Frequently Asked Questions
Additional details and responses to commonly asked questions about Feedtrail’s platform are provided below. If you’re looking to learn more, our customer success team is happy to chat.
INTEGRATION & ONBOARDING
How long does Feedtrail take to implement?
What size and type of healthcare organizations does Feedtrail work with?
Can we customize the questions on our feedback form?
How long will it take for my organization to notice results?
What is the pricing model?
How do patients provide feedback?
Does Feedtrail require patients to download an app to provide feedback?
No. Our entire platform is web-based so that any patient with an internet connection on their device can access the feedback form. The same goes for providers who want to monitor the feedback received; they can log in to their Feedtrail account to review all patient feedback from the convenience of their own cell phone, tablet, laptop, or desktop computer.
ACCESS & MANAGEMENT
Is there a limit to the number of users we can have on the Feedtrail platform?
Does Feedtrail integrate with other software programs?
Can we pull reports from the data we collect?
PRIVACY & COMPLIANCE
Does Feedtrail comply with CMS guidelines?
Is the data we collect safe and protected?
If we survey patients during their visit, will they still provide responses to our CMS-mandated post-discharge surveys (i.e. HCAHPS)?
In fact, the majority of our clients see an increased completion rate for their CAHPS surveys. Academic research has continually supported the positive correlation between real-time feedback and improvements in patient satisfaction. Using Feedtrail to systematically reach out to patients before discharge has resulted in a rapid, significant increase in overall patient satisfaction — a 3% increase in “nurse communication” scores in as little as two months.
We are running additional studies to measure the impact of our tool on our customers’ patient satisfaction indicators and are always happy to share our findings with interested organizations.
Can we pull reports from the data we collect?

Let's Chat!
Fill out the form and we'll get back to you soon regarding any questions you may have about our platform.