Healthcare
Experience Management
Reimagined
Transform your entire patient journey with Feedtrail XM to be more personalized and profitable. Identify experience gaps and ensure a seamless experience, driving loyalty and better clinical outcomes, all in real time.
Flexible.
Personalized.
Real Time.
- Engage patients and employees in real time
- Build trust before, during, and after a patient encounter
- Act swiftly for immediate service recovery
- Identify experience gaps and needs
- Leverage actionable analytics and dashboards
- Personalize and improve the entire patient journey
Join the top-tier companies who trust us
Feedtrail is transforming experience management for some of the biggest names in healthcare. From identifying issues early enough to solve them, to allocating resources for the biggest impact, and enhancing experiences across the lifecycle of care.
“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”
Alan Dubovsky
Chief Patient Experience Officer
Beth Rubio
Chief Clinical Officer, Aveanna Healthcare
We measure our success by YOUR success
Stop playing catch-up and start being proactive.
99%
faster service recovery (really!)
You’re great. Your online reputation should be, too.
650%
increase in positive social media reviews
Keeping patients satisfied and loyal boosts your bottom line.
20%
increase in NPS and other top-level metrics
Act faster
Promote your brand
Increase profitability
News & Insights
New Resources
Ebook – Ways to engage patients throughout their journey
Innovative organizations go beyond post-discharge surveys to engage patients throughout their journey. Download the ebook for ways to establish a direct dialogue with patients and ensure seamless, personalized experiences.
WEBINAR ON-DEMAND
A Blueprint to Improve Clinician Retention: Putting Patient Feedback to Work
Hear best practices from Dennis Lamb, Chief Experience Officer at Texas Tech Physicians and Jack Bretcher, Chief Operating Officer at PartnerMD around leveraging positive patient feedback to engage leaders, improve clinician morale, and reduce burnout to reduce burnout, create a culture of recognition, and engage leaders and physicians with patient experience.
News
HealthcareITNews Article Showcases how Cedars Sinai Leverages Feedtrail in the ED
Claude Stang, Executive Director of Emergency Services at Cedars Sinai, shares how they leverage Feedtrail’s real-time patient feedback in the ED to make immediate improvements and uncover the drivers of good and bad experiences.
