GO BEYOND HCAHPS

Don’t just survey your patients.

 

Engage them before,

during, and after.

Engagement beyond post discharge surveys

We understand that PX goes far beyond the time spent within your walls or face to face with a provider. Tailored, personalized engagement across the patient journey is key.

Feedtrail - Healthcare Experience Management

Pre

Set expectations

  • COVID symptom tracker
  • Pre-surgery check in
  • Virtual check in
  • Mass marketing notifications
  • Telehealth login
  • Appointment outreach
Feedtrail - Healthcare Experience Management

During

Manage expectations

  • Welcome message
  • Wait experience feedback
  • First impression survey
  • Provider-specific survey
  • Transition of care
  • Pre-discharge feedback
Feedtrail - Healthcare Experience Management

Post

Exceed expectations

  • Comprehensive post experience survey
  • Post appointment “reminders” or follow up
  • Next Steps message
  • Thank you message
  • Patient reported outcomes
  • Social determinants of health
  • Reputation management

Personalized patient engagement

Engage your patients in real-time dialogue and quickly adjust to meet new and existing challenges.

Feedtrail - Healthcare Experience Management

Listen with focus

Feedtrail - Healthcare Experience Management

Act decisively

Feedtrail - Healthcare Experience Management

Learn from real-time data

Feedtrail - Healthcare Experience Management

Stay agile and flexible

Feedtrail - Healthcare Experience Management

Continuously improve

Feedtrail - Healthcare Experience Management

No technical limitations

Listen with focus


Patients, like all consumers, want to feel heard. And the COVID pandemic has heightened patient sensitivity and uncertainty. There’s never been a better time to let patients know you want to hear from them and value their feedback. Feedtrail helps you learn what patients like and don’t like, what makes them loyal, and what makes them leave.

 

LEARN FROM REAL-TIME DATA


When you ask your people the right question at the right time in their journey, you will learn unexpected things, in real time. Rich data populates your Feedtrail dashboard the moment patients respond. No more waiting for weeks to learn about issues.

 

CONTINUOUSLY IMPROVE


An intuitive platform, fully integrated with your EHR, means you don’t need a background in IT to access insights. Easily visualize and export data and monitor specific initiatives 24/7 to continually improve at the individual, department, and location level.

 

ACT DECISIVELY


With immediate, targeted data your teams can address service issues and make process adjustments on the fly. Small changes can have a big impact your patient churn, NPS ratings, and organizational culture.

 

STAY AGILE AND FLEXIBLE


Every patient has a unique journey, so why ask them all the same questions? With Feedtrail, you can tailor specific questions to segments, regions, departments, and more. Then adjust those surveys as your initiatives and learnings evolve.

 

NO TECHNICAL LIMITATIONS


Unlike rigid tools that require your IT team for small adjustments, Feedtrail’s intuitive platform lets your team take the lead to add initiatives, make changes to question sets, and mange users. Your experience management platform should be a good experience for you too!

 

Feedtrail - Healthcare Experience Management

Understanding acceptance levels, Whitman-Walker moved over 60% of their patients to telehealth, allowing them to safely serve their community during the pandemic.

 

HOW IT WORKS →

Feedtrail - Healthcare Experience Management

Leadership for each of New Hanover’s service areas can review their specific data, which arrives seconds after a patient submits their feedback for immediate service recovery.

 

READ THE STORY →

 

Feedtrail - Healthcare Experience Management

Cedars-Sinai ED learned the most effective way to boost satisfaction scores wasn’t to shorten a patient’s wait. It was to make their wait more pleasant.

 

READ THE STORY →

 

Feedtrail - Healthcare Experience Management

With Feedtrail, Gracepoint successfully resolved roughly 75% of 1,000+ service recovery opportunities within 48 hours, overall recovering 98.5% of all opportunities.

 

SEE THE IMPROVEMENT →

 

Feedtrail - Healthcare Experience Management

Novant Health’s 14 unique care settings and 380+ modalities using Feedtrail receive their own tailored surveys, producing unique, patient-specific insights distinct to each area of care, delivered into Novant Health’s existing systems.

 

SEE THE IMPROVEMENT →

Feedtrail - Healthcare Experience Management

Aveanna, a decentralized network of 200+ branches spanning 25 states, has retained more patients and employees thanks to Feedtrail’s service recovery and staff highlights.

 

SEE THE RESULTS →

 

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Book a demo

Learn how the Feedtrail platform can adapt to your every need

East Coast
5540 Centerview Drive
Suite 411
Raleigh, NC 27606

West Coast
8601 Beverly Boulevard
West Hollywood, CA 90048

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

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