Metrics That Measure Up

Stored on a secure, cloud-based server, responses are instantly aggregated on a user-friendly dashboard that offers providers 24/7 data access and multi-layered reporting.

Track dollars saved related to patient retention

Instantly identify location and department-specific opportunities for improvement

View patient satisfaction trends in real time

Analyze qualitative (comment) feedback with AI text analytics engine

Service Recovery

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PROBLEMS SOLVED

Staff members are promptly alerted about negative feedback via email or text push notications. These updates empower providers to rapidly resolve any issues in real time.

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INTELLIGENT FILTERING

Feedtrail provides department-specific notifications to the appropriate on-duty staff, facilitating seamless issue resolution. Leaders can see how and when each member of their team is alerted.

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DIRECT DIALOGUE

Feedtrail’s dashboard enables medical staff to message patients directly, fostering a culture of proactive communication and improving patient perception of their care facility.

Setup for Success

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Effortless Integration

Feedtrail’s implementation process is designed to make your experience as speedy and seamless as possible. With no IT or hardware requirements, Feedtrail’s API easily integrates with existing software.

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Dedicated Support

Feedtrail’s customer success managers provide personalized support, training, and resources, helping your team create a targeted survey with tailored questions that measure how well you’re delivering on specific organizational goals.

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Informed Rollout

Feedtrail’s pilot program enables you to test-drive the platform’s full functionalities in up to four locations to experience the benefits and inform an expanded rollout.

Compliant Communication

In line with HCAHPS regulations, Feedtrail is a customizable solution that provides unprecedented upfront information while meeting the needs of a strict regulatory environment. Safeguards ensure that no aspect of the Feedtrail platform infringes on CMS-mandated CAHPS questions, and our existing clients have seen no reduction in post-discharge survey response rates.

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