WHAT’S NEW
Resources
Content to help you improve the human experience.
Resource
Leveraging a Net Promoter Score (NPS) in Healthcare
Learn what a NPS is, the benefits of tracking this score, and how to put your score to work for you.
Videos
Patient Journey Innovations: Pre-Visit
Case Study
Cedars-Sinai ED Uncovers High Impact Moments
The Cedars-Sinai PX team rotates Feedtrail initiatives in the ED to determine the biggest impacts to experience and quickly implement changes.
Ebook
PX Evolution
Today 96% of healthcare consumers perceive patient experience as important or very important, but how did we get here and how do we keep improving?
Videos
Manage patient expectations
Playbook
Vaccine Distribution XM Playbook
Learn how innovative healthcare organizations are tackling five key areas of vaccine distribution as they share successes and best practices for engaging patients and building trust.
Deliver exceptional patient experiences
Infographic
Survey Results
Download the infographic for Feedtrail and HOLLIBLU’ nationwide nurse survey to understand vaccine communication, acceptance, and areas of concern.
Listening Differently: Rethinking the How, When, and Why
Videos
Humanizing healthcare
Infographic
The Impact of Employee Satisfaction
Employee turnover in healthcare is a growing problem and can have a significant financial impact on your organization. Get the numbers and understand the value of engaging your employees.
Happy employees + Happy Patients = Better Outcomes
Case Study
Finding New Ways to Connect with Patients
Learn how one organization drove revenue and increased engagement amid the COVID-19 pandemic through direct text messaging.
Videos
Build Loyalty and Retention
Enhancing Nurse Well-Being: Nationwide Mental Health Nurse Survey
Over 1,300 nurses responded to Feedtrail and HOLLIBLU’s nationwide “pulse” survey, providing actionable insights organizations can to support patient care professionals in the wake of COVID-19 and beyond.
Videos
Mind Blowing Patient Satisfaction Stats
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