Patient Experience
Management Reimagined
Take a 360-degree approach to patient experience and personalize the experiences of patients, families, and employees. Drive loyalty and act on real-time insights with a comprehensive patient experience platform.
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Enhancing Patient Experience and Optimizing Your Business
How does a patient experience platform benefit a healthcare organization?
At Feedtrail we’ve challenged the traditional model of patient experience management and believe healthcare organizations that provide real-time surveying with in-the-moment actionable feedback can transform, not only the patient experience but business operations.
Flexible Engagement
Easily customizable forms and messages to personalize outreach by demographics, care setting, initiatives, and more.
Real-Time Insights
Immediate notifications, analytics, and visibility into patient satisfaction scores, feedback sentiment, and experience drivers.
Service Recovery
Smart triggers to immediately address concerns before they appear in social reviews or post-discharge surveys.
Patient Retention
Measure loyalty and uncover experience gaps and best practices to retain and attract patients.
Ongoing Support
Get up and running quickly with easy onboarding, personalized training, and a dedicated Customer Success partner.
Data Security
Stay worry-free with HIPAA-compliant communication and state of the art privacy safeguards and database security.
The Feedtrail Patient Experience Platform.
Flexible. Personalized. Real Time.
Working with Top Healthcare Companies to Help them Improve Patient Experience
Our patient experience management solutions are tailored to the unique needs of your business.
Physician Practices
Post Acute Care
FQHCs
Ambulatory Care
Laboratories & Diagnostics
Hospitals and Health Systems
Physician Practices
Build your brand and bottom line by engaging patients, directing improvements, and sharing kudos by provider.
FQHCs
Take your patient engagement digital and stay HRSA compliant while drastically improving patient experiences.
Laboratories & Diagnostics
Implemented across 1,000s of diagnostic services sites, Feedtrail keeps you customer centric and competitive.
Post Acute Care
Transform how you engage patients with real-time surveys, messages, and updates personalized by setting and touchpoint.
Ambulatory Care
Collect feedback around providers and settings to share best practices, exceed expectations, and retain patients.
Hospitals and Health Systems
Engage patients and employees to understand the why behind HCAHPS scores with actionable insights for improvement.
Join the top-tier healthcare companies who trust us with patient experience management
“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”
Alan Dubovsky
Chief Patient Experience Officer
Beth Rubio
Chief Clinical Officer, Aveanna Healthcare
We measure our success by YOUR success
Stop playing catch-up and start being proactive with our patient experience platform. 99% faster service recovery (really!) Instant service recovery triggers and notifications to address concerns help you build loyalty and retain patient revenue.
99%
faster service recovery (really!)
You’re great. Your online reputation should be, too. 650% increase in positive patient experience social media reviews. Seamlessly send promoters to your social review sites to build the brand of your organization and providers.
650%
increase in positive social media reviews
Keeping patients satisfied and loyal boosts your bottom line. 20% increase in NPS and other patient experience management top-level metrics. Leverage advanced analytics to focus your time and energy in areas that will have the greatest impact on improving scores.
20%
increase in NPS and other top-level metrics
Act faster
Promote your brand
Increase profitability
Patient Experience Management News & Insights
New Resource
Clinician Retention Workgroup Findings
The secret to improving clinician retention and burnout is in your patient feedback. Feedtrail’s Clinician Retention Workgroup found a focused effort to share patient kudos with clinicians in real time improved their connection to purpose and likelihood to remain in their profession. Download the findings to learn more.
FEATURED BLOG
Effectively Using a Net Promoter Score (NPS) in a Healthcare Organization
A Net Promoter Score (NPS) is one of the most widely used metrics to keep up with consumer experience and better anticipate business growth in the future. Happy patients not only keep coming back, they recommend your practice, contribute suggestions, and have a higher lifetime value. Learn best practices to improve and leverage a NPS at your healthcare organization.
News
Workgroup Proves Impact of ‘Patient Gratitude’ on Healthcare Workforce Morale
Feedtrail’s Clinician Retention Workgroup proves the impact of patient gratitude on healthcare workforce morale. The provider-led study found that participants were 17% more likely to remain in their profession after receiving real-time kudos from patients and families
