Customer Centricity in Healthcare Webinar Series, Episode 2
Kirsten Royster, Chief Patient Experience Officer, Novant Health and Dr. Joel Mier, CX consultant and former Netflix marketing executive, discuss how a listening strategy can help you identify unseen experience white spaces that cause anxiety and damage your brand and the steps you need to take to start a patient journey mapping initiative.
Customer Centricity in Healthcare Webinar Series, Episode 1
This series features candid conversations with innovators from inside and outside of healthcare, discussing advancements in customer centricity and ways to supercharge loyalty. Learn why it’s time to embrace patients as customers and how to leverage practices from companies like Netflix and Carmax to create consistent, personalized experiences.
Feedtrail and IHE: Humanizing Healthcare During a Pandemic
The Power of Word of Mouth: Why You Need to Turn Unhappy Patients into Promoters
A Better Way to Look at Patient Experience: Why Critical Access Hospitals Need to Use More than Just HCAHPS for Patient Satisfaction
Looking Beyond HCAHPS: Learn to Love Surveying
Steps Your FQHC Can Take to Stop Patient Attrition
Happy Employees = Happy Patients
The healthcare industry is experiencing record levels of employee burnout and turnover. In this webinar, you’ll discover powerful strategies to boost employee morale, improve employee retention, and decrease turnover by as much as 25% or more. (Human Resources)
The Ugly Truth: Big Name Vendors and HCAHPS
Solving the Biggest Issues Facing Small Hospitals
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