Healthcare
Experience Management
Reimagined
Transform your entire patient journey with Feedtrail XM to be more personalized and profitable. Identify your white spaces and ensure a seamless experience, driving loyalty and better clinical outcomes, all in real time.
Flexible.
Personalized.
Real Time.
Join the top-tier companies who trust us
Feedtrail is transforming experience management for some of the biggest names in healthcare. From identifying issues early enough to solve them, to allocating resources for the biggest impact, and enhancing experiences across the lifecycle of care.
“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”
Alan Dubovsky
Chief Patient Experience Officer
Beth Rubio
Chief Clinical Officer, Aveanna Healthcare
We measure our success by YOUR success
Stop playing catch-up and start being proactive.
99%
faster service recovery (really!)
You’re great. Your online reputation should be, too.
650%
increase in positive social media reviews
Keeping patients satisfied and loyal boosts your bottom line.
20%
increase in NPS and other top-level metrics
Act faster
Promote your brand
Increase profitability
News & Insights
New Resources
Leveraging a NPS in Healthcare
Learn what a Net Promoter Score (NPS) is, the benefits of tracking this score in healthcare, and how to put your score to work for you.
WEBINAR ON-DEMAND
A Blueprint to Improve Clinician Morale: Putting Patient Feedback to Work
Hear best practices from Dennis Lamb, Chief Experience Officer at Texas Tech Physicians and Jack Bretcher, Chief Operating Officer at PartnerMD around leveraging positive patient feedback to engage leaders, improve clinician morale, and reduce burnout to reduce burnout, create a culture of recognition, and engage leaders and physicians with patient experience.
News
Feedtrail Recognized in KLAS Report of Patient Experience Improvement Vendors
Feedtrail received on Overall Satisfaction Score of 94.7 and was highlighted for brining patient needs front and center and providing data for better decision-making.
