WHAT’S NEW

Resources

Content to help you improve the human experience.

Report

Report: The Top Patient Experience Challenges of 2023

Top Patient Experience Challenges of 2023 report assesses the year’s 10 most outstanding challenges to excellent patient experience nationwide so providers can learn and make improvements.

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Ebook

Ebook- Reduce No-Shows and Improve Patient Access

In this ebook we explore four key ways to reduce no-shows and improve patient access including sending proactive communication, automating missed appointment outreach, aligning with patient preferences, and incorporating DEI data.

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Video

How to Drive Loyalty and Revenue With Patient and Employee Engagement

Discover innovative ways Feedtrail clients are going beyond traditional surveys to enhance business growth, care quality, and employee engagement in this short video.

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White Paper

Positive Patient Kudos: An Untapped Antidote for Clinician Burnout

Improve clinican morale and prevent burnout with modernized processes to share patient kudos.

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Resource

Leveraging a Net Promoter Score (NPS) in Healthcare

Learn what a NPS is, the benefits of tracking this score, and how to put your score to work for you.

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Videos

Feedtrail - Healthcare Experience ManagementPatient Journey Innovations: Pre-Visit

 

Ebook

PX Evolution

Today 96% of healthcare consumers perceive patient experience as important or very important, but how did we get here and how do we keep improving?

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Survey Template

Workplace and Patient Experience DEI Questions

Best practice survey templates with diversity, equity, and inclusion questions to ask your workforce and patients.

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Videos

Feedtrail - Healthcare Experience ManagementDeliver exceptional patient experiences

 

Ebook

Ebook – Ways to engage patients throughout their journey

Innovative organizations go beyond post-discharge surveys to engage patients throughout their journey. Download the ebook for ways to establish a direct dialogue with patients and ensure seamless, personalized experiences.

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Feedtrail - Healthcare Experience ManagementThe Beryl Institute: PX Learning Bite Video – Patient Experience Lessons from 100+ Days as a NICU Dad

 

Infographic

Survey Results

Download the infographic for Feedtrail and HOLLIBLU’ nationwide nurse survey to understand vaccine communication, acceptance, and areas of concern.

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Videos

Feedtrail - Healthcare Experience ManagementListening Differently: Rethinking the How, When, and Why

 

Videos

Feedtrail - Healthcare Experience ManagementHumanizing healthcare

 

Infographic

The Impact of Employee Satisfaction

Employee turnover in healthcare is a growing problem and can have a significant financial impact on your organization. Get the numbers and understand the value of engaging your employees.

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Videos

Feedtrail - Healthcare Experience ManagementManage patient expectations

 

Survey Template

Missed Appointments

Download our missed appointment survey template for best practice questions and suggestions to help you uncover root causes and recoup revenue.

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Ebook

Ebook – Patient Experience Priorities – Industry Survey Takeways

See the results and takeaways from our recent industry survey around patient experience priorities in our latest ebook. A cross-section of healthcare organizations shared where they plan to focus and invest this year to improve patient and employee experiences.

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Videos

Feedtrail - Healthcare Experience ManagementHappy employees + Happy Patients = Better Outcomes

 

Case Study

Finding New Ways to Connect with Patients

Learn how one organization drove revenue and increased engagement amid the COVID-19 pandemic through direct text messaging.

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Videos

Feedtrail - Healthcare Experience ManagementBuild Loyalty and Retention

 

Survey Results

Enhancing Nurse Well-Being: Nationwide Mental Health Nurse Survey

Over 1,300 nurses responded to Feedtrail and HOLLIBLU’s nationwide “pulse” survey, providing actionable insights organizations can to support patient care professionals in the wake of COVID-19 and beyond.

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Videos

Feedtrail - Healthcare Experience ManagementMind Blowing Patient Satisfaction Stats

 

Case Study

Cedars-Sinai ED Uncovers High Impact Moments

The Cedars-Sinai PX team rotates Feedtrail initiatives in the ED to determine the biggest impacts to experience and quickly implement changes.

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Playbook

Vaccine Distribution XM Playbook

Learn how innovative healthcare organizations are tackling five key areas of vaccine distribution as they share successes and best practices for engaging patients and building trust.

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Feedtrail - Healthcare Experience Management
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