Webinars

Improve Clinician Morale: Putting Patient Feedback to Work

Hear best practices from Dennis Lamb, Chief Experience Officer at Texas Tech Physicians and Jack Bretcher, Chief Operating Officer at PartnerMD around leveraging positive patient feedback to engage leaders, improve clinician morale, and reduce burnout to reduce burnout, create a culture of recognition, and engage leaders and physicians with patient experience.

Using Real-Time Surveys to Engage Patients and Families, Create Better Experiences, and Improve Outcomes

Partnering with Health Data Management (HDM), we recently recorded a short webinar with customers CHOC and North Memorial Healthcare where we discussed how they’re using Feedtrail to personalize patient and family member outreach, improve clinician morale, and supplement CAHPS with flexible solutions.

Changing How FQHC’s Approach Patient Experience

Hear how three Feedtrail FQHC clients leverage real-time feedback to not only maintain HRSA compliance, but improve patient engagement, focus valuable time and resources, and improve staff morale. 

Customer Centricity in Healthcare Webinar Series, Episode 3

Join Feedtrail and Configo Health as we speak with Elaine Cox, MD, Chief Medical Officer at Riley Children’s Health, about breaking down data silos to deliver seamless patient experiences and the one clarifying question Riley Children’s Health uses to proactively understand patients’ needs.

Customer Centricity in Healthcare Webinar Series, Episode 2

Kirsten Royster, Chief Patient Experience Officer, Novant Health and Dr. Joel Mier, CX consultant and former Netflix marketing executive, discuss how a listening strategy can help you identify unseen experience white spaces that cause anxiety and damage your brand and the steps you need to take to start a patient journey mapping initiative. 

Customer Centricity in Healthcare Webinar Series, Episode 1

This series features candid conversations with innovators from inside and outside of healthcare, discussing advancements in customer centricity and ways to supercharge loyalty. Learn why it’s time to embrace patients as customers and how to leverage practices from companies like Netflix and Carmax to create consistent, personalized experiences.

Feedtrail and IHE: Humanizing Healthcare During a Pandemic

The Power of Word of Mouth: Why You Need to Turn Unhappy Patients into Promoters

A Better Way to Look at Patient Experience: Why Critical Access Hospitals Need to Use More than Just HCAHPS for Patient Satisfaction

Looking Beyond HCAHPS: Learn to Love Surveying

Steps Your FQHC Can Take to Stop Patient Attrition

Happy Employees = Happy Patients

The healthcare industry is experiencing record levels of employee burnout and turnover. In this webinar, you’ll discover powerful strategies to boost employee morale, improve employee retention, and decrease turnover by as much as 25% or more. (Human Resources)

The Ugly Truth: Big Name Vendors and HCAHPS

Solving the Biggest Issues Facing Small Hospitals