Open positions


Open positions

Technical Product Manager


As the Technical Product Manager, you will be responsible for:

  • Working with the Product Owner, Customer Success, and Sales to define product requirements and prioritize feature development
  • Work with Engineering to scope the development effort, timelines, and delivery milestones
  • Work with Engineering, Customer Success, Sales, and Senior Management to ensure the product development requirements supporting business and technical goals are met on a daily, weekly, and monthly basis
  • Leading the Feedtrail Security Team to ensure Feedtrail’s security posture is well defined and maintained
  • Completing security questionnaires and assessments requested by current and prospective customers in a timely and thorough manner



  • Communicate with customers to understand their current clinical and patient experience workflows and expectations, assisting in definition of project scope and requirements (i.e., business analysis)
  • Serve as liaison between Customer Success/Sales and Engineering for product enhancement request development and prioritization
  • Work with Product Owner and relevant Senior Leaders to understand total impact to sales growth and customer retention as related to feature requirement definition and resource planning
  • Work with Engineering and relevant Customer Success team members to scope detailed requirements for new features and enhancements, including effort estimates, deliverables, and milestones
  • Support Engineering in QA unit and system testing of product releases
  • Manage BETA process including customer communications, testing, and feedback consolidation and reporting
  • Develop thorough, detailed product documentation, including both external and internal user manuals, ensuring consistent and timely updates as new features and relevant updates are added to the platform
  • Create and maintain clear and concise release notes to be shared with customer base utilizing multiple communication methods
  • Support Sales on demos and sales calls, as needed, to effectively demonstrate platform features, address feature and integration questions, and provide development roadmap information as appropriate
  • Lead Feedtrail Security Team, including ensuring that relevant security policies and procedures are thoroughly defined, implemented, and operating efficiently and effectively
  • Work with CTO and relevant Senior Leaders to define and implement security posture for Feedtrail
  •  Work with Sales and/or Customer Success to complete security assessments and security questionnaires
  • Manage security vendor relations



  • Project Management: Leads team to meet development deliverables and timeframes utilizing established project management methodologies.
  • Communication: Possesses excellent written and verbal communication skills. Encourages open expression of ideas and opinions. Should be able to effectively translate technical details and concepts to non-technical persons in a way that can be easily understood.
  • Decision Making: Makes well-informed decisions, sometimes under pressure. Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action. Refrains from “jumping to conclusions” based on no, or minimal, evidence; takes time to collect facts before decision-making.
  • Problem Solving: Strong problem solving and analytical skills. Should be able to critically think through troubleshooting and resolution steps.
  • Organization: Able to organize and communicate information clearly to stakeholders. Sets priorities with an appropriate sense of what is most important and plans with an appropriate and realistic sense of the time demand involved.



  • Bachelor’s Degree in Computer Science, Engineering, related field, or equivalent experience required.
  • 5+ years of agile software development methodology experience.
  • 5+ years of strong project management and business analysis experience in the information technology and healthcare sectors
  • Strong understanding of business case development, product specification, and requirements definition
  • Proven track record working within product management role to analyze, define, and document software requirements for commercial software products
  • Highly organized with excellent written/verbal communication and interpersonal skills and comfortable speaking in front of internal and external stakeholder groups.
  • Ability to think deeply about product design decisions and deliver new products in high-visibility, faced-paced, high-growth environments.
  • Experience with healthcare and/or cloud-based security requirements, such as HIPAA, GDPR and SOC 2, a bonus


Feedtrail, Inc. has adopted a policy that protects the privacy and confidentiality of protected health information (PHI) whenever it is used by company representatives. The private and confidential use of such information will be the responsibility of all individuals with job duties requiring access to PHI in the course of their jobs. All Feedtrail, INC. employees will adhere to the Feedtrail, Inc. Employee Manual and all applicable policies as directed by the Feedtrail, Inc. Leadership Team



Work is primarily sedentary in nature due to the office responsibilities; no special physical demands are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To apply send your cover letter and resume to

Feedtrail - Healthcare Experience Management

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East Coast
5540 Centerview Drive
Suite 200
Raleigh, NC 27606

West Coast
8601 Beverly Boulevard
West Hollywood, CA 90048

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

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