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Success Stories

Learn how Feedtrail clients have leveraged the XM platform to better serve their patients, employees, and communities.

Join top-tier healthcare companies that trust us with experience management:

Feedtrail - Healthcare Experience Management

Gracepoint successfully resolved roughly 75% of 1,000+ service recovery opportunities within 48 hours, overall recovering 98.5% of all opportunities.

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Aveanna, a decentralized network of 200+ branches spanning 25 states has retained more patients and employees thanks to Feedtrail’s service recovery and staff highlights.

Feedtrail - Healthcare Experience Management
MISSOURI HIGHLANDS

Missouri Highlands significantly improved patient feedback and staff morale by switching from paper surveys to real-time electronic surveys, leading to a 355% increase in feedback and enabling them to cater to their community’s needs.

Feedtrail implemented at Novant Health

“Feedtrail helped us significantly increase our online reputation at our Surgery Center across several different platforms, including Google and Facebook. Our patients already knew of the best-in-class care we provide, and now the public does as well. Feedtrail has helped drive even more business through our doors.”

– Matthew Emig, Director of Marketing, Raleigh Ortho

 

Feedtrail - Healthcare Experience Management

CareSouth Carolina gained access to real-time, valuable patient experience data to establish best practices and lasting improvements across their locations.

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

HealthNet increased their annual response rate by 1,167% and now leverage instant experience insights for initiatives including improving patient access.

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Valley Professionals Community Health Center switched from paper surveys to digital surveys via text, allowing for specific surveys tailored to different service lines with patients more willing to share.

Feedtrail - Healthcare Experience Management

“With Feedtrail, we have a patient and family advisory committee comprised of 30,000 patients, not just 5-10.”

– Jessica Walker, Patient and Family Experience Specialist,  Aveanna Healthcare

 

Feedtrail is the most user-friendly platform, hands down, that I’ve ever used to collect and analyze patient feedback.

– Cardiology Director, Holy Name

 

Feedtrail - Healthcare Experience Management

Whitman-Walker was able to move over 60% of their patients to some amount of telehealth from exclusively in-person appointments, allowing them to serve more patients.

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Leadership for each of New Hanover’s service areas is able to look at their specific, relevant data, which arrives seconds after the patient submits their feedback.

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Cedars-Sinai ED learned that the most effective way to boost satisfaction scores wasn’t to shorten a patient’s wait. It was to make their wait more pleasant.

Feedtrail - Healthcare Experience Management

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Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
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