Healthcare
Experience Management
Reimagined
Transform your entire patient journey with Feedtrail XM to be more personalized and profitable. Identify your white spaces and ensure a seamless experience, driving loyalty and better clinical outcomes, all in real time.
Flexible.
Personalized.
Real Time.
Join the top-tier companies who trust us
Feedtrail is transforming experience management for some of the biggest names in healthcare. From identifying issues early enough to solve them, to allocating resources for the biggest impact, and enhancing experiences across the lifecycle of care.
“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”
Alan Dubovsky
Chief Patient Experience Officer
Beth Rubio
Chief Clinical Officer, Aveanna Healthcare
We measure our success by YOUR success
Stop playing catch-up and start being proactive.
99%
faster service recovery (really!)
You’re great. Your online reputation should be, too.
650%
increase in positive social media reviews
Keeping patients satisfied and loyal boosts your bottom line.
20%
increase in NPS and other top-level metrics
Act faster
Promote your brand
Increase profitability
News & Insights
New Resources
eBook: PX Evolution
Today 96% of healthcare consumers perceive patient experience as important or very important, but how did we get here and how do we keep improving?
UPCOMING WEBINARS
Customer Centricity in Healthcare
Uniting innovators from inside and outside of healthcare for candid conversations around the importance of personalized engagement, listening strategies, brand management, journey mapping, and more.
News
Feedtrail implemented at Novant Health to evaluate real-time patient sentiment
Novant Health expands engagement with Feedtrail XM to more than 380 sites, including COVID-19 vaccine centers, to capture immediate feedback and improve processes.
