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Integration Specialist

Feedtrail is looking for a talented Integration Specialist to join our energetic team to build strong data integrations across multiple enterprise healthcare systems. This candidate will be able to work with internal departments and have strong customer service skills in order to provide a smooth integration process. The Integration Specialist is responsible for developing and maintaining system integrations and components, including but not limited to; application to application integrations, HL7, internal and external API, file transfer, and SQL queries. The Integration Specialist is fully responsible for participating in requirements analysis, design, development, internal testing, and the documentation for all integrations.

Job Responsibilities:

  • End-to-end processing and testing of data files from clients, including reviewing file specifications and loading data into system; resolving errors and data inquiry tickets when necessary
  • Write and run detailed test procedures
  • Perform initial data integration with new customers and maintain data extraction and transformation processes
  • Perform data integration through the ETL process
  • Develop and maintain services used in application integrations.
  • Design integration solutions and document the design in accordance with best practices.
  • Work with development teams to architect, design, build, and implement application integrations.
  • Develop and maintain data integration components such as SQL queries, data extraction and cleansing, and integration with system API components.
  • Coordinate directly with Customer Success and the customer in order to understand and analyze business specifications.
  • Work closely with customers to help define and implement the integration method, whether API, HL7, or flat file.
  • Work with various EHRs to extract data.
  • Develop to and maintain technical documentation for each solution. Including data dictionary, data flow diagrams, etc.
  • Troubleshooting existing integrations, providing technical support, and resolution to the customer and internal teams.

Qualifications:

  • Bachelor’s Degree in Computer Science, Engineering, related field, or equivalent experience required.
  • 3+ years of data integration and ETL processes required.
  • Demonstrated strong analytical/problem solving skills and ability to follow procedures and resolve exceptions.
  • Demonstrated ability to design and document integration workflows by method.
  • Prior experience working with EHRs a plus.
  • Experience with AWS preferred
  • Demonstrated experience in XML and experience in Python.
  • In depth knowledge of SQL, preferably PostgreSQL.
  • Strong familiarity with agile software development practices and tools (e.g. git) a plus.
  • Solid understanding of object-orientated programming, (OOP) fundamentals
  • Excellent written/verbal communication and interpersonal skills with strong sense of customer service.
  • Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.Solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.

Physical requirements/Work environment:

This job operates in a professional office environment or similar remote environment utilizing standard office equipment such as computers, phones, and copiers. Work is primarily sedentary in nature, and employee may be required to occasionally lift or move objects up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To apply send your cover letter and resume to hr@feedtrail.com.

Director of Software Engineering

Feedtrail is looking for a talented Director of Software Engineering to join our energetic, entrepreneurial team to lead the development of our SaaS platform. This candidate will be able to work with internal departments and senior management to deliver a robust and scalable SaaS platform that meets the business needs and serves our customers. The Director of Software Engineering is responsible for overseeing development, quality assurance and development operations, including but not limited to; managing development priorities, improving development throughput, leading data and architecture decision making, mentoring developers and ensuring development best practices. The Director of Engineering is also expected to be able to constructively participate in code development when necessary, including code reviews. In addition, as the Company’s IT Security Officer, this role will work with the Feedtrail’s oursourced managed security services provider (MSSP) to assure Feedtrail’s IT compliance to security standards.

Job Responsibilities:

  • Understanding and leading the end-to-end technology profile of the Feedtrail SaaS platform
  • Managing and growing a team of direct reports
  • Ensure software development best practices are established, to provide predictable and stable product delivery
  • Working collaboratively with the Product Management team, senior management, and individual developers, to balance business needs while advancing our technical roadmap with a focus on timely results/span>
  • With our senior developers, participating and/or leading discussions in data and system architecture to ensure our SaaS platform scales and accommodates new capabilities
  • Acting as the escalation point for technical enquiries such as security audits and architectural reviews with clients
  • Implementing continuous improvements projects to increase developer velocity
  • Recruiting efforts to grow the team
  • Participate constructively and actively with senior management, in formulating and executing on the business plans
  • Oversee Development, Quality Assurance and Development Operations
  • Ensure the Feedtrail SaaS platform implements industry best practice security standards and meets all necessary compliance requirements, such as HIPAA, GDRP, etc.
  • Oversee business continuity and disaster recovery strategies for the SaaS platform, including regular tests
  • Maintain and evolve Operations and Management capabilities of the SaaS platform, to maximize uptime and reliability
  • Participate in development activities, when necessary

Qualifications:

  • Bachelor’s Degree in Computer Science, Engineering, related field, or equivalent experience required
  • 10+ years of technical management experience, with at least 5 at a senior level
  • Prior experience developing and delivering data-centric SaaS platforms
  • Deep experience with agile development methodologies
  • Strong Experience with Python
  • Able to manage and mentor software engineers across a myriad of technologies in frontend, backend and AWS cloud
  • Strong project management experience and examples of leading both developers and non-developers through the deployment of complex systems or products
  • Demonstrated track record deploying product in a timely and efficient manner, working collaboratively with all dependencies and stakeholders
  • Ability to balance both business and technical needs in leading software engineering efforts to ensure business needs are met without technological aspects becoming stagnant
  • Demonstrated success in recruiting and retaining strong technical teams
  • Experience in working with Healthcare related data preferred
  • Experience with modern software components, such as Kubernetes, containers and serverless technologies a bonus
  • Excellent written/verbal communication and interpersonal skills and comfortable speaking in front of internal and external stakeholder groups
  • Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds
  • Solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines

To apply send your cover letter and resume to hr@feedtrail.com.

Enterprise Customer Success Manager

The Enterprise Customer Success Manager will be responsible for client satisfaction, engagement, and product success. The role is strategic, interacting with Feedtrail’s largest clients to understand their business challenges and promote the utilization of the Feedtrail platform to address these challenges. A key aspect of this role is to champion product and processes to improve efficiency and spread and improve outcomes with product solutions. This role reports to the Vice President of Customer Success.

Job Responsibilities:

Client Engagement

  • Drive growth and retention among our enterprise customer base by understanding their business needs and helping them succeed
  • Enable successful onboarding of Feedtrail to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Identify opportunities for customers to act as Feedtrail advocates (e.g. testimonials, case studies)
  • Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
  • Represent the voice of the customer to inform our sales process and product roadmap of product opportunities and enhancements

Client Growth

  • Identify upsell opportunities and engage Feedtrail’s Sales Department
  • Identify opportunities for product penetration of existing accounts and strategies to maximize platform utilization
  • Maintain knowledge and expertise in all Feedtrail solutions currently deployed or under development
  • Conduct analysis to identify account opportunities and recommend strategies that address client-specific needs to improve the organization’s results
  • Strategize with the broader Feedtrail team including sales, technology, development teams, and operation leads to identify new opportunities and service areas
  • Understand and be able to think critically about the Feedtrail solution and processes and be able to translate into a vision for the company

Product Adoption

  • Serve as subject matter expert to clients on the Feedtrail solution
  • Develop strong working relationships with technology, development, and implementation teams in order to effectively deliver value to Feedtrail clients
  • Ensure appropriate response, escalation and closure of initiatives, customer requests and/or issues in conjunction with the use of the Feedtrail solution
  • Monitor client utilization and acceptance rates to identify patterns/trends

Requirements

  • 5-10 years of relevant work experience preferably in the healthcare patient experience space
  • Ideal candidate has a mix of consulting, professional services and client-side experience; service delivery experiences a must
  • Demonstrated knowledge of and experience with helping companies improve performance
  • Excellent verbal and written communication skills
  • Strong sense of professionalism and personal accountability
  • Attention to detail and a high work ethic
  • Proven ability to manage multiple projects and priorities

Benefits

  • Unlimited PTO (mandatory PTO quarterly)
  • Benefits stipend – we will begin offering full health benefits in 2021, but until then we will provide an annual stipend in addition to salary to support purchasing a benefits package of employee choosing (if necessary
  • Annual stipend for personal development
  • Flexible work environment and schedule; Remote work is fine!
  • LOTS of company-sponsored social/team building events

Physical requirements/Work environment:

This job operates in a professional office environment or similar remote environment utilizing standard office equipment such as computers, phones, and copiers. Work is primarily sedentary in nature, and employee may be required to occasionally lift or move objects up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To apply send your cover letter and resume to hr@feedtrail.com.

Senior Product Manager

The Senior Product Manager is responsible for the product planning and execution throughout the Product Lifecycle, which includes gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and customer success to ensure revenue and customer satisfaction goals are met. The Senior Product Manager’s role ensures that the product supports the company’s overall strategy. This role reports to the VP of Customer Success.

Job Responsibilities:

  • Work with Product, Engineering and Business resources to create and maintain user stories, business requirements, technical specifications, measurement and acceptance criteria derived from wireframes, design docs, existing system behavior and discussion with business and technical resources.
  • Source new ideas for features and improvements based on market requirements, existing ideas and internal and external customer input. Create and maintain a clear, organized backlog of prioritized feature work for engineering, product leadership, and stakeholders to understand business value.
  • Lead planning and product definition, assist with testing, create release notes and system documentation for product releases.
  • Understand and define product positioning; map user personas, use cases and typical process flows; identify and document critical product features and associated business rules to ensure our products meet client needs and maintain market parity while following best practices.
  • Work with Design and Engineering to create rapid prototypes and MVP candidates to validate and later refine, business and functional requirements as part of an Agile/Scrum development process; maintain a philosophy of design by measurement and ensure analytics are factored into all product deliverables.
  • Coordinate with internal stakeholders, customers and partners to understand business goals and define product requests, feature enhancements and process flows, including business value, measurement criteria and relative priority.
  • Create/maintain product assets using industry standard tools including product requirements, visual composition, wireframes, design documents, test cases, feature traceability, release notes and product documentation to help the organization market our products and effectively train the users.

Qualifications:

  • Exceptional interpersonal communication skills (written and verbal), active listening, attention to detail, critical thinking, problem solving and time management skills.
  • Proven ability to balance an existing portfolio and deliver new products in high-visibility, fast-paced, high-growth environments.
  • Strong understanding of Product specification, business case development, industry and competitive analysis with a passion for learning new technology
  • Proven track record working within product management or similar role to analyze, define, and document software requirements for commercial software products.
  • A Bachelor’s Degree or Relevant Work Equivalent with 3+ years’ experience focused on product or process definition and release processes.
  • Experience working in a growth phase technology company, particularly in Healthcare or Customer Experience.
  • A familiarity with software languages and SQL, ability to review / understand code and write SQL select statements desired.

Physical requirements/Work environment:

This job operates in a professional office environment or similar remote environment utilizing standard office equipment such as computers, phones, and copiers. Work is primarily sedentary in nature, and employee may be required to occasionally lift or move objects up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To apply send your cover letter and resume to hr@feedtrail.com.

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Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

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