FAQ – Frequently Asked Questions
GENERAL & GETTING STARTED
What is “Experience Management"?
Experience Management means engaging at key moments of each patient’s unique journey- before, during, and after their visit- to understand and exceed expectations. To achieve this, you need faster results, better analytical tools, the ability to pull in employee experience data, and a holistic view pulling everything together. This overarching view of Experience Management provides powerful insights that can change an entire organization’s trajectory for the better.
What size and type of healthcare organizations does Feedtrail work with?
We work with organizations of all specializations and sizes. Our clients include IDNs, 3,000-bed health systems, medical clinic groups with 200+ locations, 20-bed critical access hospitals, physical rehabilitation clinics, concierge medicine practices, cancer institutes, and more. Feedtrail empowers providers across the spectrum with real-time patient feedback so they can keep their promises to patients and respond to hiccups on the spot.
How long does Feedtrail take to implement?
We can design, customize, and roll out the platform within one month of an organization’s commitment, as long as your team is ready, willing, and available to get started.
Does Feedtrail integrate with other software programs?
Yes. Our platform can integrate via API, HL7, and other frameworks with a wide variety of other healthcare software platforms including EHRs, risk management, scheduling, and shift management software.
Can we customize the questions on our feedback form?
Yes. Your team will have complete control over the questions you ask, provided that they don’t overlap with CMS guidelines. You will have the freedom to set up unique question sets for each department, location, and provider within your organization so you can ensure that your team is learning about what is most important to their specific domain.
How long will it take for my organization to notice results?
Our customers have seen results in less than a month. We fully believe in the power of the information gathered from your patients using Feedtrail, but the feedback is only as powerful as your commitment to responding. Ultimately the results will depend on your institution taking swift, thoughtful, and effective action in response to the real-time information you receive.
What is the pricing model?
We recognize that each of our customers has unique needs, and we tailor our system to meet your specific goals. Want a quote? Contact us for a demo.
