Open positions
Open positions
Sales Development Representative
We are actively searching for a Sales Development Representative based in the Western United States (Mountain or Pacific time zones) and operating remotely. The Sales Development Representative will often be the first voice of Feedtrail to a prospective client who wants to learn more about us and will need acquire the ability to represent Feedtrail broadly and competently. S/he is responsible for meeting and exceeding individual bookings goals, working in partnership with Account Executives and sales and marketing leadership to accelerate growth and ensure an overall positive customer experience.
RESPONSIBILITIES
- Remain current on the competitive landscape across U.S. hospitals and health systems
- Work with the sales and marketing teams to consistently build a qualified pipeline of opportunities
- Master messaging of assigned portfolio to most effectively present to target call points, diagnose needs, determine potential solutions, and provide initial information and education on potential Feedtrail solutions.
- Generate leads through a combination of outbound efforts such as telephone, social media, personal network and web inquiry in support of field sales team.
- Manage and triage inbound qualified leads from Marketing and provide initial follow-up on leads from webinars, trade shows and other events for field sales team.
- Utilize digital technology platforms and data to analyze territory and/or specific market segment(s) and effectively target accounts
- Effectively manage sales pipeline via CRM platform
- Prioritize opportunities based upon profitability and customer timelines
EDUCATIONAL REQUIREMENTS/CERTIFICATIONS
- Bachelor’s Degree in Business, Sales/Marketing or related field preferred
PROFESSIONAL QUALIFICATIONS
- Minimum of 2 years, in sales or business development within a healthcare company or organization preferred
- Knowledge of the healthcare industry and basic healthcare economics
- Strong past achievement record including quota attainment and exceeding sales objectives
- Demonstrated ability to multi-task, extreme attention to detail, and ability to prioritize
- Ability to successfully engage and interact with customers
- Proficiency in digital applications and remote selling technologies (i.e., Salesforce.com, Word, Excel, PowerPoint)
- Understanding of and experience with marketing automation tools (e.g., HubSpot, Pardot, etc.) and lead management processes
- Adept at listening and articulating in both oral and written communication
- Excellence in process management and organizational agility
Travel Requirement: 5%
Job Type: Full-time
/M/F/Diversity/Veteran
To apply send your cover letter and resume to hr@feedtrail.com.
Senior Account Executive
We are actively searching for multiple positions in the Midwest, Eastern and Southeast United States, operating remotely.
The Senior Account Executive role will focus on executing the company’s go-to-market strategy within a specific healthcare sub-vertical or geographical territory. This quota-carrying Account Executive will focus on cultivating relationships with accounts in the sub-vertical while also having access to the Sales Development Representative (SDR) and Marketing generated leads to execute on company revenue and strategic account goals. The Senior Account Executive will report to the company’s head of sales.
Being able to generate a strong pipeline of myriad ideal customer profiles and buyer types is a must! Success will come from the candidate’s ability to nurture complex deals from start to finish by matching Feedtrail’s solutions to the challenges of that buyer. The Senior Account Executive will be responsible for forecasting their specific pipeline projections and maintaining referenceable relationships with clients past first sale. Implementation support and customer service will be handled by a capable Customer Success (CS) team. We want hunters, but at this stage of our growth, you will also be able to “land and expand” within new accounts you bring on.
RESPONSIBILITIES AND DUTIES
- Strong ability to frame solutions to problems. We are an early-stage growth company so selling can be abstract; we need individuals capable of having success in this ‘territory’ and want to thrive as the underdog!
- Qualify great opportunities while still having the presence of mind to nurture those buyers who aren’t quite ready to move forward.
- Provide group and key decision maker demonstrations while also being able to move the deal across all levels of the organization (scoping, contracting and CS-handoff).
- Position Feedtrail’s solutions effectively to buyers so they understand what tremendous ROI you can achieve by deploying these solutions.
- Cultivate responsibilities with C-level leaders by catering to their personalities while also articulating the hard facts/ROI about our solution.
- Accurately report in our company’s CRM all up-to-date information on deals and buyers.
- Work cross-functionally with marketing and in-house SDR team to continue to chase after ever greater heights in terms of pipeline creation.
QUALIFICATIONS
- You must believe in what you are selling at Feedtrail. It is exceedingly important that you take personal pride in what you are helping deliver to the healthcare providers of America.
- Healthcare SaaS/IT sales experience is a must; rolodex/specific industry connections is preferred.
- Proven track record of success and longer-term (+3 years) stints at previous organizations.
- Experience in leadership/director level roles are highly respected.
- Ability to work with a diverse and growing team; we all come from different backgrounds and want to make the world a better place no matter the challenges that lie ahead.
- Ability to position yourself and the product as a solution that can alleviate organizational challenges for buyers.
- Negotiation skills: nothing is off the table at Feedtrail; we want you reaching for the stars with buyers while also maintaining rapport to get the deal done.
- Passion and focus needed to work cross-functionally across our fast-growing team to achieve more together than we ever could acting alone.
EDUCATIONAL REQUIREMENTS/CERTIFICATIONS
- Bachelor’s Degree in Business, Healthcare Administration, Marketing or related field preferred
PROFESSIONAL QUALIFICATIONS
- Minimum of 5 years, in sales or business development within a healthcare company or organization preferred
- Knowledge of the healthcare industry and basic healthcare economics
- Strong past achievement record including quota attainment and exceeding sales objectives
- Demonstrated ability to multi-task, extreme attention to detail, and ability to prioritize
- Ability to successfully engage and interact with customers
- Proficiency in digital applications and remote selling technologies (i.e., Salesforce.com, Word, Excel, PowerPoint)
- Adept at listening and articulating in both oral and written communication
- Excellence in process management and organizational agility
Travel Requirement: 50%
Job Type: Full-time
/M/F/Diversity/Veteran
To apply send your cover letter and resume to hr@feedtrail.com.
Senior Enterprise Customer Success Manager
The Senior Enterprise Customer Success Manager will be responsible for client satisfaction, engagement, and product success. The role is strategic, interacting with Feedtrail’s largest clients to understand their business challenges and promote the utilization of the Feedtrail platform to address these challenges. A key aspect of this role is to champion product and processes to improve efficiency and spread and improve outcomes with product solutions. This role reports to the Vice President of Customer Success.
RESPONSIBILITIES AND DUTIES
Client Engagement
- Drive growth and retention among our enterprise customer base by understanding their business
needs and helping them succeed - Enable successful onboarding of Feedtrail to customers, including sharing and developing
relevant creative assets, brainstorming ideas, and attending launches virtually or in person - Lead the customer in Success Planning efforts, including the development of a roadmap to ensure
the customer is successfully leveraging Feedtrail to impact their challenges and meet their success
criteria - Maintain a cadence of communicating with customers about their adoption trends, sentiment,
and mining opportunities for deeper engagement - Identify opportunities for customers to act as Feedtrail advocates (e.g. testimonials, case studies)
- Represent the voice of the customer to inform our sales process and product roadmap of product
opportunities and enhancements
Client Growth
- Collaborate closely with Sales to support pilot customers and expansion opportunities
- Own the customer renewal and contractual process for assigned customers
- Identify opportunities for product penetration of existing accounts and strategies to maximize
platform utilization - Maintain knowledge and expertise in all Feedtrail solutions currently deployed or under
development - Conduct analysis to identify account opportunities and recommend strategies that address client specific needs to improve the organization’s results
- Strategize with the broader Feedtrail team including sales, technology, development teams, and
operation leads to identify new opportunities and service areas. - Understand and be able to think critically about the Feedtrail solution and processes and be able
to translate into a vision for the company
Product Adoption
- Serve as subject matter expert to clients on the Feedtrail solution
- Develop strong working relationships with technology, development, and implementation teams
in order to effectively deliver value to Feedtrail clients - Ensure appropriate response, escalation and closure of initiatives, customer requests and/or
issues in conjunction with the use of the Feedtrail solution - Monitor client utilization and acceptance rates to identify patterns/trends
QUALIFICATIONS
- 10 years of relevant work experience preferably in the healthcare patient experience space
- Ideal candidate has a mix of consulting, customer success planning, professional services, and
client-side experience; service delivery experiences a must - Demonstrated knowledge of and experience with helping companies improve performance
- Experience with customer renewal and contracting processes
- Excellent verbal and written communication skills
- Strong sense of professionalism and personal accountability
- Attention to detail and a high work ethic
- Proven ability to manage multiple projects and priorities
- Strong analytical skills to be used when determining client workflow, facilitating logic-based software discussions and troubleshooting customer issues
Feedtrail, Inc. has adopted a policy that protects the privacy and confidentiality of protected health information (PHI) whenever it is used by company representatives. The private and confidential use of such information will be the responsibility of all individuals with job duties requiring access to PHI in the course of their jobs. All Feedtrail, INC. employees will adhere to the Feedtrail, Inc. Employee Manual and all applicable policies as directed by the Feedtrail, Inc. Leadership Team.
Equal Opportunity Employer Statement:
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Feedtrail, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion,
sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and
apprenticeship. Feedtrail makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Physical Requirements/Work Environment:
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This job operates in a professional office environment or similar remote environment utilizing standard office equipment such as computers, phones, and copiers. Work is primarily sedentary in nature, and employee may be required to occasionally lift or move objects up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To apply send your cover letter and resume to hr@feedtrail.com.
