Report: The Top Patient Experience Challenges of 2023
Top Patient Experience Challenges of 2023 report assesses the year’s 10 most outstanding challenges to excellent patient experience nationwide so providers can learn and make improvements.
Ebook- Reduce No-Shows and Improve Patient Access
In this ebook we explore four key ways to reduce no-shows and improve patient access including sending proactive communication, automating missed appointment outreach, aligning with patient preferences, and incorporating DEI data.
How to Drive Loyalty and Revenue With Patient and Employee Engagement
Discover innovative ways Feedtrail clients are going beyond traditional surveys to enhance business growth, care quality, and employee engagement in this short video.
Positive Patient Kudos: An Untapped Antidote for Clinician Burnout
Improve clinican morale and prevent burnout with modernized processes to share patient kudos.
Leveraging a Net Promoter Score (NPS) in Healthcare
Learn what a NPS is, the benefits of tracking this score, and how to put your score to work for you.
Today 96% of healthcare consumers perceive patient experience as important or very important, but how did we get here and how do we keep improving?
Workplace and Patient Experience DEI Questions
Best practice survey templates with diversity, equity, and inclusion questions to ask your workforce and patients.
Ebook – Ways to engage patients throughout their journey
Innovative organizations go beyond post-discharge surveys to engage patients throughout their journey. Download the ebook for ways to establish a direct dialogue with patients and ensure seamless, personalized experiences.
Download the infographic for Feedtrail and HOLLIBLU’ nationwide nurse survey to understand vaccine communication, acceptance, and areas of concern.
The Impact of Employee Satisfaction
Employee turnover in healthcare is a growing problem and can have a significant financial impact on your organization. Get the numbers and understand the value of engaging your employees.
Download our missed appointment survey template for best practice questions and suggestions to help you uncover root causes and recoup revenue.
Ebook – Patient Experience Priorities – Industry Survey Takeways
See the results and takeaways from our recent industry survey around patient experience priorities in our latest ebook. A cross-section of healthcare organizations shared where they plan to focus and invest this year to improve patient and employee experiences.
Finding New Ways to Connect with Patients
Learn how one organization drove revenue and increased engagement amid the COVID-19 pandemic through direct text messaging.
Enhancing Nurse Well-Being: Nationwide Mental Health Nurse Survey
Over 1,300 nurses responded to Feedtrail and HOLLIBLU’s nationwide “pulse” survey, providing actionable insights organizations can to support patient care professionals in the wake of COVID-19 and beyond.
Cedars-Sinai ED Uncovers High Impact Moments
The Cedars-Sinai PX team rotates Feedtrail initiatives in the ED to determine the biggest impacts to experience and quickly implement changes.
Vaccine Distribution XM Playbook
Learn how innovative healthcare organizations are tackling five key areas of vaccine distribution as they share successes and best practices for engaging patients and building trust.
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