"With Feedtrail, we’re able to directly retain patients, where before we wouldn't have even known there was an issue."
Paul Carrington
Director of Quality - Pratt Regional
Make Patient Experience Your Top Priority
The healthcare industry has never been more competitive. Patient expectations are higher than ever, and healthcare organizations must leverage the right tools to meet those expectations. Using Feedtrail's real-time surveys and AI-driven analytics, you will retain more revenue by building better relationships with your patients and fixing problems as soon as they occur.
20%
decrease in patient churn
12%
increase in NPS score each quarter
170%
increase in Social Media top scores
40%
reduction in surveying cost
Give Your Operation an Edge
Sourcing input on the spot, Feedtrail highlights critical issues and empowers staff to respond right away, enabling providers to prioritize the patient experience rather than getting an earful after the fact.
"Feedtrail enables the busy ED leader to perform a real-time pulse check on the patient experience with just a glance at the dashboard"
Claude Stang
Executive Director - Emergency Department at Cedars Sinai
Tap into the Patient Perspective
Capture and improve patient satisfaction in the moment with Feedtrail’s short and simple feedback forms delivered digitally at the time of care.
Design
Guided by Feedtrail’s customer success team, craft a custom-branded, tailored feedback form.
Engage
Collect candid patient feedback by SMS message or tablet at any point during a stay.
Assess
Immediately review responses and key metrics on a secure, user-friendly interface.
Improve
Receive instant notifications, enabling on-duty providers to address concerns promptly.
Seconds to Superior
Patient experience feedback forms in under 10 seconds
Exceptional Engagement
Up to 91% patient response rate prior to discharge
Real Results
Incremental improvements in top box CAHPS scores
An Industry-Approved Solution
The platform of choice for the nation’s leading healthcare providers, Feedtrail works with clients of every size and specialty — from critical access hospitals to inpatient clinics to outpatient centers and beyond — to develop customized solutions that meet each facility's needs. See what our clients have to say, and join our roster of satisfied partners.
