by Mallory Magelli McKeown, Customer Success July 2ndHealthcare inequities persist across the United States, affecting racial and ethnic minorities disproportionately. Despite legislative efforts and growing awareness of healthcare disparities, these...
by Ashley Worrall May 1stFrom April 18-19, 2024, healthcare professionals converged at the Mountain Area Health Education Center (MAHEC) in Asheville, NC, for Feedtrail's Community Health Patient Experience Summit. This two-day event brought together...
by Ashley Worrall April 26thKey Takeaways: Culture of Safety surveys assess employee perceptions of patient safety and identify areas for improvement. Positive employee experiences translate to better patient care and outcomes. Transparent communication...
by Mallory Magelli McKeown, Customer Success March 13thKnowing how your patients experience care is key to improvement across your healthcare organization. The right data — used in the right way — can steer better decision-making that can create...
by Ashley Worrall March 1stAfter patients walk through the doors of your facility, they see a provider (or sometimes more than one), get the care they need, and, more often than not, they’re sent on their way. The interaction may feel complete. But...
by Ashley Worrall February 13thWhen it comes to the healthcare experience, most people think of what happens at the physician’s office. But the reality is much more complex. A patient’s relationship with your organization begins long before they see a...
by Ryan Phillips, Customer Success January 25thHealthcare has experienced some of its greatest existential challenges over the past few years. Declining resources. Lagging patient engagement. A once-in-a-lifetime pandemic that rocked the very...
by Mallory Magelli McKeown, Customer Success January 18thVery little is easy about running a healthcare facility, especially at federally qualified healthcare centers (FQHCs) and community health centers (CHCs), where the needs of the...
FQHC Requirements: The Patient Experience Benefits You May Be Missingby Ashley Worrall December 11thRunning a federally qualified health center (FQHC) or community health center (CHC) can be an exhausting and thankless job. Sometimes you may feel like an outdated...
Unpacking the Patient Journey: Challenges and Opportunitiesby Mallory Magelli McKeown, Customer Success November 8, 2023For people who’ve worked at least a few years in the U.S. healthcare industry, it can be difficult to reflect on the busiest and hardest days of...