Customer Success

 Novant Health Stays Agile and Flexible

 

Novant Health’s 14 unique care settings and 380+ modalities using Feedtrail receive their own tailored surveys, producing unique, patient-specific insights distinct to each area of care, delivered into Novant Health’s existing systems.

“A patient listening strategy that is informative and provides insights to improve care is very important to Novant Health. With Feedtrail, we are able to tailor surveys to our different patient care settings, allowing us to get an enterprise view of experience and drill into specific areas as needed to improve our patient interactions across the continuum of care.”

Kirsten Royster, Chief Patient Experience Officer

Overview

Challenge

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals that delivers a seamless and convenient healthcare experience to their communities. They wanted to identify innovative methods to ask different questions to patients by unique care setting, integrate the data into their existing systems, and use data insights to inform their patient journey initiatives

Actions

Novant Health implemented Feedtrail across hundreds of locations and tailored their feedback survey questions to each area, from imaging centers and occupational medicine to urgent care and behavioral health.  Most recently, they implemented a unique survey to their COVID vaccine centers. 

Results

Novant Health is asking targeted questions to each patient about their specific experience in a way that is easy for the patient. Applied across 380+ modalities in 14 distinct care settings, Feedtrail’s agile tool delivers unique, patient-specific insights right into Novant Health’s existing data visualization systems. Leadership is able to quickly identify and address specific issues, leading to improvements in many areas.

Feedtrail implemented at Novant Health

Novant Health is an integrated network of physician clinics, outpatient facilities and hospitals that delivers a seamless and convenient healthcare experience to communities in Virginia, North and South Carolina, and Georgia. The Novant Health network consists of more than 1,600 physicians and over 29,000 employees that provide care at nearly 700 locations, including 15 hospitals and hundreds of outpatient facilities and physician clinics.

Care Setting
IDN

Region
VA, NC, SC, GA

Book a demo

Learn how the Feedtrail platform can adapt to your every need

East Coast
715 W Johnson St. Suite 200
Raleigh, NC 27603

West Coast
8601 Beverly Boulevard
West Hollywood, CA 90048

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

©2021 Feedtrail, Inc. | Privacy Policy