Join us this April in Asheville, NC for the Community Health Patient Experience Summit. Learn More!
Personalizing Patient Experience
Real-time personalized engagement with AI-driven insights to build patient loyalty, reduce clinician burnout, and drive quality care.
See the Platform In Action
Join top-tier healthcare companies that trust us with experience management:
Community Health Centers
Take your patient engagement digital and stay HRSA compliant while improving patient experiences and promoting your offerings.
Post-Acute Care
Transform how you engage patients with real-time surveys, messages, and updates personalized by setting and touchpoint.
Physician Practices
Build your brand and bottom line by engaging patients, directing improvements, and sharing kudos by provider.
Health Systems
Engage patients and employees to understand the why behind HCAHPS scores with actionable insights for improvement.
Ambulatory Care
Collect feedback around providers and settings to share best practices, exceed expectations, and retain patients.
Laboratories and Diagnostics
Implemented across 1,000s of diagnostic services sites, Feedtrail keeps you customer centric and competitive.
The Feedtrail Patient Experience Platform.
Flexible. Personalized. Real Time.
“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”
Alan Dubovsky
Chief Patient Experience Officer
Beth Rubio
Chief Clinical Officer, Aveanna Healthcare
We measure our success by YOUR success
Stop playing catch-up and start being proactive with our patient experience platform. 99% faster service recovery (really!) Instant service recovery triggers and notifications to address concerns help you build loyalty and retain patient revenue.
99%
faster service recovery (really!)
You’re great. Your online reputation should be, too. 650% increase in positive patient experience social media reviews. Seamlessly send promoters to your social review sites to build the brand of your organization and providers.
650%
increase in positive social media reviews
Keeping patients satisfied and loyal boosts your bottom line. 20% increase in NPS and other patient experience management top-level metrics. Leverage advanced analytics to focus your time and energy in areas that will have the greatest impact on improving scores.
20%
increase in NPS and other top-level metrics
Act faster
Promote your brand
Increase profitability
Patient Experience Management News & Insights
EBOOK
How To Reduce No-Shows and Improve Patient Access
In this ebook we explore four key ways you can use patient experience data and automated outreach to reduce no-shows and improve patient access.
REPORT
Report: The Top Patient Experience Challenges of 2023
Feedtrail’s Top Patient Experience Challenges of 2023 report assesses the year’s 10 most outstanding challenges to excellent patient experience nationwide so providers can learn and make improvements.