A COMMUNITY OF INNOVATORS

Success Stories

Learn how Feedtrail clients have leveraged the XM platform to better serve their patients, employees, and communities.

Feedtrail - Healthcare Experience Management

Whitman-Walker was able to move over 60% of their patients to some amount of telehealth from exclusively in-person appointments, allowing them to serve more patients.

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Leadership for each of New Hanover’s service areas is able to look at their specific, relevant data, which arrives seconds after the patient submits their feedback.

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Cedars-Sinai ED learned that the most effective way to boost satisfaction scores wasn’t to shorten a patient’s wait. It was to make their wait more pleasant.

Feedtrail - Healthcare Experience Management

“Feedtrail helped us significantly increase our online reputation at our Surgery Center across several different platforms, including Google and Facebook. Our patients already knew of the best-in-class care we provide, and now the public does as well. Feedtrail has helped drive even more business through our doors.”

– Matthew Emig, Director of Marketing, Raleigh Ortho

 

Feedtrail - Healthcare Experience Management

Gracepoint successfully resolved roughly 75% of 1,000+ service recovery opportunities within 48 hours, overall recovering 98.5% of all opportunities.

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Aveanna, a decentralized network of 200+ branches spanning 25 states has retained more patients and employees thanks to Feedtrail’s service recovery and staff highlights.

Feedtrail - Healthcare Experience Management
NOVANT HEALTH

Novant Health’s 14 unique care settings and 380+ modalities using Feedtrail receive their own tailored surveys, producing unique, patient-specific insights distinct to each area of care, delivered into Novant Health’s existing systems.

Feedtrail implemented at Novant Health

“With Feedtrail, we have a patient and family advisory committee comprised of 30,000 patients, not just 5-10.”

– Jessica Walker, Patient and Family Experience Specialist,  Aveanna Healthcare

 

Feedtrail is the most user-friendly platform, hands down, that I’ve ever used to collect and analyze patient feedback.

– Cardiology Director, Holy Name

 

Book a demo

Learn how the Feedtrail platform can adapt to your every need

East Coast
5540 Centerview Drive
Suite 411
Raleigh, NC 27606

West Coast
8601 Beverly Boulevard
West Hollywood, CA 90048

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

©2021 Feedtrail, Inc. | Privacy Policy