How to Improve Patient Experience: 5 Key Initiatives by Ashley Worrall November 1, 2023The COVID-19 pandemic has proven to be the ultimate healthcare industry disruptor, like Netflix to the DVD industry – but instead of streaming video, it ushered in a steady stream...
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The Importance of a Smooth Transition of Care in the Patient Journey
The Importance of a Smooth Transition of Care in the Patient Journey by Ryan Phillips, Customer Success August 9thThere’s a vast ocean of articles and blogs online about what patients want from their healthcare experience. Every product vendor and major...
Healthcare NPS: Using a Relational or Transactional Net Promoter Score
By Nikki Angeli MHA, BSN, RN, CPHQ Patient Experience Strategist August 7thIn healthcare, should you measure a relational or transactional Net Promoter Score? The Net Promoter Score (NPS) is one of the most widely used metrics to keep up with consumer...
Best Practices for a Successful Patient and Family Advisory Council (PFAC)
By Mallory Magelli McKeown, Customer Success Manager July 31stDiscover the key strategies and best practices for establishing and maintaining a successful Patient and Family Advisory Council. In this Blog: The Crucial Role of a PFAC in Patient...
How to Improve Patient Satisfaction: The Importance of Real-Time Service Recovery
by Tom DuScheid, Product Manager July 10thIn this Blog: The Importance of Service Recovery in Healthcare Gaining Internal Buy-In Monitoring Patient Feedback Requests Addressing Negative Patient Feedback in Real Time Monitoring and Improving Your...
Expanding COVID-19 Vaccination Award (ECV) H8G Efforts with Feedtrail’s Patient Experience Platform
by Ashley Worrall June 20thOverview of HRSA’s Expanding COVID-19 Vaccination Award (ECV) H8G Funding In December 2022, HRSA awarded one-time ECV funding (H8G) to Health Center Programs, FQHCs, and look-alikes that received American Rescue Plan...
Effectively Using a Net Promoter Score (NPS) in a Healthcare Organization
by Ashley Worrall April 13thIn this blog: The importance of patient experience to the bottom line Understanding how a Net Promoter Score is measured Five ways to grow your Net Promoter Score Patient Experience Impacts Loyalty and the Bottom Line...
Four Types of Patient and Employee Engagement You’re Probably Not Leveraging
by Paul Jaglowski August 18thFour Types of Patient and Employee Outreach You’re Probably Overlooking Feedtrail’s flexible messaging tools help healthcare organizations drive engagement with patients, caregivers, and employees. Feedtrail has flexible...
Ebook – Ways to engage patients throughout their journey
by Ashley Worrall June 30th Ebook - Ways to engage patients throughout their journey Innovative organizations go beyond post-discharge surveys to engage patients throughout their journey. Download the ebook for ways to establish a direct dialogue with...
Ebook – Takeaways from our PX Priorities industry survey
by Ashley Worrall June 14th Takeaways from our recent industry survey around PX priorities in our latest ebook See the results and takeaways from our recent industry survey around patient experience priorities in our latest ebook. A cross-section of...