Webinars
The Top Patient Experience Challenges: Creating Actionable Change
Feedtrail’s recent repot “Top Patient Experience Challenges of 2023,” analyzed over 2 million patient surveys to understand exactly where and why patients were experiencing challenges. Hear our expert roundtable discuss the findings and highlight opportunity areas to improve patient engagement, experience scores, and quality outcomes.
Innovative (and Easy) Steps to Build Patient Loyalty
Patient loyalty is one of the most important factors driving the success of your practice. Unfortunately, maintaining high levels of patient loyalty in healthcare is no easy feat. Consumers today have high expectations when it comes to service. If it’s not easy, convenient, and personalized, they don’t want it—and the effects may be showing in your patient retention figures. During this webinar we’ll cover four straightforward steps you can take to build and promote your patient loyalty.
Where Are You on the Road to PX Maturity? Level Up With the Change Leaders
The second season of the HDM KLASroom series focused on delighting the healthcare consumer. Watch Feedtrail’s session with Indy HealthNet where they explore the responses to a recent patient experience (PX) maturity survey. Learn new approaches and best practices to level up your engagement while demonstrating impact on board level priorities, like reducing turnover or improving margin, through experience initiatives.
Improve Clinician Morale: Putting Patient Feedback to Work
Hear best practices from Dennis Lamb, Chief Experience Officer at Texas Tech Physicians and Jack Bretcher, Chief Operating Officer at PartnerMD around leveraging positive patient feedback to engage leaders, improve clinician morale, and reduce burnout to reduce burnout, create a culture of recognition, and engage leaders and physicians with patient experience.
Using Real-Time Surveys to Engage Patients and Families, Create Better Experiences, and Improve Outcomes
Partnering with Health Data Management (HDM), we recently recorded a short webinar with customers CHOC and North Memorial Healthcare where we discussed how they’re using Feedtrail to personalize patient and family member outreach, improve clinician morale, and supplement CAHPS with flexible solutions.
Changing How FQHC’s Approach Patient Experience
Hear how three Feedtrail FQHC clients leverage real-time feedback to not only maintain HRSA compliance, but improve patient engagement, focus valuable time and resources, and improve staff morale.
Customer Centricity in Healthcare Webinar Series, Episode 3
Join Feedtrail and Configo Health as we speak with Elaine Cox, MD, Chief Medical Officer at Riley Children’s Health, about breaking down data silos to deliver seamless patient experiences and the one clarifying question Riley Children’s Health uses to proactively understand patients’ needs.
Customer Centricity in Healthcare Webinar Series, Episode 2
Kirsten Royster, Chief Patient Experience Officer, Novant Health and Dr. Joel Mier, CX consultant and former Netflix marketing executive, discuss how a listening strategy can help you identify unseen experience white spaces that cause anxiety and damage your brand and the steps you need to take to start a patient journey mapping initiative.
Customer Centricity in Healthcare Webinar Series, Episode 1
This series features candid conversations with innovators from inside and outside of healthcare, discussing advancements in customer centricity and ways to supercharge loyalty. Learn why it’s time to embrace patients as customers and how to leverage practices from companies like Netflix and Carmax to create consistent, personalized experiences.
Feedtrail and IHE: Humanizing Healthcare During a Pandemic
The Power of Word of Mouth: Why You Need to Turn Unhappy Patients into Promoters
A Better Way to Look at Patient Experience: Why Critical Access Hospitals Need to Use More than Just HCAHPS for Patient Satisfaction
Looking Beyond HCAHPS: Learn to Love Surveying
Steps Your FQHC Can Take to Stop Patient Attrition
Happy Employees = Happy Patients
The healthcare industry is experiencing record levels of employee burnout and turnover. In this webinar, you’ll discover powerful strategies to boost employee morale, improve employee retention, and decrease turnover by as much as 25% or more. (Human Resources)
The Ugly Truth: Big Name Vendors and HCAHPS
Solving the Biggest Issues Facing Small Hospitals
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