Best Practices

Reading Time: 3 minutes By Gert Volmer In our recent Expert Interview Series our CEO, Paul Jaglowski, sat down with individuals in leadership positions across a variety of healthcare settings to discuss the state of understanding the patient experience. In our conversations, we noticed that five central themes repeatedly stood out, regardless of the care setting being discussed. We hope these …

5 key drivers that will help improve your patient experience Read More »

Reading Time: 3 minutes By Andy Roth Part 4 In the past few years, patient engagement has come more and more into the spotlight as hospitals and other healthcare organizations look to improve their patient retention, their CAHPS scores, and their online reputations. It’s true that patient engagement is a vital piece of any organization’s growth strategy. Before throwing …

Focusing on and improving the right aspects of patient engagement: Part 4 Read More »

Reading Time: 3 minutes By Andy Roth Part 3 In the past few years, patient engagement has come more and more into the spotlight as hospitals and other healthcare organizations look to improve their patient retention, their CAHPS scores, and their online reputations. It’s true that patient engagement is a vital piece of any organization’s growth strategy. Before throwing …

Focusing on and improving the right aspects of patient engagement: Part 3 Read More »

Reading Time: 3 minutes By Andy Roth Part 2 In the past few years, patient engagement has come more and more into the spotlight as hospitals and other healthcare organizations look to improve their patient retention, their CAHPS scores, and their online reputations. It’s true that patient engagement is a vital piece of any organization’s growth strategy. Before throwing …

Focusing on and improving the right aspects of patient engagement: Part 2 Read More »

Reading Time: 3 minutes By Andy Roth Part 1 In the past few years, patient engagement has come more and more into the spotlight as hospitals and other healthcare organizations look to improve their patient retention, their CAHPS scores, and their online reputations. It’s true that patient engagement is a vital piece of any organization’s growth strategy. Before throwing …

Focusing on and improving the right aspects of patient engagement: Part 1 Read More »