Best Practices

Best practices

Expert Interview Series, Episode 21: Paul Carrington, Director of Quality, Pratt Regional Medical Center

Reading Time: 15 minutes Expert Interview Series, Episode 21: Paul Carrington, Director of Quality, Pratt Regional Medical Center Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. Today we’re really excited to get a chance to talk to …

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15 Stats for Loyalty, Retention, and Satisfaction

Reading Time: 5 minutes A Closer Look at Customer Experience: 15 Stunning Stats Regarding Loyalty, Retention and Satisfaction The rise of consumerism has put a great deal of pressure on Healthcare organizations across the country to improve their patient experience. Let us take a closer look at how businesses in general go about prioritizing customer experience to succeed in …

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Expert Interview Series, Episode 17: Cheryl Kilbourne, Director of Inpatient Nursing, Wakemed Health and Hospitals

Reading Time: 12 minutes Expert Interview Series, Episode 17: Cheryl Kilbourne, Director of Inpatient Nursing, Wakemed Health and Hospitals Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. Today I’m very excited to talk to Cheryl Kilbourne, the …

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5 Practices that Improve Patient Satisfaction and Practice Performance Scores

Reading Time: 5 minutes Improve Patient Satisfaction & Practice Performance Scores To retain your patients, you must increase satisfaction and practice performance scores. Follow these tips to increase customer loyalty. By Gert Volmer Physician reimbursement continues to be impacted by patient satisfaction scores. At one time, only hospitals needed to concern themselves with these scores; now, however, the effect …

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Improve Patient Experience Data Collection with These 5 Steps

Reading Time: 3 minutes Improve Patient Experience Data Collection with These 5 Steps When you are looking to improve the collection of patient experience data, make sure you are doing the right things. Follow our 5 tips for immediate success. By Gert Volmer Collecting patient experience data includes gathering as much information in real time as you can. It …

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HCAHPS Score Not as Valuable as Patient Experience

Reading Time: 3 minutes HCAHPS Scores Aren’t Valuable as Patient Experience Indicators Focusing solely on HCAHPS scores to measure success is insufficient By Gert Volmer Sharon Quinlan was inspired to improve patient satisfaction when she herself suffered a challenging healthcare experience. Both of her parents suffered chronic illnesses when Sharon was in her 30s, and ultimately passed away, but …

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5 key drivers that will help improve your patient experience

Reading Time: 3 minutes 5 key drivers that will help improve your patient experience In our recent Expert Interview Series our CEO, Paul Jaglowski, sat down with individuals in leadership positions across a variety of healthcare settings to discuss the state of understanding the patient experience. In our conversations, we noticed that five central themes repeatedly stood out, regardless of the …

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