Trusted by the Best
Discover how Feedtrail has amplified patient engagement and revolutionized the feedback experience for the nation’s leading healthcare providers.
Testimonials
Bringing Innovation to the Forefront for Inova
Inova VIP 360° Concierge Medicine Program is Northern Virginia's premier service of its kind, offering personalized care and near-immediate access to a physician.
Challenge
Inova VIP 360° lacked an on-site feedback mechanism for patients, leaving providers with no way of gathering real-time data or evaluating performance by employee or experience touchpoint.
Action
Inova VIP 360° deployed Feedtrail via in-office tablets across all four locations to monitor patient interactions with staff and to assess overall satisfaction with the care patients received.
Result
Inova VIP 360° now has comprehensive, immediate visibility into patient satisfaction and can address patient concerns on the spot.
Redefining Partnership for a Personalized Provider
PartnerMD is a concierge medical practice specializing in primary care and executive health with offices from Georgia to Maryland. With a personalized approach to doctor-patient relationship building, Partner MD crafts custom plans to maximize each member’s lifelong health journey.
Challenge
While the organization conducted annual system-wide surveys and paper acute care surveys, PartnerMD had no system in place to address concerns during each patient’s journey or monitor individual provider performance across its seven locations.
Action
PartnerMD initially deployed Feedtrail in its flagship location to monitor the patient journey throughout the practice, sourcing feedback through tablets and SMS messages and reminding patients via cards with QR codes.
Result
PartnerMD experienced an 800% increase in system-wide patient feedback received at its flagship location within a single month. As a result, PartnerMD introduced Feedtrail in all seven locations and to its full roster of 33 providers.
Delivering Essential Insights for Critical Access Care
Salem Memorial District Hospital (SMDH) is a 25-bed critical access facility located in Salem, Missouri that strives to provide residents of the district and surrounding areas with state-of-the-art technology and compassionate, quality care.
Challenge
SMDH consistently struggled with low patient survey response rates, providing very limited insights into only a handful of patient experiences. SMDH needed a way to hear and react to patients’ concerns before they left the hospital.
Action
SMDH deployed Feedtrail in its Family Medicine, Outpatient Surgery, and Emergency departments to collect a larger volume of feedback prior to discharge. Patients provided feedback from the convenience of their own cell phones or on in-office tablets.
Result
Since implementing Feedtrail, SMDH has experienced a 700% increase in patient feedback per month. SMDH received more responses in the first month using Feedtrail than during the entire previous quarter.
