by Ashley Worrall June 26thIn this blog: The importance of patient experience to the bottom line Understanding how a Net Promoter Score is measured Five ways to grow your Net Promoter Score Patient Experience Impacts Loyalty and the Bottom Line...
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How to Use Patient Feedback to Drive Quality Goals in Healthcare
by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist June 24th There is a well-established link between improved patient experience and the overall quality of healthcare services. When patients have positive interactions with...
Patient Feedback That Organizations Should Gather During a Visit
by Ashley Worrall February 13thEvery healthcare organization sends its patients post-discharge satisfaction surveys, but those efforts capture an incomplete and potentially inaccurate picture of how patients view your organization and care delivery. The...
Promoting Healthcare Equity with the Next Generation of Patient Experience Surveys
by Paul Jaglowski Chief Strategy Officer February 5th Those of us in the healthcare space strive to fine-tune our processes and operations in the pursuit of better outcomes, constantly looking for ways to improve the safety and quality of care....
Improving Wait Times in the Age of the Baby Boomer Boom
by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist January 22nd In the ever-evolving landscape of healthcare, a significant challenge emerges as the Baby Boomer generation places unprecedented demands on the system. As this...
4 Resolutions for Healthcare Quality Managers in 2024
by Ryan Phillips, Customer Success January 10th As we step into a new year, healthcare quality managers find themselves at the forefront of transforming patient experience. In the dynamic healthcare landscape, staying ahead requires a strategic...
Feedback Fanatic: Leslie Nestor Amplifies Patient Voices at EVMS
by Ashley Worrall January 5thOur Feedback Fanatic award recognizes experience champions that are striving to innovate and improve patient and employee experiences, transform culture, and use feedback for positive change. Leslie Nestor, Assistant EVMS...
Tuning Up Your Patient Survey Offerings: PX’s Digital Evolution
Tuning Up Your Patient Survey Offerings: PX’s Digital Evolution by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist December 13th Decades. That’s how long healthcare organizations have been surveying patients to understand their experiences...
Powering Profitability & Patient Retention for Physician Practices
Powering Profitability & Patient Retention for Physician Practices by Ryan Phillips, Customer Success December 8th As frontline providers of primary and specialty care, physician practices are often the first point of contact for individuals seeking...
3 Essential Themes from The Beryl Institute’s Fall 2023 PX Pulse Report
by Ryan Phillips, Customer Success November 29th It’s undeniable: Providing a positive patient experience (PX) is critical in healthcare – yet all 50 states in the U.S. experienced significant PX declines over the past two years, according to...