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Success Stories

Learn how Feedtrail clients have leveraged the XM platform to better serve their patients, employees, and communities.

Feedtrail - Healthcare Experience Management

Whitman-Walker was able to move over 60% of their patients to some amount of telehealth from exclusively in-person appointments, allowing them to serve more patients.

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Leadership for each of New Hanover’s service areas is able to look at their specific, relevant data, which arrives seconds after the patient submits their feedback.

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Cedars-Sinai ED learned that the most effective way to boost satisfaction scores wasn’t to shorten a patient’s wait. It was to make their wait more pleasant.

Feedtrail - Healthcare Experience Management

“Feedtrail helped us significantly increase our online reputation at our Surgery Center across several different platforms, including Google and Facebook. Our patients already knew of the best-in-class care we provide, and now the public does as well. Feedtrail has helped drive even more business through our doors.”

– Matthew Emig, Director of Marketing, Raleigh Ortho

 

Feedtrail - Healthcare Experience Management

Gracepoint successfully resolved roughly 75% of 1,000+ service recovery opportunities within 48 hours, overall recovering 98.5% of all opportunities.

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Aveanna, a decentralized network of 200+ branches spanning 25 states has retained more patients and employees thanks to Feedtrail’s service recovery and staff highlights.

Feedtrail - Healthcare Experience Management
NOVANT HEALTH

Novant Health’s 14 unique care settings and 380+ modalities using Feedtrail receive their own tailored surveys, producing unique, patient-specific insights distinct to each area of care, delivered into Novant Health’s existing systems.

Feedtrail implemented at Novant Health

“With Feedtrail, we have a patient and family advisory committee comprised of 30,000 patients, not just 5-10.”

– Jessica Walker, Patient and Family Experience Specialist,  Aveanna Healthcare

 

Feedtrail is the most user-friendly platform, hands down, that I’ve ever used to collect and analyze patient feedback.

– Cardiology Director, Holy Name

 

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Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

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