Hospitals and Health Systems
Solve your experience gaps
Flexible. Personalized. Real Time.
Engage with and learn from patients at any point during the lifecycle of care. The platform flexibility allows you to dig a level deeper and understand the “why” behind experience scores with actionable insights.
Engage patients pre, during, post encounter
Perform immediate service recovery
Understand the why behind scores
Identify and fix experience gaps
Boost clinician morale with patient kudos
Find and fix the experience gaps along the patient journey
Are you asking the right questions to move the needle on patient experience?
Download our free survey template: “Understanding Diversity & Inclusion”
Cedars-Sinai rotates Feedtrail initiatives in the ED to determine the biggest impacts to experience and quickly implement changes.
“A patient listening strategy that provides insights to improve care is very important. With Feedtrail, we tailor surveys to our care settings, allowing us to get an enterprise view of experience and drill down as needed.”
Kirsten Royster
Chief Patient Experience Officer
Novant Health
Book a demo
Learn how the Feedtrail platform can adapt to your every need