Patient Journey Innovations: Postby Andy Roth 25th AugustPatient Journey Innovations Post: Exceed expectations and foster loyalty Your patient has completed their visit and can reflect on their entire experience. What better time to ask them about it? Fill in the...
Exceed expectations by understanding the white spaces in patient journeysby Paul Jaglowski 11th August I recently had a discussion with Kirsten Royster, Chief Patient Experience Officer at Novant Health and customer centricity consultant Dr. Joel Mier, Lecturer of...
Patient Journey Innovations: Duringby Andy Roth 8th JulyPatient Journey Innovations During: Manage expectations and learn in-the-moment Every healthcare organization sends its patients post-discharge satisfaction surveys, but if you are not intentionally engaging...
Laying the Groundwork for Customer Centricity in Healthcare by Paul Jaglowski 21st June I recently had the opportunity to sit down with two experts in the world of customer centricity, Alan Dubovsky, Chief Patient Experience Officer at Cedars-Sinai, and Dr. Joel...
Feedtrail Announces New Webinar Series Focused on Customer Centricity in Healthcareby Ashley Worrall 8th June New Webinar Series Focused on Customer Centricity in Healthcare RALEIGH, NC (June 8, 2021) -- Feedtrail, a leading healthcare experience management...
Patient Journey Innovations: Pre-visitby Andy Roth 31st MayPatient Journey Innovations Pre-Visit: Set expectations A patient’s journey with your organization begins long before they see a doctor or even check-in for their appointment. This represents an opportunity...
Energizing Employees on the Frontlines of Vaccine Distributionby Ashley Worrall 6th April The saying goes “You cannot pour from an empty cup.” Healthcare workers have spent the last year going above and beyond to manage the pandemic and support their communities....
Effective Vaccine Communication: Transparent & Personalized by Ashley Worrall 22nd March Between the news, social media, clickbait articles, and word of mouth there is a lot of COVID-19 information floating around- some factual and some not. The general public is...
Vaccine Distribution: Survey Best Practicesby Ashley Worrall 15th March Vaccine distribution has many moving parts and processes are constantly changing as supply and eligibility shift. As organizations work to get vaccine centers running like well-oiled machines,...
5 Key Drivers That Will Improve Your Patient Experience: Best practices from healthcare execs by Ashley Worrall 4th FebruaryPatient care is always top of mind for healthcare workers, but National Patient Recognition Week is the perfect time to pause and reflect on the...