by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist May 9th Empathy is a game-changer in healthcare. It can significantly boost patient satisfaction and outcomes while fostering trust. Here's three key ways to ramp up...
Blog
The Private Equity Guide to Net Promoter Scores (NPS) in Healthcare
by Ashley Worrall May 8thIn this article: The Economic Impact of Patient Experience Deciphering NPS: A Fundamental Metric for Healthcare Excellence Why Private Equity Firms Look at NPS Five Ways to Grow Your NPS Embracing NPS: A Catalyst for Healthcare...
Navigating the Shift to Value-Based Care: Investing in the Patient Experience
by Kwasi Nyantakyi, MHA, Customer Success May 6thAs a graduate student studying health management, I recall reading numerous articles about the current state of healthcare and learning about the key issues that plague our industry. From...
Insights from Feedtrail’s Community Health Patient Experience Summit 2024
by Ashley Worrall May 1stFrom April 18-19, 2024, healthcare professionals converged at the Mountain Area Health Education Center (MAHEC) in Asheville, NC, for Feedtrail's Community Health Patient Experience Summit. This two-day event brought together...
Healthcare Culture of Safety Surveys: Promoting a Safe Environment
by Ashley Worrall April 26thKey Takeaways: Culture of Safety surveys assess employee perceptions of patient safety and identify areas for improvement. Positive employee experiences translate to better patient care and outcomes. Transparent communication...
Physicians Practice: What over 2 million patients say about their healthcare experiences
Physicians Practice: What over 2 million patients say about their healthcare experiences by Deb Woods, Chief Operating Officer April 23rdPhysicians Practice Article: What over 2 million patients say about their healthcare experiences In a recent Physicians Practice...
Breaking Down Barriers: Removing the Stigma of Patient Feedback in Mental Health Care
by Kwasi Nyantakyi, MHA, Customer Success March 21stPatient feedback is a vital component in ensuring patients receive quality care and have an overall excellent patient experience. Yet, in my experience, there still exists a stigma surrounding...
Meet the Patient Experience Expert: Kwasi Nyantakyi, MHA
by Ashley Worrall March 19th Meet the Patient Experience Expert: Kwasi Nyantakyi, MHA Kwasi is a Customer Success Manager at Feedtrail. He is a healthcare professional with 8+ years of healthcare-related experience in various roles including...
Feedtrail to Host Community Health Patient Experience Summit in Asheville
Feedtrail to Host Community Health Patient Experience Summit in AshevilleFeedtrail to Host Community Health Patient Experience Summit in Asheville This community health-focused event is designed to unite patient experience leaders to propel business, equity, and...
Feedtrail vs. Free Online Survey Providers
by Mallory Magelli McKeown, Customer Success March 13th In today's healthcare landscape, understanding patient experience isn't just about gathering data; it's about harnessing insights that drive tangible improvements in care delivery....