A COMMUNITY OF INNOVATORS
Success Stories
Learn how Feedtrail clients have leveraged the XM platform to better serve their patients, employees, and communities.
![meury Feedtrail - Healthcare Experience Management](https://www.feedtrail.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif)
Gracepoint successfully resolved roughly 75% of 1,000+ service recovery opportunities within 48 hours, overall recovering 98.5% of all opportunities.
![gracepoint Feedtrail - Healthcare Experience Management](https://www.feedtrail.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif)
![Beautiful young caucasian female doctor on video call from practice at home, smiling and waving at patient Feedtrail - Healthcare Experience Management](https://www.feedtrail.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif)
Aveanna, a decentralized network of 200+ branches spanning 25 states has retained more patients and employees thanks to Feedtrail’s service recovery and staff highlights.
![Feedtrail - Healthcare Experience Management Feedtrail - Healthcare Experience Management](https://www.feedtrail.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif)
![MD Feedtrail - Healthcare Experience Management](https://www.feedtrail.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif)
PartnerMD uses real-time feedback to share best practices across their locations, create consistent experiences, and build a strong culture of recognition.
![PartnerMD no background Feedtrail - Healthcare Experience Management](https://www.feedtrail.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif)
“Feedtrail helped us significantly increase our online reputation at our Surgery Center across several different platforms, including Google and Facebook. Our patients already knew of the best-in-class care we provide, and now the public does as well. Feedtrail has helped drive even more business through our doors.”
– Matthew Emig, Director of Marketing, Raleigh Ortho
![HealthNet strip Feedtrail - Healthcare Experience Management](https://www.feedtrail.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif)
HealthNet increased their annual response rate by 1,167% and now leverage instant experience insights for initiatives including improving patient access.
![Logo-HealthNet2 Feedtrail - Healthcare Experience Management](https://www.feedtrail.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif)
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Valley Professionals Community Health Center switched from paper surveys to digital surveys via text, allowing for specific surveys tailored to different service lines with patients more willing to share.
![Logo-ValleyPros2 Feedtrail - Healthcare Experience Management](https://www.feedtrail.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif)
“With Feedtrail, we have a patient and family advisory committee comprised of 30,000 patients, not just 5-10.”
– Jessica Walker, Patient and Family Experience Specialist, Aveanna Healthcare
Feedtrail is the most user-friendly platform, hands down, that I’ve ever used to collect and analyze patient feedback.
– Cardiology Director, Holy Name
![Beautiful young caucasian female doctor on video call from practice at home, smiling and waving at patient Feedtrail - Healthcare Experience Management](https://www.feedtrail.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif)
Leadership for each of New Hanover’s service areas is able to look at their specific, relevant data, which arrives seconds after the patient submits their feedback.
![Feedtrail - Healthcare Experience Management Feedtrail - Healthcare Experience Management](https://www.feedtrail.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif)
![cidars Feedtrail - Healthcare Experience Management](https://www.feedtrail.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif)
Cedars-Sinai ED learned that the most effective way to boost satisfaction scores wasn’t to shorten a patient’s wait. It was to make their wait more pleasant.
![Feedtrail - Healthcare Experience Management Feedtrail - Healthcare Experience Management](https://www.feedtrail.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif)
![Beautiful young caucasian female doctor on video call from practice at home, smiling and waving at patient Feedtrail - Healthcare Experience Management](https://www.feedtrail.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif)
Whitman-Walker was able to move over 60% of their patients to some amount of telehealth from exclusively in-person appointments, allowing them to serve more patients.
![Feedtrail - Healthcare Experience Management Feedtrail - Healthcare Experience Management](https://www.feedtrail.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif)
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CareSouth Carolina gained access to real-time, valuable patient experience data to establish best practices and lasting improvements across their locations.
![caresouth carolina Feedtrail - Healthcare Experience Management](https://www.feedtrail.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif)
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