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Upcoming Events & Webinars On-Demand

 

Events

Upcoming Events and Conferences:

CPC logo

Aug 24-26 | Atlanta, GA

NACHC’s CHI & EXPO 2024

Join Feedtrail at this premiere gathering of the nation’s Community Health Centers, the largest network of primary care providers in the nation August 24-26, 2024 in Atlanta, GA.

ElevatePX logo

June 21-24 | Greenville, SC

SCPCA Clinical Network Retreat

Join our session “Tune In: A Renewed Commitment to Lead Innovative Change in Patient-Centered Care” and explore how health centers are revolutionizing operations by harnessing patient input as a strategic cornerstone. We can’t wait to see you there.

Webinars On-Demand:

Innovative (and Easy) Steps to Build Patient Loyalty

Surveying for Success: Turning Patient Feedback into Quality Care

Quality leaders from EVMS Medical Group reveal how their organization leverages patient feedback and engagement to drive improvements in healthcare delivery. Discover proven strategies, hear real-world success stories, and gain actionable insights to enhance your patient care initiatives.

Innovative (and Easy) Steps to Build Patient Loyalty

Medication Affordability and Access

Join RxLink and Feedtrail for an insightful discussion that delves into the pressing issue of medication affordability and access. Learn how healthcare organizations can achieve lower medication costs, increase patient satisfaction, and ultimately improve quality outcomes while boosting pharmacy revenue and reducing administrative burdens.

Innovative (and Easy) Steps to Build Patient Loyalty

The Top Patient Experience Challenges: Creating Actionable Change

Feedtrail’s recent repot “Top Patient Experience Challenges of 2023,” analyzed over 2 million patient surveys to understand exactly where and why patients were experiencing challenges. Hear our expert roundtable discuss the findings and highlight opportunity areas to improve patient engagement, experience scores, and quality outcomes.

Innovative (and Easy) Steps to Build Patient Loyalty

Innovative (and Easy) Steps to Build Patient Loyalty

Patient loyalty is one of the most important factors driving the success of your practice. Unfortunately, maintaining high levels of patient loyalty in healthcare is no easy feat. Consumers today have high expectations when it comes to service. If it’s not easy, convenient, and personalized, they don’t want it—and the effects may be showing in your patient retention figures. During this webinar we’ll cover four straightforward steps you can take to build and promote your patient loyalty.

Improving the clinician and care team experience.

Where Are You on the Road to PX Maturity? Level Up With the Change Leaders

The second season of the HDM KLASroom series focused on delighting the healthcare consumer. Watch Feedtrail’s session with Indy HealthNet where they explore the responses to a recent patient experience (PX) maturity survey. Learn new approaches and best practices to level up your engagement while demonstrating impact on board level priorities, like reducing turnover or improving margin, through experience initiatives.

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Improve Clinician Morale: Putting Patient Feedback to Work

Hear best practices from Dennis Lamb, Chief Experience Officer at Texas Tech Physicians and Jack Bretcher, Chief Operating Officer at PartnerMD around leveraging positive patient feedback to engage leaders, improve clinician morale, and reduce burnout to reduce burnout, create a culture of recognition, and engage leaders and physicians with patient experience.

Using Real-Time Surveys to Engage Patients and Families, Create Better Experiences, and Improve Outcomes

Using Real-Time Surveys to Engage Patients and Families, Create Better Experiences, and Improve Outcomes

Partnering with Health Data Management (HDM), we recently recorded a short webinar with customers CHOC and North Memorial Healthcare where we discussed how they’re using Feedtrail to personalize patient and family member outreach, improve clinician morale, and supplement CAHPS with flexible solutions.

Episode 3

Changing How FQHC’s Approach Patient Experience

Hear how three Feedtrail FQHC clients leverage real-time feedback to not only maintain HRSA compliance, but improve patient engagement, focus valuable time and resources, and improve staff morale. 

Episode 3

Customer Centricity in Healthcare Webinar Series, Episode 3

Join Feedtrail and Configo Health as we speak with Elaine Cox, MD, Chief Medical Officer at Riley Children’s Health, about breaking down data silos to deliver seamless patient experiences and the one clarifying question Riley Children’s Health uses to proactively understand patients’ needs.

Episode 2

Customer Centricity in Healthcare Webinar Series, Episode 2

Kirsten Royster, Chief Patient Experience Officer, Novant Health and Dr. Joel Mier, CX consultant and former Netflix marketing executive, discuss how a listening strategy can help you identify unseen experience white spaces that cause anxiety and damage your brand and the steps you need to take to start a patient journey mapping initiative. 

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Customer Centricity in Healthcare Webinar Series, Episode 1

This series features candid conversations with innovators from inside and outside of healthcare, discussing advancements in customer centricity and ways to supercharge loyalty. Learn why it’s time to embrace patients as customers and how to leverage practices from companies like Netflix and Carmax to create consistent, personalized experiences.

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Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
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