Feedtrail

Give Your Operation an Edge

Sourcing input on the spot, Feedtrail highlights critical issues and empowers staff to respond right away, enabling providers to prioritize the patient experience rather than getting an earful after the fact.

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Tap into the Patient Perspective

Capture and improve patient satisfaction in the moment with Feedtrail’s short and simple feedback forms delivered digitally at the time of care.

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Design

Guided by Feedtrail’s customer success team, craft a custom-branded, tailored feedback form.

Engage

Collect candid patient feedback by SMS message or tablet at any point during a stay.

Assess

Immediately review responses and key metrics on a secure, user-friendly interface.

Improve

Receive instant notifications, enabling on-duty providers to address concerns promptly.

Seconds to Superior

Patient experience feedback forms in under 10 seconds

Exceptional Engagement

Up to 91% patient response rate prior to discharge

Real Results

Incremental improvements in top box CAHPS scores

An Industry-Approved Solution

The platform of choice for the nation’s leading healthcare providers, Feedtrail works with clients of every size and specialty — from critical access hospitals to inpatient clinics to outpatient centers and beyond — to develop customized solutions that meet each facility's needs. See what our clients have to say, and join our roster of satisfied partners.

With millions of dollars in additional revenue tied to patient satisfaction, Feedtrail’s solution should be in every hospital.

J. Knox Singleton

Former CEO, Inova Health System

Feedtrail’s platform allows my team to collect raw patient feedback and distill the most crucial insights in a matter of seconds.

Kathy Ritch

Senior Director for Quality & Operational Excellence, High Point Regional UNC Healthcare

Finally, the team at Feedtrail has built a solution that complements CAHPS and nurse rounding procedures to help healthcare teams collect real-time patient feedback.