EXPERIENCE MANAGEMENT

A platform that adapts to your every need

Your organization is unique. Your web-based XM solution should be too. Feedtrail XM gives you the flexibility to dig into the specific goals, initiatives, and areas of your organization that matter most.

Meet the evolving needs of patients and providers

Deliver Exceptional Experiences

Learn what patients like and don’t like, what makes them loyal, and what makes them leave.

Feedtrail - Healthcare Experience Management

Strengthen Human Connections

Confident and fulfilled caregivers remain with your organization longer and give better care.

FLEXIBLE ENGAGEMENT

Stay agile and focused

  • Create focused surveys in minutes
  • Target questions by department, care setting, region, and more
  • Run initiatives including Health Equity and Social Determinants of Health
  • Integrate with all major EHRs and other 3rd-party systems
Feedtrail - Healthcare Experience Management

REAL-TIME INSIGHTS

Learn from actionable,
relevant data

  •  Access data and export custom reports 24/7
  • Glean insights from reports and data visualizations
  •  Determine the most impactful allocation of resources
  • Analyze patient comments for keywords and sentiment

SERVICE RECOVERY

Act decisively

  • Automated notifications so you never miss an opportunity
  • Intelligent filtering so the right person gets the message
  • Direct dialogue so you can start service recovery quickly
  • Customizable reporting so you can track how you’re doing
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

PATIENT RETENTION

Improve continuously

  • Track progress over time to chart improvement
  • Share outcomes, reports, and breakthroughs across the organization
  • Evolve your culture by incorporating patient feedback
  • Motivate and improve the well-being of your employees

ONGOING SUPPORT

Stay supported

  • Easy onboarding with no IT background required
  •  Personalized support, training, and resources
  • Dedicated Customer Success Manager
  • Quarterly Customer Advisory Roundtables with like-minded innovators
Feedtrail - Healthcare Experience Management

DATA SECURITY

Your data is our priority

  • Total control over access to your data
  • HIPAA-compliant communication
  • State of the art privacy safeguards and database security

Book a demo

Learn how the Feedtrail platform can adapt to your every need

East Coast
715 W Johnson St. Suite 200
Raleigh, NC 27603

West Coast
8601 Beverly Boulevard
West Hollywood, CA 90048

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

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