WHAT’S NEW
Resources
Content to help you improve the human experience.
Ebook
PX Evolution
Today 96% of healthcare consumers perceive patient experience as important or very important, but how did we get here and how do we keep improving?
Videos
Manage patient expectations
Playbook
Vaccine Distribution XM Playbook
Learn how innovative healthcare organizations are tackling five key areas of vaccine distribution as they share successes and best practices for engaging patients and building trust.
Videos
Humanizing healthcare
Case Study
Finding New Ways to Connect with Patients
Learn how one organization drove revenue and increased engagement amid the COVID-19 pandemic through direct text messaging.
Deliver exceptional patient experiences
Infographic
Survey Results
Download the infographic for Feedtrail and HOLLIBLU’ nationwide nurse survey to understand vaccine communication, acceptance, and areas of concern.
Listening Differently: Rethinking the How, When, and Why
Infographic
The Impact of Employee Satisfaction
Employee turnover in healthcare is a growing problem and can have a significant financial impact on your organization. Get the numbers and understand the value of engaging your employees.
Happy employees + Happy Patients = Better Outcomes
Videos
Build Loyalty and Retention
Enhancing Nurse Well-Being: Nationwide Mental Health Nurse Survey
Over 1,300 nurses responded to Feedtrail and HOLLIBLU’s nationwide “pulse” survey, providing actionable insights organizations can to support patient care professionals in the wake of COVID-19 and beyond.
Videos
Mind Blowing Patient Satisfaction Stats
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