Take a 360-degree approach to patient experience and personalize the experiences of patients, families, and employees. Drive loyalty and act on real-time insights with a comprehensive patient experience platform.
Working with Top Healthcare Companies to Help them Improve Patient Experience
Our patient experience management solutions are tailored to the unique needs of your business.
Build your brand and bottom line by engaging patients, directing improvements, and sharing kudos by provider.
Take your patient engagement digital and stay HRSA compliant while drastically improving patient experiences.
Laboratories & Diagnostics
Implemented across 1,000s of diagnostic services sites, Feedtrail keeps you customer centric and competitive.
Post Acute Care
Transform how you engage patients with real-time surveys, messages, and updates personalized by setting and touchpoint.
Collect feedback around providers and settings to share best practices, exceed expectations, and retain patients.
Hospitals and Health Systems
Engage patients and employees to understand the why behind HCAHPS scores with actionable insights for improvement.
Join the top-tier healthcare companies who trust us with patient experience management
“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”
Chief Patient Experience Officer
Chief Clinical Officer, Aveanna Healthcare
Patient Experience Management News & Insights
How to Improve Patient Satisfaction: The Importance of Real-Time Service Recovery
In this blog Tom DuScheid, Product Manager at Feedtrail, shares best practices for implementing and improving a real-time service recovery program. Learn how to get started and the elements you need to incorporate to recover experiences, build loyalty, and improve revenue.
Using a Net Promoter Score (NPS) in a Healthcare Organization
A Net Promoter Score (NPS) is one of the most widely used metrics to keep up with consumer experience and better anticipate business growth. Happy patients not only keep coming back, they recommend your practice, contribute suggestions, and have a higher lifetime value. Learn more about using a NPS in healthcare.
Feedtrail expands support for provider diversity, equity, and inclusion (DEI) efforts
Feedtrail expands support for provider diversity, equity, and inclusion (DEI) efforts and appoints Toni Land MBA, BSN as preferred advisory services. This partnership is an organizational expansion for Feedtrail, which will integrate best practices for DEI with Land’s consultative services.