The Experience Management Platform Built for Healthcare

Gather real-time feedback on experiences, expectations, and preferences with AI-enabled analytics to inform your improvement initiatives, drive loyalty, and grow your brand.


Stay agile and focused

  • Concise, easily customizable forms
  • Personalize questions by department, care setting, initiative, and more
  • Multimodal surveying and messaging (text, tablet, email) in multiple languages
Feedtrail - Healthcare Experience Management


Learn from actionable,
relevant data

  • Immediate notifications, analytics, and visibility
  • Instant visibility into patient satisfaction scores and experience drivers
  • AI that analyzes comments for keywords and sentiment


Immediately address concerns

  • Instant notifications to address problems, even before a patient leaves 
  • Retain patient revenue, build loyalty, and optimize reimbursement
  • Customizable reporting to measure dollars recovered
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management


Improve continuously

  • Quantitative and qualitative data to uncover experience gaps
  • Measure loyalty and brand image to retain and attract patients and employees
  • Reporting by specific provider, location and more


Stay supported

  • Easy onboarding with no IT background required
  • Personalized support, training, and dedicated Customer Success partner
  • Integration with all major EHRs and other 3rd-party systems
Feedtrail - Healthcare Experience Management


Your data is our priority

  • Total control over access to your data
  • HIPAA-compliant communication
  • State of the art privacy safeguards and database security

Save time and money with a modern approach

With Feedtrail’s patient experience software, you can collect and share positive feedback in real-time. No IT involvement. No manual work. Just a modern solution at an affordable price.

East Coast
5540 Centerview Drive
Suite 200
Raleigh, NC 27606

West Coast
8601 Beverly Boulevard
West Hollywood, CA 90048

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
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