COMMUNITY HEALTH CENTERS AND
FEDERALLY QUALIFIED HEALTH CENTERS (FQHCs)

Take your patient experience

surveys and engagement digital

Keep Your FQHC HRSA Compliant and Drastically Improve Patient Experiences

Feedtrail - Healthcare Experience Management

Digitize Patient Experience Processes

Feedtrail - Healthcare Experience Management

Retain Patient Revenue

Feedtrail - Healthcare Experience Management

Boost Social Reviews

Feedtrail - Healthcare Experience Management

Reduce Manual Efforts

Feedtrail - Healthcare Experience Management

Improve Satisfaction Scores

We help community health centers with:

  • Flexible patient experience surveys: Send surveys via text, email, or QR code in multiple languages with custom questions
  • Real-time patient feedback: Be alerted to issues immediately to perform service recovery and improve loyalty
  • Community Outreach: Support key initiatives such as access to care, promoting services, and community feedback
  • Online Reputation Management: Drastically increase positive reviews on public review websites, such as Google and Yelp
  • FQHC Best Practices: Join the nation’s largest FQHC patient experience benchmark

FQHCs: Find and Fix the Experience Gaps Along the Patient Journey  

The XM platform automates the sending of personalized,  real-time surveys via text message or email at key moments in the patient journey. 

Organizations use Feedtrail to: 

  • Gain organization-wide visibility into the patient, family, and employee experience
  • Build patient loyalty pre, during, and post encounter
  • Understand the “why” behind survey scores
  • Act swiftly for immediate and lasting service recovery
  • Grow revenue by reducing no shows, retaining and acquiring more patients
  • Identify provider-specific coaching opportunities and highlight best practices
  • Support key initiatives, such as missed appointments and access to care
  • Drive public reviews and manage online reputation
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Leverage real-time surveying with actionable insights to optimize operations.

Feedtrail - Healthcare Experience Management

What does a flexible platform provide?

With paper surveys HealthNet collected 1,500 survey responses quarterly, sending Feedtrail’s text-based patient surveys in three language they now average 5,000 survey responses quarter.

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How could you improve loyalty with real-time data?

CareSouth Carolina saw a 12% increase in their Net Promoter Score (NPS) after just six months of using deeper insights from Feedtrail.

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How does immediate service recovery impact revenue?

With Feedtrail’s service recovery automation Gracepoint recovered over $1 Million by salvaging over 500 patient experiences.

Are you asking the right questions to improve diversity, equity, and inclusion at your FQHC?

Feedtrail - Healthcare Experience Management

Download our free survey template: “Workforce and Patient Diversity, Equity & Inclusion (DEI)”

Transform Patient Experience with Feedtrail

Feedtrail - Healthcare Experience Management

CareSouth Carolina successfully transitioned from paper surveys to Feedtrail’s digital patient experience surveys and messages. Once they understood the metrics of each provider and location, they were able to identify trends, establish better practices, and make lasting improvements.

“Real-time service recovery lets us improve satisfaction in the moment and prescriptive analytics tell practice managers and executive team members where to focus precious time and resources to continuously improve patient experience.”

Greg Hall
Director of Operations,
Central Florida Health Care

Feedtrail - Healthcare Experience Management

Book a demo

Learn how the Feedtrail platform can adapt to your every need

East Coast
5540 Centerview Drive
Suite 200
Raleigh, NC 27606

West Coast
8601 Beverly Boulevard
West Hollywood, CA 90048

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
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