Open positions

 

Open positions

Sales Development Representative

We are actively searching for a Sales Development Representative based in the Western United States (Mountain or Pacific time zones) and operating remotely. The Sales Development Representative will often be the first voice of Feedtrail to a prospective client who wants to learn more about us and will need acquire the ability to represent Feedtrail broadly and competently. S/he is responsible for meeting and exceeding individual bookings goals, working in partnership with Account Executives and sales and marketing leadership to accelerate growth and ensure an overall positive customer experience.

RESPONSIBILITIES

  • Remain current on the competitive landscape across U.S. hospitals and health systems
  • Work with the sales and marketing teams to consistently build a qualified pipeline of opportunities
  • Master messaging of assigned portfolio to most effectively present to target call points, diagnose needs, determine potential solutions, and provide initial information and education on potential Feedtrail solutions.
  • Generate leads through a combination of outbound efforts such as telephone, social media, personal network and web inquiry in support of field sales team.
  • Manage and triage inbound qualified leads from Marketing and provide initial follow-up on leads from webinars, trade shows and other events for field sales team.
  • Utilize digital technology platforms and data to analyze territory and/or specific market segment(s) and effectively target accounts
  • Effectively manage sales pipeline via CRM platform
  • Prioritize opportunities based upon profitability and customer timelines

EDUCATIONAL REQUIREMENTS/CERTIFICATIONS

  • Bachelor’s Degree in Business, Sales/Marketing or related field preferred

PROFESSIONAL QUALIFICATIONS

  • Minimum of 2 years, in sales or business development within a healthcare company or organization preferred
  • Knowledge of the healthcare industry and basic healthcare economics
  • Strong past achievement record including quota attainment and exceeding sales objectives
  • Demonstrated ability to multi-task, extreme attention to detail, and ability to prioritize
  • Ability to successfully engage and interact with customers
  • Proficiency in digital applications and remote selling technologies (i.e., Salesforce.com, Word, Excel, PowerPoint)
  • Understanding of and experience with marketing automation tools (e.g., HubSpot, Pardot, etc.) and lead management processes
  • Adept at listening and articulating in both oral and written communication
  • Excellence in process management and organizational agility

Travel Requirement: 5%

Job Type: Full-time

/M/F/Diversity/Veteran

To apply send your cover letter and resume to hr@feedtrail.com.

Senior Account Executive

We are actively searching for multiple positions in the Midwest, Eastern and Southeast United States, operating remotely.

The Senior Account Executive role will focus on executing the company’s go-to-market strategy within a specific healthcare sub-vertical or geographical territory. This quota-carrying Account Executive will focus on cultivating relationships with accounts in the sub-vertical while also having access to the Sales Development Representative (SDR) and Marketing generated leads to execute on company revenue and strategic account goals. The Senior Account Executive will report to the company’s head of sales.

Being able to generate a strong pipeline of myriad ideal customer profiles and buyer types is a must! Success will come from the candidate’s ability to nurture complex deals from start to finish by matching Feedtrail’s solutions to the challenges of that buyer. The Senior Account Executive will be responsible for forecasting their specific pipeline projections and maintaining referenceable relationships with clients past first sale. Implementation support and customer service will be handled by a capable Customer Success (CS) team. We want hunters, but at this stage of our growth, you will also be able to “land and expand” within new accounts you bring on.

RESPONSIBILITIES AND DUTIES

  • Strong ability to frame solutions to problems. We are an early-stage growth company so selling can be abstract; we need individuals capable of having success in this ‘territory’ and want to thrive as the underdog!
  • Qualify great opportunities while still having the presence of mind to nurture those buyers who aren’t quite ready to move forward.
  • Provide group and key decision maker demonstrations while also being able to move the deal across all levels of the organization (scoping, contracting and CS-handoff).
  • Position Feedtrail’s solutions effectively to buyers so they understand what tremendous ROI you can achieve by deploying these solutions.
  • Cultivate responsibilities with C-level leaders by catering to their personalities while also articulating the hard facts/ROI about our solution.
  • Accurately report in our company’s CRM all up-to-date information on deals and buyers.
  • Work cross-functionally with marketing and in-house SDR team to continue to chase after ever greater heights in terms of pipeline creation.

QUALIFICATIONS

  • You must believe in what you are selling at Feedtrail. It is exceedingly important that you take personal pride in what you are helping deliver to the healthcare providers of America.
  • Healthcare SaaS/IT sales experience is a must; rolodex/specific industry connections is preferred.
  • Proven track record of success and longer-term (+3 years) stints at previous organizations.
  • Experience in leadership/director level roles are highly respected.
  • Ability to work with a diverse and growing team; we all come from different backgrounds and want to make the world a better place no matter the challenges that lie ahead.
  • Ability to position yourself and the product as a solution that can alleviate organizational challenges for buyers.
  • Negotiation skills: nothing is off the table at Feedtrail; we want you reaching for the stars with buyers while also maintaining rapport to get the deal done.
  • Passion and focus needed to work cross-functionally across our fast-growing team to achieve more together than we ever could acting alone.

EDUCATIONAL REQUIREMENTS/CERTIFICATIONS

  • Bachelor’s Degree in Business, Healthcare Administration, Marketing or related field preferred

PROFESSIONAL QUALIFICATIONS

  • Minimum of 5 years, in sales or business development within a healthcare company or organization preferred
  • Knowledge of the healthcare industry and basic healthcare economics
  • Strong past achievement record including quota attainment and exceeding sales objectives
  • Demonstrated ability to multi-task, extreme attention to detail, and ability to prioritize
  • Ability to successfully engage and interact with customers
  • Proficiency in digital applications and remote selling technologies (i.e., Salesforce.com, Word, Excel, PowerPoint)
  • Adept at listening and articulating in both oral and written communication
  • Excellence in process management and organizational agility

Travel Requirement: 50%

Job Type: Full-time

/M/F/Diversity/Veteran

To apply send your cover letter and resume to hr@feedtrail.com.

Senior Client Onboarding Manager

As the Senior Client Onboarding Manager, you will be responsible for onboarding and training new Feedtrail customers. Working closely with our Sales, Customer Success, and Integration teams, to provide our customers with a successful onboarding experience of the Feedtrail product. The Senior Client Onboarding Manager will work with our enterprise clients to understand their product and technical needs.

DUTIES & ESSENTIAL JOB FUNCTIONS

  • Communicate with customers to understand their current workflow and expectations, define project scope and requirements (i.e., business analysis).
  • Communicate to customers through weekly project status calls and through continuous verbal/email communication the status of the project and next steps.
  • Become a Feedtrail platform expert.
  • Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process.
  • Work closely with clients and internal departments to integrate the Feedtrail product within the EHR.
  • Train customers on the Feedtrail product.
  • Track and hit key implementation milestones.
  • Identify and mitigate risks to the onboarding of new customers.
  • Work alongside Sales and Customer Success to ensure successful onboarding.
  • Implement additional items or products for the customer as needed.
  • Assist the Customer Success Manager to identify opportunities to drive product adoption and desired outcomes.

COMPETENCIES

  • Detail Orientation: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
  • Client Service: Demonstrates strong commitment to meeting the needs of both internal and external customers striving to ensure their full satisfaction.
  • Organization: Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities with an appropriate sense of what is most important and plans with an appropriate and realistic sense of the time demand involved.
  • Communication: Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside, and outside of the company; encourages open expression of ideas and opinions.
  • Decision Making: Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action. Refrains from “jumping to conclusions” based on no, or minimal, evidence; takes time to collect facts before decision-making.

QUALIFICATIONS

    • 10+ years of strong project management and customer onboarding experience in the information technology and healthcare sector
    • Prior healthcare patient operations experience preferred
    • Ability to work within a team to meet established project goals
    • Excellent verbal and written communication skills
    • Strong sense of professionalism and personal accountability
    • Attention to detail and a high work ethic
    • Proven ability to manage multiple projects and priorities
    • Strong analytical skills to be used when determining client workflow, facilitating logic-based software discussions, and troubleshooting implementation issues

Feedtrail, Inc. has adopted a policy that protects the privacy and confidentiality of protected health information (PHI) whenever it is used by company representatives. The private and confidential use of such information will be the responsibility of all individuals with job duties requiring access to PHI in the course of their jobs. All Feedtrail, INC. employees will adhere to the Feedtrail, Inc. Employee Manual and all applicable policies as directed by the Feedtrail, Inc. Leadership Team

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Work is primarily sedentary in nature due to the office responsibilities; no special physical demands are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To apply send your cover letter and resume to hr@feedtrail.com.

Feedtrail - Healthcare Experience Management

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Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

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