Newly-released HOLLIBLU and Feedtrail COVID-19 Nurse Survey has finger on the pulse of nursing professionals nationwide, as featured in NBC Nightly News with Stephanie Gosk

Newly-released HOLLIBLU and Feedtrail COVID-19 Nurse Survey has finger on the pulse of nursing professionals nationwide, as featured in NBC Nightly News with Stephanie Gosk

ShareReading Time: 2 minutesResults from a nationwide survey of 1,200 nurses from more than 400 hospitals gives voice to the physical, mental and emotional toll of coronavirus pandemic. Preliminary analysis of the data underscores the healthcare industry’s lack of...
When the Customer is not Always Right Part II

When the Customer is not Always Right Part II

ShareReading Time: 2 minutesLast week we discussed the patient experience problem facing healthcare. Leadership and individual providers have significantly differing views of the importance of patient experience. Understanding when the customer is right, when there’s...