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Success Stories
Learn how Feedtrail clients have leveraged the XM platform to better serve their patients, employees, and communities.
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Gracepoint successfully resolved roughly 75% of 1,000+ service recovery opportunities within 48 hours, overall recovering 98.5% of all opportunities.
Aveanna, a decentralized network of 200+ branches spanning 25 states has retained more patients and employees thanks to Feedtrail’s service recovery and staff highlights.
Missouri Highlands significantly improved patient feedback and staff morale by switching from paper surveys to real-time electronic surveys, leading to a 355% increase in feedback and enabling them to cater to their community’s needs.
“Feedtrail helped us significantly increase our online reputation at our Surgery Center across several different platforms, including Google and Facebook. Our patients already knew of the best-in-class care we provide, and now the public does as well. Feedtrail has helped drive even more business through our doors.”
– Matthew Emig, Director of Marketing, Raleigh Ortho
CareSouth Carolina gained access to real-time, valuable patient experience data to establish best practices and lasting improvements across their locations.
HealthNet increased their annual response rate by 1,167% and now leverage instant experience insights for initiatives including improving patient access.
Valley Professionals Community Health Center switched from paper surveys to digital surveys via text, allowing for specific surveys tailored to different service lines with patients more willing to share.
“With Feedtrail, we have a patient and family advisory committee comprised of 30,000 patients, not just 5-10.”
– Jessica Walker, Patient and Family Experience Specialist, Aveanna Healthcare
Feedtrail is the most user-friendly platform, hands down, that I’ve ever used to collect and analyze patient feedback.
– Cardiology Director, Holy Name
Whitman-Walker was able to move over 60% of their patients to some amount of telehealth from exclusively in-person appointments, allowing them to serve more patients.
Leadership for each of New Hanover’s service areas is able to look at their specific, relevant data, which arrives seconds after the patient submits their feedback.
Cedars-Sinai ED learned that the most effective way to boost satisfaction scores wasn’t to shorten a patient’s wait. It was to make their wait more pleasant.
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