What Does Exceptional Patient Experience in Healthcare Mean? by Feedtrail 24th October Let’s face it: There’s a lot of jargon in healthcare. In some ways, that’s unavoidable. Care delivery involves distinct understandings of medical complexities, best...
Patient Engagement Lessons and PX Best Practices From HealthNet by Feedtrail 24th October Clinicians view the people they treat as patients. But outside of the care delivery context, those same people are also consumers. They rate hotels, restaurants,...
Unpacking the Patient Journey: Challenges and Opportunitiesby Mallory Magelli McKeown, Customer Success November 8, 2023For people who’ve worked at least a few years in the U.S. healthcare industry, it can be difficult to reflect on the busiest and hardest days of...
The Importance of a Smooth Transition of Care in the Patient Journey by Ryan Phillips, Customer Success August 9thThere’s a vast ocean of articles and blogs online about what patients want from their healthcare experience. Every product vendor and major...