GO BEYOND HCAHPS

Don’t just survey your patients.

 

Engage them before,

during, and after.

Engagement beyond post discharge surveys

We understand that PX goes far beyond the time spent within your walls or face to face with a provider. Tailored, personalized engagement across the patient journey is key.

Pre

Set expectations

  • COVID symptom tracker
  • Pre-surgery check in
  • Virtual check in
  • Mass marketing notifications
  • Telehealth login
  • Appointment outreach

During

Manage expectations

  • Welcome message
  • Wait experience feedback
  • First impression survey
  • Provider-specific survey
  • Transition of care
  • Pre-discharge feedback

Post

Exceed expectations

  • Comprehensive post experience survey
  • Post appointment “reminders” or follow up
  • Next Steps message
  • Thank you message
  • Patient reported outcomes
  • Social determinants of health
  • Reputation management

Personalized patient engagement

Engage your patients in real-time dialogue and quickly adjust to meet new and existing challenges.

Listen with focus

Act decisively

Learn from real-time data

Stay agile and flexible

Continuously improve

No technical limitations

Listen with focus


Patients, like all consumers, want to feel heard. And the COVID pandemic has heightened patient sensitivity and uncertainty. There’s never been a better time to let patients know you want to hear from them and value their feedback. Feedtrail helps you learn what patients like and don’t like, what makes them loyal, and what makes them leave.

 

LEARN FROM REAL-TIME DATA


When you ask your people the right question at the right time in their journey, you will learn unexpected things, in real time. Rich data populates your Feedtrail dashboard the moment patients respond. No more waiting for weeks to learn about issues.

 

CONTINUOUSLY IMPROVE


An intuitive platform, fully integrated with your EHR, means you don’t need a background in IT to access insights. Easily visualize and export data and monitor specific initiatives 24/7 to continually improve at the individual, department, and location level.

 

ACT DECISIVELY


With immediate, targeted data your teams can address service issues and make process adjustments on the fly. Small changes can have a big impact your patient churn, NPS ratings, and organizational culture.

 

STAY AGILE AND FLEXIBLE


Every patient has a unique journey, so why ask them all the same questions? With Feedtrail, you can tailor specific questions to segments, regions, departments, and more. Then adjust those surveys as your initiatives and learnings evolve.

 

NO TECHNICAL LIMITATIONS


Unlike rigid tools that require your IT team for small adjustments, Feedtrail’s intuitive platform lets your team take the lead to add initiatives, make changes to question sets, and mange users. Your experience management platform should be a good experience for you too!

 

Understanding acceptance levels, Whitman-Walker moved over 60% of their patients to telehealth, allowing them to safely serve their community during the pandemic.

 

HOW IT WORKS →

Leadership for each of New Hanover’s service areas can review their specific data, which arrives seconds after a patient submits their feedback for immediate service recovery.

 

READ THE STORY →

 

Cedars-Sinai ED learned the most effective way to boost satisfaction scores wasn’t to shorten a patient’s wait. It was to make their wait more pleasant.

 

READ THE STORY →

 

With Feedtrail, Gracepoint successfully resolved roughly 75% of 1,000+ service recovery opportunities within 48 hours, overall recovering 98.5% of all opportunities.

 

SEE THE IMPROVEMENT →

 

Each of Maury Regional’s 12 unique care settings and 100+ departments have their own surveys, producing 60,000+ unique and patient-specific insights in one quarter alone.

 

HOW IT WORKS →

 

Aveanna, a decentralized network of 200+ branches spanning 25 states, has retained more patients and employees thanks to Feedtrail’s service recovery and staff highlights.

 

SEE THE RESULTS →

 

Book a demo

Learn how the Feedtrail platform can adapt to your every need

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Raleigh, NC 27603

West Coast
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West Hollywood, CA 90048

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