Empowering teams with
real-time patient feedback

Our innovative web-based platform connects patients and providers when it matters most - during the patient experience.


We understand that you have a lot on your plate. Our real-time patient feedback platform empowers on-duty staff with impactful insights to enable the addressing of patient needs while giving management hospital-wide transparency.


Feedtrail was built to ensure every patient receives the care and attention they deserve. We understand that every interaction that patients have with a provider is unique and we believe that they should have a voice throughout the entirety of the experience.

Do you really know what’s on your patient’s mind?

When they share and what they share should be up to the patient. By giving your patient the ability to share what’s on their mind at their own convenience, your staff is provided with unrivaled insight into the aspects of the hospital experience that influence your patient’s satisfaction the most.

How it works

Go beyond nurse rounding and post experience surveys.

CAHPS is mandatory and nurse rounding is helpful, but how are you learning from patients throughout their experience when a nurse is not present? Feedtrail is the healthcare industry’s first in-the-moment patient feedback and service recovery tool that gives patients a voice at ALL TIMES throughout their experience.

Our real-time feedback solution helps identify those patients at risk of providing poor HCAHPS scores

Read how we fit CAHPS protocols


Finally, the team at Feedtrail has built a solution that compliments CAHPS and nurse rounding procedures to help healthcare teams collect real-time patient feedback. How exciting it will be to know what challenges patients are facing and to enable nurses to address patient concerns before they are discharged.

Bill Pully
President Emeritus
North Carolina Hospital Association

I love the fact that I get immediate feedback from our patients while they are going through their experience with VIP 360. Our patients have very busy schedules so they don’t have time for long surveys, so the fact that this feedback is achieved via mobile device and only takes 10 seconds for patients to share is very important to our team and our patients.

Maggie Hayford
Business Manager
Inova VIP 360 at Inova Health System

Feedtrail’s platform allows my team to collect raw patient feedback and distill the most crucial insights in a matter of seconds. It gives my team and I complete transparency over what is going in the hospital so that I can make sure our team is recovering any service issues that patients might have prior to discharge.

Kathy Ritch
Senior Director for Quality and Operational Excellence
High Point Regional UNC Healthcare


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Feedtrail, Inc.
811 Handsworth Ln, #108
Raleigh, NC 27607
United States

+1 (757) 618-7760


Feedtrail Oy
Orapihlajatie 33
00320 Helsinki

+358 40 900 3599


Contact us here