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Healthcare
Experience Management
Reimagined
Personalize the experiences of patients, families, and employees, drive loyalty and act on insights in real-time, all on one user-friendly platform.
Flexible.
Personalized.
Real Time.
Feedtrail XM solutions power the top experience teams in healthcare. Leverage actionable insights by engaging patients and employees in real time.
Join the top-tier companies who trust us
Feedtrail is transforming experience management for some of the biggest names in healthcare. From identifying issues early enough to solve them, to allocating resources for the biggest impact, and enhancing experiences across the lifecycle of care.
“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”
Alan Dubovsky
Chief Patient Experience Officer
Beth Rubio
Chief Clinical Officer, Aveanna Healthcare
We measure our success by YOUR success
Stop playing catch-up and start being proactive.
99%
faster service recovery (really!)
You’re great. Your online reputation should be, too.
650%
increase in positive social media reviews
Keeping patients satisfied and loyal boosts your bottom line.
20%
increase in NPS and other top-level metrics
Act faster
Promote your brand
Increase profitability
News & Insights
New Resources
Ebook – Ways to engage patients throughout their journey
Innovative organizations go beyond post-discharge surveys to engage patients throughout their journey. Download the ebook for ways to establish a direct dialogue with patients and ensure seamless, personalized experiences.
LATEST BLOG
4 Types of Outreach You’re Probably Not Leveraging To Improve Patient and Employee Engagement
In recent years, the power of technology has made real-time engagement possible in new and innovative ways that go beyond surveys. Learn how four Feedtrail clients are leveraging flexible messaging to empower patient and employee engagement in real time..
News
HealthcareITNews Article Showcases how Cedars Sinai Leverages Feedtrail in the ED
Claude Stang, Executive Director of Emergency Services at Cedars Sinai, shares how they leverage Feedtrail’s real-time patient feedback in the ED to make immediate improvements and uncover the drivers of good and bad experiences.
