Improving Wait Times in the Age of the Baby Boomer Boom


Paul Jaglowski
Patient Experience Strategist
January 22nd

In the ever-evolving landscape of healthcare, a significant challenge emerges as the Baby Boomer generation places unprecedented demands on the system. As this demographic ages, people born from 1946 to 1964, healthcare practices face what feels like, an impossible challenge of increased patient needs and the imperative to reduce wait times for all. From routine check-ups to complex medical conditions or procedures, the demand for healthcare services has never been higher. Addressing this dilemma requires a strategic and innovative approach that encompasses various aspects of healthcare delivery.

Wait times to see specialists have long been a concern in healthcare, with implications for patient satisfaction, outcomes, and overall healthcare system efficiency. Prolonged wait times can lead to delayed treatments, exacerbation of health conditions, and patient dissatisfaction.

Now more than ever we need to implement data analytic tools to track and optimize the referral process. We need a tool that can:

  • Analyze patient flow
  • Identify gaps and bottlenecks
  • Use predictive modeling

Analyzing the patient flow is crucial for a better understanding of the patterns of patient movement.  From referral to scheduling, attending appointments through follow-ups, identifying patterns in patient movement can facilitate strategic process improvement by reviewing non-value-added processes and removing unnecessary resource waste. Analyzing each step in the journey can reveal obstacles faced by patients or staff, with results leading to targeted workflow redesign, development of targeted referral protocols, adoption of new technologies, or allocation adjustments. 

It is key to not only review historical data such as past referrals, and average wait times (both in-office and from the time to see a specialist), but also look at current and projected population profiles and public health trends. Applying predictive modeling can provide a forward-looking lens into the evolving landscape of healthcare demands and enable not merely reactive but a proactive approach to adapt to the dynamic nature of healthcare demands. 

Implementing efficient channels of communication can reduce wait times to see a specialist. We can impact wait times through:

  • Early Appointment Notifications for Routine and Preventative Screening
  • Personalized Reminders
  • User-Friendly Scheduling Apps

Implementing automated messaging systems to proactively reach out to patients when it’s time for their regular check-ups or preventative screenings can provide ample time for scheduling, as well as minimize the rush for urgent slots.  Including strategic personalized reminders to remind patients of upcoming appointments can foster a sense of patient engagement, but also significantly contributes to the overall optimization of healthcare services by reducing no-shows and streamlining the overall appointment process.  Complementing these strategies with user-friendly scheduling applications, allows patients to book appointments at their convenience. These apps can provide real-time availability information, enabling patients to select suitable time slots without the need for extensive interactions with staff.

This is just one piece of successfully navigating the challenge of reducing wait times in healthcare.  Addressing the increased needs of the Baby Boomer generation requires a comprehensive and collaborative approach. By leveraging technology, optimizing workflows, and tailoring services to the unique needs of older adults, healthcare providers can strive to enhance the patient’s experience, improve outcomes, and create a more resilient and responsive healthcare industry.


Ebook – Engaging Your Patients: Pre, During, and Post Encounter


About Nikki Angeli MHA, BSN, RN, CPHQ, CPXP, Patient Experience Strategist: Nikki is a seasoned ICU nurse turned dynamic healthcare consultant, with over a decade of diverse experience across various patient care settings, fostering a profound understanding of healthcare intricacies. Holding national certifications in Patient Experience and Healthcare Quality, their commitment remains steadfast in upholding the highest standards of care. As a dedicated lifelong learner, her passion for continuous improvement and innovative approaches aligns seamlessly with a focus on streamlining healthcare processes for optimal efficiency. Bridging the realms of expertise and innovation, her mission is to contribute significantly to the healthcare landscape, ensuring unparalleled patient care.