A Forward-Thinking Feedback Platform

Feedtrail digitally distributes brief patient satisfaction surveys during medical visits and employee pulse surveys throughout the year — instantly gauging their experiences in real time, capturing key metrics on a cloud-based server, and notifying teams of problems requiring immediate resolution.

Metrics That Measure Up

Stored on a secure, cloud-based server, responses are instantly aggregated on a user-friendly dashboard that offers providers 24/7 data access and multi-layered reporting.

Track dollars saved related to patient retention

Instantly identify location and department-specific opportunities for improvement

View patient satisfaction trends in real time

Analyze qualitative (comment) feedback with AI text analytics engine

Service Recovery


Staff members are promptly alerted about negative feedback via email or text push notifications. These updates empower providers to rapidly resolve any issues in real time.


Feedtrail provides department-specific notifications to the appropriate on-duty staff, facilitating seamless issue resolution. Leaders can see how and when each member of their team is alerted.


Feedtrail’s dashboard enables medical staff to message patients directly, fostering a culture of proactive communication and improving patient perception of their care facility.

Setup for Success

Effortless Integration

Feedtrail’s implementation process is designed to make your experience as speedy and seamless as possible. With no IT or hardware requirements, Feedtrail’s API easily integrates with existing software.

Dedicated Support

Feedtrail’s customer success managers provide personalized support, training, and resources, helping your team create a targeted survey with tailored questions that measure how well you’re delivering on specific organizational goals.

Informed Rollout

Feedtrail’s pilot program enables you to test-drive the platform’s full functionalities in up to four locations to experience the benefits and inform an expanded rollout.


Compliant Communication

In line with HCAHPS regulations, Feedtrail is a customizable solution that provides unprecedented upfront information while meeting the needs of a strict regulatory environment. Safeguards ensure that no aspect of the Feedtrail platform infringes on CMS-mandated CAHPS questions, and our existing clients have seen no reduction in post-discharge survey response rates.

Get Started with Feedtrail