Resources to Improve Patient Experience
eBook
The Care Necessities:
A Simple Guide to Elevating Patient Experience
In this eBook, we dive into everything you need to know to establish a buttoned-up, forward-thinking patient experience program — and how to select the right experience management platform to reach your objectives.
Report: Listening, Learning, Improving: 2024 Patient Experience Report
This annual report shares insights from over 2 million patient interactions to provide an authentic, data-driven perspective on the state of patient experience. Discover key patient concerns and proven solutions leading healthcare organizations are implementing.
Report
Report: The Top Patient Experience Challenges of 2023
Top Patient Experience Challenges of 2023 report assesses the year’s 10 most outstanding challenges to excellent patient experience nationwide so providers can learn and make improvements.
Survey Template
The Top 10 Patient Experience Survey Questions to Drive Change
Learn the most critical questions your patient experience surveys should ask and advance patient experience improvement efforts.
Survey Template
Workplace and Patient Experience DEI Questions
Best practice survey templates with diversity, equity, and inclusion questions to ask your workforce and patients.
Survey Template
Missed Appointments
Download our missed appointment survey template for best practice questions and suggestions to help you uncover root causes and recoup revenue.
Ebook
Ebook- Reduce No-Shows and Improve Patient Access
In this ebook we explore four key ways to reduce no-shows and improve patient access including sending proactive communication, automating missed appointment outreach, aligning with patient preferences, and incorporating DEI data.
Ebook – Turning Wait Time into a Positive Patient Experience
Long wait times remain one of the biggest patient frustrations—but what if improving the experience matters more than simply reducing the time? Discover how healthcare organizations are transforming the waiting experience.
Ebook
Positive Patient Kudos: An Untapped Antidote for Clinician Burnout
Improve clinician morale and prevent burnout with modernized processes to share patient kudos.
Webinars on Demand
Connecting the Dots: Linking Patient Experience to Better Outcomes
In this insightful session, our expert panelists from diverse healthcare organizations dive into real-world strategies for linking patient feedback, employee engagement, and quality outcomes. These takeaways can help your organization make lasting improvements that drive patient satisfaction and enhance care quality.
Survey Resource
Leveraging a Net Promoter Score (NPS) in Healthcare
Learn what a NPS is, the benefits of tracking this score, and how to put your score to work for you.
Webinars on Demand
Transforming Patient Experience at Federally Qualified Health Centers
Learn how FQHCs are leveraging real-time feedback to elevate patient experience and engagement. Hear directly from leaders at HealthNet, Missouri Highlands Healthcare, and Valley Professionals Community Health Center as they discuss the results of implementing Feedtrail.
Webinars on Demand
Surveying for Success: Turning Patient Feedback into Quality Care
Quality leaders from EVMS Medical Group reveal how their organization leverages patient feedback and engagement to drive improvements in healthcare delivery. Discover proven strategies, hear real-world success stories, and gain actionable insights to enhance your patient care initiatives.
Webinars on Demand
Unlocking the Power of Digital Surveys
Unlocking the Power of Digital Surveys: A Conversation with Jane Pauley Community Health Center and FQHC Associates. Join Heidi Kauffman from Jane Pauley Community Health Center, Steve Weinman from FQHC Associates, and Christine Serafin from Feedtrail as they discuss the benefits of digital patient surveys to transform patient experiences and business goals.
Webinars on Demand
Improving Patient Experience Through DEI Efforts
Join Relias and Feedtrail to learn how DEI initiatives can transform care quality. Our expert speakers will provide actionable insights and strategies to help healthcare organizations integrate DEI principles into their daily practices, ultimately improving patient experience.
Webinars on Demand
The Top Patient Experience Challenges: Creating Actionable Change
Feedtrail’s recent repot “Top Patient Experience Challenges of 2023,” analyzed over 2 million patient surveys to understand exactly where and why patients were experiencing challenges. Hear our expert roundtable discuss the findings and highlight opportunity areas to improve patient engagement, experience scores, and quality outcomes.
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