Empowering healthcare teams with more accurate patient feedback in real time

Our innovative, web-based platform makes it easier and faster for providers to learn and ensure patient satisfaction when it matters most - prior to patient discharge.


“In our competitive healthcare landscape, the key to economic success lies not in the costly effort to attract NEW customers, but in the relatively low-cost execution that RETAINS existing customers. Central to retention is the patient experience and Feedtrail’s real-time solution is revolutionizing the ability to deliver high reliability patient experience. With millions of dollars in additional revenue tied to patient satisfaction, Feedtrail’s solution should be in every hospital.”


J. Knox Singleton, Former CEO, Inova Health System

Go beyond nurse rounding and post experience surveys.

CAHPS is mandatory and nurse rounding is helpful, but how are you learning from patients throughout their experience when a nurse is not present? Feedtrail is the healthcare industry’s first in-the-moment patient feedback and service recovery tool that gives patients a voice at ALL TIMES throughout their experience.

Our real-time feedback solution helps identify those patients at risk of providing poor HCAHPS scores


Read how we fit CAHPS protocols

Do you really know what’s on your patient’s mind?

When they share and what they share should be up to the patient. By giving your patient the ability to share what’s on their mind at their own convenience, your staff is provided with unrivaled insight into the aspects of the hospital experience that influence your patient’s satisfaction the most.


How it works


Feedtrail's impact by the numbers


91% patient response rate
prior to discharge


Increase in top box CAHPS scores
tied to CMS reimbursement


800% increase in patient feedbacks
received per month


Improved patient retention due to
enhanced service recovery capabilities


WHAT OUR PARTNERS ARE SAYING


"Finally, the team at Feedtrail has built a solution that compliments CAHPS and nurse rounding procedures to help healthcare teams collect real-time patient feedback. How exciting it will be to know what challenges patients are facing and to enable nurses to address patient concerns before they are discharged."


Bill Pully
President Emeritus
North Carolina Hospital Association


"We have been able to customize our feedback forms to capture data specifically geared to each of our locations. By doing this, it allows us to educate each location staff specifically on how to exceed the patient’s expectations. What a great tool for improvement of not only your services, but for your staff development!"


Nancy Kenny
Data Analyst Patient Experience
Inova VIP 360 at Inova Health System


"Feedtrail’s platform allows my team to collect raw patient feedback and distill the most crucial insights in a matter of seconds. It gives my team and I complete transparency over what is going in the hospital so that I can make sure our team is recovering any service issues that patients might have prior to discharge."


Kathy Ritch
Senior Director for Quality and Operational Excellence
High Point Regional UNC Healthcare



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UNITED STATES

Feedtrail, Inc.
715 W Johnson St
Raleigh NC 27603
United States

+1 (757) 618-7760
us@feedtrail.com


EUROPE


Feedtrail Oy
Orapihlajatie 33
00320 Helsinki
Finland

+358 40 900 3599
eu@feedtrail.com

OTHER AREAS

Contact us here