Patient Communication Software: Engage Beyond Surveys

What messages could you be sending to improve patient experiences and employee experiences?

Optimizing Your Business Outcomes with Flexible Patient Communication Software by Feedtrail

At Feedtrail XM, our patient communication software works to drive your business forward, one message at a time. When you’re able to automate some of your patient communication processes, your team members will be able to focus on what matters most – offering top-notch healthcare.

When you use a patient messaging software program to keep in touch with your patients, you’ll likely notice that they have less anxiety when they arrive at your office for an appointment or procedure. Using a patient messaging platform means that patients are able to reach out to you at any time and can access wellness reminders, community resources, and more. When your patients have the information they need to manage their wellness at their fingertips, they’re not left in the dark when it comes to understanding their health.

You’ll likely find that your patient interactions are easier, as you won’t need to play phone tag to follow up with patients, provide appointment reminders, coordinate care, or check in on patients after they’ve had a procedure.
Both you and your patients will be able to communicate on your own time, making it easier for you to stay in touch. You’ll also be able to scroll back through messages if you’re unsure of what you’ve communicated to a patient – and your patients will be able to do the same with your care instructions and post-discharge reminders.

Patient Outreach Software Helps You Improve Patient and Employee Experiences

Both your patients and your employees benefit when you choose patient outreach software that makes sense for your office. Your patients get the simple messaging tools that they need to ask questions, make appointments, and tell you about their experience at your office. Your employees aren’t stuck chasing down patients over the phone–they’re using simple patient communication software that allows them to answer messages in the order they were received (or in accordance with the urgency of the message). 

The right patient messaging software allows your employees to stay in touch with your patients when it makes sense for them, rather than interrupting their workflow time and again to answer the fun. Your employees will likely notice a decrease in stress and an increase in productivity–which is a win for your employees, your patients, and you.

Need More Ideas for Non-Traditional Engagement? Get Inspired with Non-Traditional Ways to Use Patient Communication Software

Looking for new ways to use patient communication software and keep your patients up-to-date on what’s going on in your office? Read the blog post “4 Types of Outreach You’re Probably Not Leveraging To Improve Patient and Employee Engagement”.

The Power of Flexible

Patient Outreach Software in Healthcare