Empowering teams with
real-time patient feedback

Our innovative web-based platform connects patients and providers when it matters most - during the patient experience.

Go beyond nurse rounding and post experience surveys.

CAHPS is mandatory and nurse rounding is helpful, but how are you learning from patients throughout their experience when a nurse is not present? Feedtrail is the healthcare industry’s first in-the-moment patient feedback and service recovery tool that gives patients a voice at ALL TIMES throughout their experience.

Our real-time feedback solution helps identify those patients at risk of providing poor HCAHPS scores


Read how we fit CAHPS protocols

Do you really know what’s on your patient’s mind?

When they share and what they share should be up to the patient. By giving your patient the ability to share what’s on their mind at their own convenience, your staff is provided with unrivaled insight into the aspects of the hospital experience that influence your patient’s satisfaction the most.


How it works


Feedtrail's impact by the numbers


91% patient response rate
prior to discharge


Increase in top box CAHPS scores
tied to CMS reimbursement


800% increase in patient feedbacks
received per month


Improved patient retention due to
enhanced service recovery capabilities


WHAT OUR PARTNERS ARE SAYING


Finally, the team at Feedtrail has built a solution that compliments CAHPS and nurse rounding procedures to help healthcare teams collect real-time patient feedback. How exciting it will be to know what challenges patients are facing and to enable nurses to address patient concerns before they are discharged.


Bill Pully
President Emeritus
North Carolina Hospital Association


We have been able to customize our feedback forms to capture data specifically geared to each of our locations. By doing this, it allows us to educate each location staff specifically on how to exceed the patient’s expectations. What a great tool for improvement of not only your services, but for your staff development!


Nancy Kenny
Data Analyst Patient Experience
Inova VIP 360 at Inova Health System


Feedtrail’s platform allows my team to collect raw patient feedback and distill the most crucial insights in a matter of seconds. It gives my team and I complete transparency over what is going in the hospital so that I can make sure our team is recovering any service issues that patients might have prior to discharge.


Kathy Ritch
Senior Director for Quality and Operational Excellence
High Point Regional UNC Healthcare



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UNITED STATES

Feedtrail, Inc.
811 Handsworth Ln, #108
Raleigh, NC 27607
United States

+1 (757) 618-7760
us@feedtrail.com


EUROPE


Feedtrail Oy
Orapihlajatie 33
00320 Helsinki
Finland

+358 40 900 3599
eu@feedtrail.com

OTHER AREAS

Contact us here