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Success Stories
Learn how Feedtrail clients have leveraged the XM platform to better serve their patients, employees, and communities.
Whitman-Walker was able to move over 60% of their patients to some amount of telehealth from exclusively in-person appointments, allowing them to serve more patients.
Leadership for each of New Hanover’s service areas is able to look at their specific, relevant data, which arrives seconds after the patient submits their feedback.
Cedars-Sinai ED learned that the most effective way to boost satisfaction scores wasn’t to shorten a patient’s wait. It was to make their wait more pleasant.
“Feedtrail helped us significantly increase our online reputation at our Surgery Center across several different platforms, including Google and Facebook. Our patients already knew of the best-in-class care we provide, and now the public does as well. Feedtrail has helped drive even more business through our doors.”
– Matthew Emig, Director of Marketing, Raleigh Ortho
Gracepoint successfully resolved roughly 75% of 1,000+ service recovery opportunities within 48 hours, overall recovering 98.5% of all opportunities.
Aveanna, a decentralized network of 200+ branches spanning 25 states has retained more patients and employees thanks to Feedtrail’s service recovery and staff highlights.
Novant Health’s 14 unique care settings and 380+ modalities using Feedtrail receive their own tailored surveys, producing unique, patient-specific insights distinct to each area of care, delivered into Novant Health’s existing systems.
“With Feedtrail, we have a patient and family advisory committee comprised of 30,000 patients, not just 5-10.”
– Jessica Walker, Patient and Family Experience Specialist, Aveanna Healthcare
Feedtrail is the most user-friendly platform, hands down, that I’ve ever used to collect and analyze patient feedback.
– Cardiology Director, Holy Name
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