Published: September 12th“Why don’t they listen?” “I wish they’d just ask.” “What am I supposed to do now?” These are the voices of patients and healthcare workers feeling confused, frustrated, invalidated, and unheard. Today, it’s common to hear...
by Mallory Magelli McKeown, Customer Success September 10thIn the ever-evolving world of healthcare, the patient experience has emerged as a key indicator of quality care. From improving patient satisfaction to fostering trust, a focus on...
by Mallory Magelli McKeown, Customer Success August 23rdIn today's competitive healthcare landscape, understanding and improving the patient experience is more critical than ever. Patient experience surveys such as a hospital patient satisfaction survey...
by Ashley Worrall August 23rdCreating a patient satisfaction survey that captures meaningful feedback is essential for any healthcare provider looking to improve their services. By asking the right patient satisfaction survey questions, you can gain...
By Ryan Phillips, Customer Success August 15thWhen it comes to understanding your customer base, one of the most critical questions you can ask is, "Which of our patients are we making the happiest and the least happy?" At Feedtrail, we're dedicated to...
A conversation with healthcare experience expert Deb Woods Published August 8thThe Future of Patient Experience is Personal A conversation with healthcare experience expert Deb Woods Feedtrail is re-engineering patient experience, and healthcare...
by Christine Serafin, Customer Success August 5th Discover how to improve the patient experience with 10 proven strategies from providers just like you. OVERVIEW: Knowing how to improve patient experience is essential to thrive in tomorrow’s...
By Ryan Phillips, Customer Success July 23rdIn the ever-evolving world of healthcare, technology plays a pivotal role in enhancing patient experience and outcomes. Among these advancements, AI in patient experience stands out as a game-changer. As a...
by Mallory Magelli McKeown, Customer Success July 22nd EVMS Medical Group’s Quality Office believes that patient experience strongly correlates to clinical outcomes. They use data from Feedtrail surveys and campaigns to drive their quality...
by Mallory Magelli McKeown, Customer Success July 2ndHealthcare inequities persist across the United States, affecting racial and ethnic minorities disproportionately. Despite legislative efforts and growing awareness of healthcare disparities, these...