experience Officer

    Beth Rubio

    Chief Clinical Officer, Aveanna Healthcare

    Feedtrail - Healthcare Experience Management
    Feedtrail - Healthcare Experience Management
    Feedtrail - Healthcare Experience Management

    We measure our success by YOUR success

    Stop playing catch-up and start being proactive.

     

    99%

    faster service recovery (really!)

    You’re great. Your online reputation should be, too.

     

    650%

    increase in positive social media reviews

    Keeping patients satisfied and loyal boosts your bottom line.

     

    20%

    increase in NPS and other top-level metrics

    Feedtrail - Healthcare Experience Management
    Feedtrail - Healthcare Experience Management
    Feedtrail - Healthcare Experience Management

    Act faster

    Promote your brand

    Increase profitability

    News & Insights

    Feedtrail - Healthcare Experience Management

    New Resources


    eBook: PX Evolution

    Today 96% of healthcare consumers perceive patient experience as important or very important, but how did we get here and how do we keep improving?

    Customer Centricity webinar series

    UPCOMING WEBINARS

    Customer Centricity in Healthcare

    Uniting innovators from inside and outside of healthcare for candid conversations around the importance of personalized engagement, listening strategies, brand management, journey mapping, and more.

    Feedtrail implemented at Novant Health

    News


    Feedtrail implemented at Novant Health to evaluate real-time patient sentiment

    Novant Health expands engagement with Feedtrail XM to more than 380 sites, including COVID-19 vaccine centers, to capture immediate feedback and improve processes.

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    West Coast
    8601 Beverly Boulevard
    West Hollywood, CA 90048

    Feedtrail - Healthcare Experience Management
    Feedtrail - Healthcare Experience Management
    Feedtrail - Healthcare Experience Management
    Feedtrail - Healthcare Experience Management

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