EXPERIENCE MANAGEMENT (XM)
A platform that adapts to your every need
Your organization is unique. Your web-based XM solution should be too. Feedtrail XM gives you the flexibility to dig into the specific goals, initiatives, and areas of your organization that matter most.
Meet the evolving needs of patients and employees
FLEXIBLE ENGAGEMENT
Stay agile and focused
- Concise, easily customizable forms
- Personalize questions by department, care setting, initiative, and more
- Multimodal surveying and messaging (text, tablet, email) in multiple languages
REAL-TIME INSIGHTS
Learn from actionable,
relevant data
- Immediate notifications, analytics, and visibility
- Instant visibility into patient satisfaction scores and experience drivers
- AI that analyzes comments for keywords and sentiment
SERVICE RECOVERY
Immediately address concerns
- Instant notifications to address problems, even before a patient leaves
- Retain patient revenue, build loyalty, and optimize reimbursement
- Customizable reporting to measure dollars recovered
PATIENT RETENTION
Improve continuously
- Quantitative and qualitative data to uncover experience gaps
- Measure loyalty and brand image to retain and attract patients and employees
- Reporting by specific provider, location and more
ONGOING SUPPORT
Stay supported
- Easy onboarding with no IT background required
- Personalized support, training, and dedicated Customer Success partner
- Integration with all major EHRs and other 3rd-party systems
DATA SECURITY
Your data is our priority
- Total control over access to your data
- HIPAA-compliant communication
- State of the art privacy safeguards and database security
Save time and money with a modern approach
With Feedtrail’s patient experience software, you can collect and share positive feedback in real-time. No IT involvement. No manual work. Just a modern solution at an affordable price.