Healthcare
Experience Management
Reimagined

Transform your entire patient journey with Feedtrail XM to be more personalized and profitable. Identify experience gaps and ensure a seamless experience, driving loyalty and better clinical outcomes, all in real time.

Flexible.
Personalized.
Real Time.

Feedtrail XM solutions power the top patient experience teams in healthcare, helping them:
  • Engage patients and employees in real time
  • Build trust before, during, and after a patient encounter
  • Act swiftly for immediate service recovery
  • Identify experience gaps and needs 
  • Leverage actionable analytics and dashboards
  • Personalize and improve the entire patient journey
Feedtrail - Healthcare Experience Management

Join the top-tier companies who trust us

Feedtrail is transforming experience management for some of the biggest names in healthcare. From identifying issues early enough to solve them, to allocating resources for the biggest impact, and enhancing experiences across the lifecycle of care.

Feedtrail - Healthcare Experience Management
“Feedtrail enables us to engage patients at key moments of their unique journey, and provides flexibility to shift our focus and uncover insights around specific aspects of the patient experience we want to better understand.”

“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Alan Dubovsky

Chief Patient Experience Officer

Beth Rubio

Chief Clinical Officer, Aveanna Healthcare

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

We measure our success by YOUR success

Stop playing catch-up and start being proactive.

 

99%

faster service recovery (really!)

You’re great. Your online reputation should be, too.

 

650%

increase in positive social media reviews

Keeping patients satisfied and loyal boosts your bottom line.

 

20%

increase in NPS and other top-level metrics

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Act faster

Promote your brand

Increase profitability

News & Insights

Ebook Patient Experience Priorities

New Resources

Ebook Patient Experience Priorities- Industry Survey Takeaways

See the results and takeaways from our recent industry survey around patient experience priorities in our latest ebook. A cross-section of healthcare organizations shared where they plan to focus and invest this year to improve patient and employee experiences.

Healthcare Experience Management

WEBINAR ON-DEMAND

A Blueprint to Improve Clinician Retention: Putting Patient Feedback to Work

Hear best practices from Dennis Lamb, Chief Experience Officer at Texas Tech Physicians and Jack Bretcher, Chief Operating Officer at PartnerMD around leveraging positive patient feedback to engage leaders, improve clinician morale, and reduce burnout to reduce burnout, create a culture of recognition, and engage leaders and physicians with patient experience.

Cedars Sinai Leverages Feedtrail

News

HealthcareITNews Article Showcases how Cedars Sinai Leverages Feedtrail in the ED

Claude Stang, Executive Director of Emergency Services at Cedars Sinai, shares how they leverage Feedtrail’s real-time patient feedback in the ED to make immediate improvements and uncover the drivers of good and bad experiences.

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Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

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