Easily manage public reviews and share patient praise. Check out our new Reputation Management module >>

Healthcare
Experience Management
Reimagined

Personalize the experiences of patients, families, and employees, drive loyalty and act on insights in real-time, all on one user-friendly platform.

Flexible.
Personalized.
Real Time.

Feedtrail XM solutions power the top experience teams in healthcare. Leverage actionable insights by engaging patients and employees in real time.​

Feedtrail - Healthcare Experience Management

Join the top-tier companies who trust us

Feedtrail is transforming experience management for some of the biggest names in healthcare. From identifying issues early enough to solve them, to allocating resources for the biggest impact, and enhancing experiences across the lifecycle of care.

Feedtrail - Healthcare Experience Management
“Feedtrail enables us to engage patients at key moments of their unique journey, and provides flexibility to shift our focus and uncover insights around specific aspects of the patient experience we want to better understand.”

“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Alan Dubovsky

Chief Patient Experience Officer

Beth Rubio

Chief Clinical Officer, Aveanna Healthcare

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

We measure our success by YOUR success

Stop playing catch-up and start being proactive.

 

99%

faster service recovery (really!)

You’re great. Your online reputation should be, too.

 

650%

increase in positive social media reviews

Keeping patients satisfied and loyal boosts your bottom line.

 

20%

increase in NPS and other top-level metrics

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Act faster

Promote your brand

Increase profitability

News & Insights

Ebook - Ways to engage patients

New Resources

Ebook – Ways to engage patients throughout their journey

Innovative organizations go beyond post-discharge surveys to engage patients throughout their journey. Download the ebook for ways to establish a direct dialogue with patients and ensure seamless, personalized experiences.

Improve Patient and Employee Engagement

LATEST BLOG

4 Types of Outreach You’re Probably Not Leveraging To Improve Patient and Employee Engagement

In recent years, the power of technology has made real-time engagement possible in new and innovative ways that go beyond surveys. Learn how four Feedtrail clients are leveraging flexible messaging to empower patient and employee engagement in real time..

REPUTATION MANAGEMENT

News

Feedtrail Launches Reputation Management for Healthcare Organizations

Feedtrail announced the launch of a Reputation Management module to boost the online reputation of healthcare organizations and their providers. With this addition organizations can use the XM Platform to complete the patient journey loop, empowering happy patients to become advocates and attracting new business.

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Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

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