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Healthcare
Experience Management
Reimagined

Let Feedtrail XM help you transform your entire patient journey to be more personalized and profitable. Promote better clinical outcomes. Engagement beyond surveys. All in real time.

Flexible.
Personalized.
Real Time.

Our experience management platform gives you results in real time – seriously. Acting on patient experience data has never been easier, even at scale.

Feedtrail XM solutions power the top patient experience teams in healthcare, helping them to:

  • Engage and connect with patients and employees in real time
  • Build trust before, during, and after a patient encounter
  • Act swiftly for immediate service recovery
  • Provide personalized, profitable encounters regardless of care setting
Feedtrail - Healthcare Experience Management

Join the top-tier companies who trust us

Feedtrail is transforming experience management for some of the biggest names in healthcare. From identifying issues early enough to solve them, to allocating resources for the biggest impact, and enhancing experiences across the lifecycle of care.

Feedtrail - Healthcare Experience Management
“Feedtrail enables us to engage patients at key moments of their unique journey, and provides flexibility to shift our focus and uncover insights around specific aspects of the patient experience we want to better understand.”

“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Alan Dubovsky

Chief Patient Experience Officer

Beth Rubio

Chief Clinical Officer, Aveanna Healthcare

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

We measure our success by YOUR success

Stop playing catch-up and start being proactive.

 

99%

faster service recovery (really!)

You’re great. Your online reputation should be, too.

 

650%

increase in positive social media reviews

Keeping patients satisfied and loyal boosts your bottom line.

 

20%

increase in NPS and other top-level metrics

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Act faster

Promote your brand

Increase profitability

News & Insights

Feedtrail - Healthcare Experience Management

New Resources


Finding new ways to connect with patients

Learn how one organization drove revenue and increased engagement amid the COVID-19 pandemic through direct messaging.

Feedtrail - Healthcare Experience Management

Webinar On-Demand

Feedtrail and IHE: Humanizing Healthcare During a Pandemic

Presented by Feedtrail and the Institute for Healthcare Excellence (IHE), this webinar discusses how to gather better data about clinician and patient experience and utilize that data to improve both your organization’s culture and patient outcomes — even during a pandemic.

Feedtrail implemented at Novant Health

News


Feedtrail implemented at Novant Health to evaluate real-time patient sentiment

Novant Health expands engagement with Feedtrail XM to more than 380 sites, including COVID-19 vaccine centers, to capture immediate feedback and improve processes.

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Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

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