Patient Experience
Management Reimagined

Take a 360-degree approach to patient experience and personalize the experiences of patients, families, and employees. Drive loyalty and act on real-time insights with a comprehensive patient experience platform.

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Enhancing Patient Experience and Optimizing Your Business

How does a patient experience platform benefit a healthcare organization?

At Feedtrail we’ve challenged the traditional model of patient experience management and believe healthcare organizations that provide real-time surveying with in-the-moment actionable feedback can transform, not only the patient experience but business operations.

Feedtrail - Healthcare Experience Management

Flexible Engagement

Easily customizable forms and messages to personalize outreach by demographics, care setting, initiatives, and more.

Learn How

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Real-Time Insights

Immediate notifications, analytics, and visibility into patient satisfaction scores, feedback sentiment, and experience drivers.

Learn How

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Service Recovery

Smart triggers to immediately address concerns before they appear in social reviews or post-discharge surveys.

Learn How

patient retention icon

Patient Retention

Measure loyalty and uncover experience gaps and best practices to retain and attract patients.

Learn How

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Ongoing Support

Get up and running quickly with easy onboarding, personalized training, and a dedicated Customer Success partner.

Learn How

Feedtrail - Healthcare Experience Management

Data Security

Stay worry-free with HIPAA-compliant communication and state of the art privacy safeguards and database security.

Learn How

The Feedtrail Patient Experience Platform.

Flexible. Personalized. Real Time.

The Feedtrail XM Platform offers patient experience solutions that power the top healthcare teams. Leverage actionable insights by engaging patients and employees in real time.​
Feedtrail - Healthcare Experience Management

Working with Top Healthcare Companies to Help them Improve Patient Experience

Our patient experience management solutions are tailored to the unique needs of your business.

Physician Practices

Physician Practices

Feedtrail - Healthcare Experience Management

Post Acute Care

Feedtrail - Healthcare Experience Management

FQHCs

Ambulatory Care

Ambulatory Care

Feedtrail - Healthcare Experience Management

Laboratories & Diagnostics

Hospitals and Health Systems

Hospitals and Health Systems

Physician Practices


Build your brand and bottom line by engaging patients, directing improvements, and sharing kudos by provider.

 

FQHCs


Take your patient engagement digital and stay HRSA compliant while drastically improving patient experiences.

 

Laboratories & Diagnostics


Implemented across 1,000s of diagnostic services sites, Feedtrail keeps you customer centric and competitive.

 

Post Acute Care


Transform how you engage patients with real-time surveys, messages, and updates personalized by setting and touchpoint.

 

Ambulatory Care


Collect feedback around providers and settings to share best practices, exceed expectations, and retain patients.

 

Hospitals and Health Systems


Engage patients and employees to understand the why behind HCAHPS scores with actionable insights for improvement.

 

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Join the top-tier healthcare companies who trust us with patient experience management

Feedtrail is transforming patient experience management for some of the biggest names in healthcare. From identifying issues early enough to solve them, to allocating resources for the biggest impact, and enhancing experiences across the lifecycle of care.
Feedtrail - Healthcare Experience Management
“Feedtrail enables us to engage patients at key moments of their unique journey, and provides flexibility to shift our focus and uncover insights around specific aspects of the patient experience we want to better understand.”

“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Alan Dubovsky

Chief Patient Experience Officer

Beth Rubio

Chief Clinical Officer, Aveanna Healthcare

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

We measure our success by YOUR success

Stop playing catch-up and start being proactive with our patient experience platform. 99% faster service recovery (really!) Instant service recovery triggers and notifications to address concerns help you build loyalty and retain patient revenue.

 

99%

faster service recovery (really!)

You’re great. Your online reputation should be, too. 650% increase in positive patient experience social media reviews. Seamlessly send promoters to your social review sites to build the brand of your organization and providers.

 

650%

increase in positive social media reviews

Keeping patients satisfied and loyal boosts your bottom line. 20% increase in NPS and other patient experience management top-level metrics. Leverage advanced analytics to focus your time and energy in areas that will have the greatest impact on improving scores.

 

20%

increase in NPS and other top-level metrics

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Act faster

Promote your brand

Increase profitability

Patient Experience Management News & Insights

Ebook - Ways to engage patients

New Resource

Clinician Retention Workgroup Findings

The secret to improving clinician retention and burnout is in your patient feedback. Feedtrail’s Clinician Retention Workgroup found a focused effort to share patient kudos with clinicians in real time improved their connection to purpose and likelihood to remain in their profession. Download the findings to learn more.

Effectively Use Net Promoter Score NPS in a Healthcare Organization; picture shows Net Promoter Score in Healthcare. scale

FEATURED BLOG

Effectively Using a Net Promoter Score (NPS) in a Healthcare Organization

A Net Promoter Score (NPS) is one of the most widely used metrics to keep up with consumer experience and better anticipate business growth in the future. Happy patients not only keep coming back, they recommend your practice, contribute suggestions, and have a higher lifetime value. Learn best practices to improve and leverage a NPS at your healthcare organization. 

News: Press Release text: Impact of 'Patient Gratitude' on Healthcare Workforce Morale

News

Workgroup Proves Impact of ‘Patient Gratitude’ on Healthcare Workforce Morale

Feedtrail’s Clinician Retention Workgroup proves the impact of patient gratitude on healthcare workforce morale. The provider-led study found that participants were 17% more likely to remain in their profession after receiving real-time kudos from patients and families

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Suite 200
Raleigh, NC 27606

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West Hollywood, CA 90048

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

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