Upcoming Events & Webinars On-Demand

Oct 6-9 | Denver, CO

MGMA Leader’s Conference

Join Feedtrail at this gathering of medical practice leaders October 6-9, 2024 in Denver, CO. and see the XM Platform in person.

Surveying for Success: Turning Patient Feedback into Quality Care

Quality leaders from EVMS Medical Group reveal how their organization leverages patient feedback and engagement to drive improvements in healthcare delivery. Discover proven strategies, hear real-world success stories, and gain actionable insights to enhance your patient care initiatives.

Medication Affordability and Access

Join RxLink and Feedtrail for an insightful discussion that delves into the pressing issue of medication affordability and access. Learn how healthcare organizations can achieve lower medication costs, increase patient satisfaction, and ultimately improve quality outcomes while boosting pharmacy revenue and reducing administrative burdens.

The Top Patient Experience Challenges: Creating Actionable Change

Feedtrail’s recent repot “Top Patient Experience Challenges of 2023,” analyzed over 2 million patient surveys to understand exactly where and why patients were experiencing challenges. Hear our expert roundtable discuss the findings and highlight opportunity areas to improve patient engagement, experience scores, and quality outcomes.

Innovative (and Easy) Steps to Build Patient Loyalty

Patient loyalty is one of the most important factors driving the success of your practice. Unfortunately, maintaining high levels of patient loyalty in healthcare is no easy feat. Consumers today have high expectations when it comes to service. If it’s not easy, convenient, and personalized, they don’t want it—and the effects may be showing in your patient retention figures. During this webinar we’ll cover four straightforward steps you can take to build and promote your patient loyalty.

Where Are You on the Road to PX Maturity? Level Up With the Change Leaders

The second season of the HDM KLASroom series focused on delighting the healthcare consumer. Watch Feedtrail’s session with Indy HealthNet where they explore the responses to a recent patient experience (PX) maturity survey. Learn new approaches and best practices to level up your engagement while demonstrating impact on board level priorities, like reducing turnover or improving margin, through experience initiatives.

Improve Clinician Morale: Putting Patient Feedback to Work

Hear best practices from Dennis Lamb, Chief Experience Officer at Texas Tech Physicians and Jack Bretcher, Chief Operating Officer at PartnerMD around leveraging positive patient feedback to engage leaders, improve clinician morale, and reduce burnout to reduce burnout, create a culture of recognition, and engage leaders and physicians with patient experience.