Tune in to one of our many complementary webinars

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Looking Beyond HCAHPS or, How I Learned to Stop Worrying and Love the Survey.

Setting: InPatient

In this webinar we’ll be covering the HCAHPS broad applicability, where it’s strong, where it’s not so strong, and what kinds of data do we see other hospitals collecting and utilizing for their patient experience, performance, and quality improvement processes.

What we cover in this webinar

  • Look at trends and specific types of data that we’re seeing hospitals start to collect and analyze, and why we think that’s a useful trend to emulate
  • Why do so many providers distrust HCAHPS scores?
  • What are you missing by relying purely on HCAPS as a PX measure?​​​​​​​
  • The challenge of over-extending HCAHPS
  • What types of data are other hospitals using for PX and QI
  • What steps can you take to get more actionable data?
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The Power of Word of Mouth: Why You Need to Turn Unhappy Patients into Promoters

Setting: Outpatient

Net Promoter Score can be a powerful tool for diagnosing deficiencies in your patient experience — but only if you use it correctly. In this webinar, you'll discover powerful strategies for increasing patient satisfaction, improving service recovery, and ensuring patient retention. Hosted by Feedtrail CEO Paul Jaglowski and Head of Customer Success Andy Roth.

What we cover in this webinar

  • How to start tracking NPS in your organization​​​​​​​
  • Powerful strategies to improve patient loyalty and retention​​​​​​​
  • Why improving your patient experience is the key to driving more revenue​​​​​​​
  • How turning a negative patient encounter into a positive one can pay huge dividends
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Happy Employees = Happy Patients

Setting: Human Resources

The healthcare industry is experiencing record levels of employee burnout and turnover. In this webinar, you'll discover powerful strategies to boost employee morale, improve employee retention, and decrease turnover by as much as 25% or more! Hosted by Feedtrail CEO Paul Jaglowski and Head of Customer Success Andy Roth.patients' likelihood to recommend you​​​​​​​patients'

What we cover in this webinar

  • A deep dive into the biggest issues facing healthcare HR departments today​​​​​​​
  • Dynamic strategies to address these issues in order to prioritize employee experience and wellbeing​​​​​​​
  • Discussing the surprising and powerful ways employee experience and patient experience are related​​​​​​​
  • Effective and powerful tactics to help you reduce employee burnout and turnover and increase your patients' likelihood to recommend you
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The Ugly Truth: Big Name Vendors and HCAHPS

Setting: Inpatient

In today's healthcare environment, raising your patient satisfaction top box scores is vital. In this webinar, you'll discover powerful strategies to boost HCAHPS scores, improve patient satisfaction and retention, and increase your patients' likelihood to recommend you. Hosted by Feedtrail Head of Customer Success Andy Roth.

What we cover in this webinar

  • The current state of inpatient HCAHPS surveying, its strengths, and its shortcomings​​​​​​​
  • How to diagnose the trends in your scores, and reverse the trajectory of any scores which are declining​​​​​​​
  • How to implement state-of-the-art service recovery in your organization, and why it's important​​​​​​​
  • Powerful and effective tactics to help you take your patient feedback and turn it into positive change for your organization​​​​​​​
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Solving the biggest issues facing small hospitals

Setting: Inpatient

In this webinar you will learn new and innovative ways to improve patient experience and retention in the small hospital setting, and increase your patients' likelihood to recommend you to family and friends. Hosted by Feedtrail Head of Customer Success Andy Roth and Director of Community Hospital Development Brian Boundy.

What we cover in this webinar

  • A deep dive into the biggest patient experience issues facing small hospitals
  • Dynamic strategies to address these issues in order to increase CMS scores by 11%​​​​​​​ or more
  • Detailing a proven process used by small hospitals across the country to prioritize patient experience and retain patients
  • Effective and powerful tactics to help you improve patient experience and retention, and increase your patients' likelihood to recommend you
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What can your organization do to stop patient attrition

Setting: FQHC

Join Feedtrail Head of Customer Success Andy Roth and Director of Director of Community Hospital Development Brian Boundy to discover new and innovative ways to help you improve patient experience and retention, and increase your patients' likelihood to recommend you.

What we cover in this webinar

  • Look at the biggest issues facing FQHC's
  • Go through a proven process that is used by FQHC's across the country to prioritize patient experience and retain patients
  • Learn how one FQHC in South Carolina improved their standing in the community and raised Joint commission survey scores by 140%
  • Discuss new and innovative ways to help you improve patient experience and retention, and increase your patients' likelihood to recommend you
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Learn how one hospital improved its patient satsifaction scores by 140%

Setting: Critical Access

In this webinar, you will discover new and innovative ways to improve patient satisfaction Top Box scores and how to better retain patient in the Crirical Access setting, and increase your patients' likelihood to recommend you to family and friends.

What we cover in this webinar

  • A deep dive into the biggest patient experience issues facing critcal access hospitals
  • Dynamic strategies to address these issues in order to increase patient satisfaction scores
  • Detailing a proven process used by critical access hospitals across the country to prioritize patient experience and retain patients
  • Spotlight: Real-life case of a critical access hospital that improved their patient satisfaction scores by 140%
  • Effective and powerful tactics to help you improve patient experience and retention, and increase your patients' likelihood to recommend you