WHAT’S NEW
Resources
Curated resources to improve patient and employee experiences
eBook
The Care Necessities:
A Simple Guide to Elevating Patient Experience
In this eBook, we dive into everything you need to know to establish a buttoned-up, forward-thinking patient experience program — and how to select the right experience management platform to reach your objectives.
Report
Report: The Top Healthcare Employee Experience Challenges of 2023
Top Employee Experience Challenges of 2023 report assesses the year’s 10 most outstanding challenges to excellent employee experience nationwide so providers can learn and make improvements.
Report
Report: The Top Patient Experience Challenges of 2023
Top Patient Experience Challenges of 2023 report assesses the year’s 10 most outstanding challenges to excellent patient experience nationwide so providers can learn and make improvements.
Checklist
The Top 10 Patient Experience Survey Questions to Drive Change
Learn the most critical questions your patient experience surveys should ask and advance patient experience improvement efforts.
Survey Template
Workplace and Patient Experience DEI Questions
Best practice survey templates with diversity, equity, and inclusion questions to ask your workforce and patients.
Survey Template
Missed Appointments
Download our missed appointment survey template for best practice questions and suggestions to help you uncover root causes and recoup revenue.
Ebook
Ebook- Reduce No-Shows and Improve Patient Access
In this ebook we explore four key ways to reduce no-shows and improve patient access including sending proactive communication, automating missed appointment outreach, aligning with patient preferences, and incorporating DEI data.
Ebook
Ebook – Patient Experience Priorities – Industry Survey Takeways
See the results and takeaways from our recent industry survey around patient experience priorities in our latest ebook. A cross-section of healthcare organizations shared where they plan to focus and invest this year to improve patient and employee experiences.
White Paper
Positive Patient Kudos: An Untapped Antidote for Clinician Burnout
Improve clinican morale and prevent burnout with modernized processes to share patient kudos.
Infographic
Survey Results
Download the infographic for Feedtrail and HOLLIBLU’ nationwide nurse survey to understand vaccine communication, acceptance, and areas of concern.
Case Study
Finding New Ways to Connect with Patients
Learn how one organization drove revenue and increased engagement amid the COVID-19 pandemic through direct text messaging.
Resource
Leveraging a Net Promoter Score (NPS) in Healthcare
Learn what a NPS is, the benefits of tracking this score, and how to put your score to work for you.
Infographic
The Impact of Employee Satisfaction
Employee turnover in healthcare is a growing problem and can have a significant financial impact on your organization. Get the numbers and understand the value of engaging your employees.
Survey Results
Enhancing Nurse Well-Being: Nationwide Mental Health Nurse Survey
Over 1,300 nurses responded to Feedtrail and HOLLIBLU’s nationwide “pulse” survey, providing actionable insights organizations can to support patient care professionals in the wake of COVID-19 and beyond.
Ebook
PX Evolution
Today 96% of healthcare consumers perceive patient experience as important or very important, but how did we get here and how do we keep improving?
Webinars on Demand
Surveying for Success: Turning Patient Feedback into Quality Care
Quality leaders from EVMS Medical Group reveal how their organization leverages patient feedback and engagement to drive improvements in healthcare delivery. Discover proven strategies, hear real-world success stories, and gain actionable insights to enhance your patient care initiatives.
Case Study
Cedars-Sinai ED Uncovers High Impact Moments
The Cedars-Sinai PX team rotates Feedtrail initiatives in the ED to determine the biggest impacts to experience and quickly implement changes.
Improving Patient Experience Through DEI Efforts
Join Relias and Feedtrail to learn how DEI initiatives can transform care quality. Our expert speakers will provide actionable insights and strategies to help healthcare organizations integrate DEI principles into their daily practices, ultimately improving patient experience.
Webinars on Demand
The Top Patient Experience Challenges: Creating Actionable Change
Feedtrail’s recent repot “Top Patient Experience Challenges of 2023,” analyzed over 2 million patient surveys to understand exactly where and why patients were experiencing challenges. Hear our expert roundtable discuss the findings and highlight opportunity areas to improve patient engagement, experience scores, and quality outcomes.
Connecting the Dots: Linking Patient Experience to Better Outcomes
In this insightful session, our expert panelists from diverse healthcare organizations dive into real-world strategies for linking patient feedback, employee engagement, and quality outcomes. These takeaways can help your organization make lasting improvements that drive patient satisfaction and enhance care quality.
Unlocking the Power of Digital Surveys
Unlocking the Power of Digital Surveys: A Conversation with Jane Pauley Community Health Center and FQHC Associates. Join Heidi Kauffman from Jane Pauley Community Health Center, Steve Weinman from FQHC Associates, and Christine Serafin from Feedtrail as they discuss the benefits of digital patient surveys to transform patient experiences and business goals.
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