Open positions

SUMMARY 

As a Feedtrail Developer, you will be responsible for:  

•  Performing backend development activities utilizing python and Django  
• Working closely with Customer Success and customers to ensure a successful integration experience by working with HL7 integrations or flat files.  
• Participating in code reviews with other developers 
• Developing automated test cases 

DUTIES & ESSENTIAL JOB FUNCTIONS  

• Responsible for backend development work for the Feedtrail solution  
• Split time between backend development and integration development activities 
• Develop automated test cases to ensure code quality  
• Participate in code reviews 
• Work with customer success to develop integrations as needed to meet customer needs.  
• Identify and mitigate risks in relation to the integration of new customers data.  
• Work collaboratively with development team to design and implement new product features, with a view to scalability, and security. 
• Ability to deliver clean, readable code, that can be incorporated into codebases used throughout the team 
• Follow agile software development best practices, to provide predictable and stable product delivery. 

COMPETENCIES  

• Detail Orientation: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.  
• Organization: Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities with an appropriate sense of what is most important and plans with an appropriate and realistic sense of the time demand involved.  
• Communication: Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside, and outside of the company; encourages open expression of ideas and opinions.  
• Decision Making: Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action. Refrains from “jumping to conclusions” based on no, or minimal, evidence; takes time to collect facts before decision-making.  

QUALIFICATIONS: 

• 5+ years of development experience with Python and Django 
• 2+ years of experience with AWS 
• Ability to work within a team to meet established project goals  
• Good verbal and written communication skills  
• Strong sense of professionalism and personal accountability  
• Attention to detail and a high work ethic  
• Proven ability to manage multiple projects and priorities  
• 2+ years experience in writing automated test cases  

Feedtrail, Inc. has adopted a policy that protects the privacy and confidentiality of protected health information (PHI) whenever it is used by company representatives. The private and confidential use of such information will be the responsibility of all individuals with job duties requiring access to PHI in the course of their jobs. All Feedtrail, INC. employees will adhere to the Feedtrail, Inc. Employee Manual and all applicable policies as directed by the Feedtrail, Inc. Leadership Team  

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT  

Work is primarily sedentary in nature due to the office responsibilities; no special physical demands are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

To apply send your cover letter and resume to hr@feedtrail.com.

SUMMARY 

The Senior Account Executive role will focus on selling to Physician Practices, Outpatient Clinics, Federally Qualified Clinics and other healthcare organizations as assigned. This quota-carrying Account Executive will focus on cultivating relationships with accounts that he/she has prospected or as assigned from a robust marketing and lead generation organization.  The Senior Account Executive will report to the company’s head of sales and works remotely.  

Being able to generate a strong pipeline of myriad ideal customer profiles and buyer types is a must!  Success will come from the candidate’s ability to nurture complex deals from start to finish by matching Feedtrail’s solutions to the challenges of that buyer. The Senior Account Executive will be responsible for forecasting their specific pipeline projections and maintaining referenceable relationships with clients past first sale.  Implementation support and customer service will be handled by a capable Customer Success (CS) team. We want hunters at this stage of our growth. 

RESPONSIBILITIES AND DUTIES:  

• Strong ability to frame solutions to problems. We are an early-stage growth company so selling can be abstract; we need individuals capable of having success in this ‘territory’ and want to thrive as the underdog!   
• Qualify great opportunities while still having the presence of mind to nurture those buyers who aren’t quite ready to move forward.   
• Provide group and key decision maker demonstrations while also being able to move the deal across all levels of the organization (scoping, contracting and CS-handoff).  
• Position Feedtrail’s solutions effectively to buyers so they understand what tremendous ROI you can achieve by deploying these solutions.  
• Cultivate responsibilities with C-level leaders by catering to their personalities while also articulating the hard facts/ROI about our solution.   
• Accurately report in our company’s CRM all up-to-date information on deals and buyers.   
• Work cross-functionally with marketing to continue to chase after ever greater heights in terms of pipeline creation.  

QUALIFICATIONS: 

• You must believe in what you are selling at Feedtrail. It is exceedingly important that you take personal pride in what you are helping deliver to the healthcare providers of America.   
• Healthcare SaaS/IT sales experience is a must; rolodex/specific industry connections is preferred.   
• Proven track record of success (2-3 years).  
• Experience as a SDR is preferred; self-prospecting is required.   
• Ability to work with a diverse and growing team; we all come from different backgrounds and want to make the world a better place no matter the challenges that lie ahead.   
• Ability to position yourself and the product as a solution that can alleviate organizational challenges for buyers.  
• Negotiation skills: nothing is off the table at Feedtrail; we want you reaching for the stars with buyers while also maintaining rapport to get the deal done.   
• Passion and focus needed to work cross-functionally across our fast-growing team to achieve more together than we ever could acting alone.  

Educational Requirements/Certifications 

• Bachelor’s Degree in Business, Healthcare Administration, Marketing or related field preferred  

Professional Qualifications 

• Minimum of 2 years, in sales or business development within a healthcare company or organization required 
• Selling into the physician practice market is required. 
• Knowledge of the healthcare industry and basic healthcare economics 
• Strong past achievement record including quota attainment and exceeding sales objectives 
• Demonstrated ability to multi-task, extreme attention to detail, and ability to prioritize 
• Ability to successfully engage and interact with customers 
• Proficiency in digital applications and remote selling technologies (i.e., Salesforce.com, Word, Excel, PowerPoint) 
• Adept at listening and articulating in both oral and written communication 
• Excellence in process management and organizational agility 

Travel Requirement: 30% 

Job Type: Full-time 

/M/F/Diversity/Veteran 

To apply send your cover letter and resume to hr@feedtrail.com.

As the Customer Success Manager, you will be responsible for: 

• Client onboarding and engagement, client growth, and product adoption across the entire Feedtrail customer base 
• Working closely with our Sales, Customer Success, and Integration teams to provide our customers with a successful onboarding experience of the Feedtrail product 
• Interacting with customers of various sizes to understand their business challenges and promote the utilization of the Feedtrail platform to address these challenges 

DUTIES & ESSENTIAL JOB FUNCTIONS 

Client Onboarding 

• Communicate with customers to understand their current workflow and expectations, define project scope and requirements (i.e., business analysis) 
• Communicate to customers through weekly project status calls and through continuous verbal/email communication the status of the project and next steps 
• Assist in training customers on the Feedtrail product 
• Track and hit key implementation milestones 
• Identify and mitigate risks to the onboarding of new customers 
• Work alongside Sales and other Customer Success team members to ensure successful onboarding 

Client Engagement 

• Enable successful onboarding of Feedtrail to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person 
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement 
• Perform regular business reviews for enterprise customers and any defined as strategic based on an agreed upon cadence, no less than quarterly 
• Identify opportunities for customers to act as Feedtrail advocates (e.g., testimonials, case studies) 
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities 
• Represent the voice of the customer to inform our sales process and product roadmap of product opportunities and enhancements 

Client Growth 

• Identify and manage upsell opportunities, engaging Sales as needed 
• Manage customer renewal process, driving multi-year, long-term contracts resulting in year over year committed revenue growth 
• Identify opportunities for product penetration of existing accounts and strategies to maximize platform utilization 
• Conduct analysis to identify account opportunities and recommend strategies that address client-specific needs to improve the organization’s results 
• Strategize with the broader Feedtrail team including sales, technology, development teams, and operation leads to identify new opportunities and service areas 

Product Adoption 

• Serve as subject matter expert to clients on the Feedtrail solution  
• Develop strong working relationships with technology, development, and implementation teams to effectively deliver value to Feedtrail clients 
• Ensure appropriate response, escalation and closure of initiatives, customer requests and/or issues in conjunction with the use of the Feedtrail solution 
• Monitor client utilization and acceptance rates to identify patterns/trends 

COMPETENCIES 

• Detail Orientation: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently. 
• Client Service: Demonstrates strong commitment to meeting the needs of both internal and external customers striving to ensure their full satisfaction. 
• Organization: Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities with an appropriate sense of what is most important and plans with an appropriate and realistic sense of the time demand involved. 
• Communication: Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside, and outside of the company; encourages open expression of ideas and opinions. 
• Decision Making: Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action. Refrains from “jumping to conclusions” based on no, or minimal, evidence; takes time to collect facts before decision-making. 

QUALIFICATIONS 

• 5+ years of customer onboarding and business analysis experience in the information technology and healthcare sectors 
• 3+ years of customer success or account management experience in a SaaS healthcare company 
• Prior healthcare patient operations experience preferred 
• Prior patient experience operations experience desired 
• Ability to work within a team to meet established project goals 
• Excellent verbal and written communication skills 
• Strong sense of professionalism and personal accountability 
• Attention to detail and a high work ethic 
• Proven ability to manage multiple projects and priorities 
• Strong analytical skills to be used when determining client workflow, facilitating logic-based software discussions, and troubleshooting implementation issues 

Feedtrail, Inc. has adopted a policy that protects the privacy and confidentiality of protected health information (PHI) whenever it is used by company representatives. The private and confidential use of such information will be the responsibility of all individuals with job duties requiring access to PHI in the course of their jobs. All Feedtrail, INC. employees will adhere to the Feedtrail, Inc. Employee Manual and all applicable policies as directed by the Feedtrail, Inc. Leadership Team 

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT 

Work is primarily sedentary in nature due to the office responsibilities; no special physical demands are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

To apply send your cover letter and resume to hr@feedtrail.com.