Tune in to one of our many complementary webinars

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A Better Way to Look at Patient Experience: Why Critical Access Hospitals Need to Use More than Just HCAHPS for Patient Satisfaction

Setting: Critical Access

Watch this free webinar to learn the pros and cons of HCAHPS surveying, and how to get more actionable data you can use to seriously improve your organization.

What we cover in this webinar

  • The relationship between Critical Access Hospitals and HCAHPS surveys
  • How real-time service recovery, NPS, and comment-based feedback can expand on your HCAHPS results and empower real change
  • Case study: see how North Sunflower doubled their patient feedback volume and resolved more patient complaints faster, without disrupting their workflow.
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Steps your organization needs to take to stop patient attrition

Setting: FQHC

Join this free webinar if you are tired of spending time on paper surveys and excel sheets just to meet Joint Commission requirements for patient feedback, or if you just want to make sure your patients keep coming back. What we’ll be talking about...patients' likelihood to recommend you​​​​​​​

What we cover in this webinar

  • What factors play into patient attrition? Which are unique to FQHCs?
  • Tactics and strategies of FQHCs who have successfully reduced and even reversed patient attrition.
  • Case study: a deeper look at FQHC CareSouth Carolina, to see how they’ve improved patient retention.
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Looking Beyond HCAHPS: Learn to Love Surveying

Setting: Inpatient

In this webinar to learn how innovative hospitals are utilizing data other than HCAHPS results to improve their patient experience, performance, and quality improvement processes. It’s not just about sourcing the right data, it’s about taking action based on that data to increase patient satisfaction.

What we cover in this webinar

  • Trends and specific types of data that top hospitals are starting to collect and analyze.
  • The danger of relying only on HCAHPS to improve patient experience.
  • Case Study: a deep look at Granite Falls Health and how they achieved a 12% increase in HCAHPS along with better, happier patients.
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The Power of Word of Mouth: Why You Need to Turn Unhappy Patients into Promoters

Setting: Outpatient

Net Promoter Score can be a powerful tool for diagnosing deficiencies in your patient experience — but only if you use it correctly. In this webinar, you'll discover powerful strategies for increasing patient satisfaction, improving service recovery, and ensuring patient retention. Hosted by Feedtrail CEO Paul Jaglowski and Head of Customer Success Andy Roth.

What we cover in this webinar

  • How to start tracking NPS in your organization​​​​​​​
  • Powerful strategies to improve patient loyalty and retention​​​​​​​
  • Why improving your patient experience is the key to driving more revenue​​​​​​​
  • How turning a negative patient encounter into a positive one can pay huge dividends
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Happy Employees = Happy Patients

Setting: Human Resources

The healthcare industry is experiencing record levels of employee burnout and turnover. In this webinar, you'll discover powerful strategies to boost employee morale, improve employee retention, and decrease turnover by as much as 25% or more! Hosted by Feedtrail CEO Paul Jaglowski and Head of Customer Success Andy Roth.patients' likelihood to recommend you​​​​​​​patients'

What we cover in this webinar

  • A deep dive into the biggest issues facing healthcare HR departments today​​​​​​​
  • Dynamic strategies to address these issues in order to prioritize employee experience and wellbeing​​​​​​​
  • Discussing the surprising and powerful ways employee experience and patient experience are related​​​​​​​
  • Effective and powerful tactics to help you reduce employee burnout and turnover and increase your patients' likelihood to recommend you
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The Ugly Truth: Big Name Vendors and HCAHPS

Setting: Inpatient

In today's healthcare environment, raising your patient satisfaction top box scores is vital. In this webinar, you'll discover powerful strategies to boost HCAHPS scores, improve patient satisfaction and retention, and increase your patients' likelihood to recommend you. Hosted by Feedtrail Head of Customer Success Andy Roth.

What we cover in this webinar

  • The current state of inpatient HCAHPS surveying, its strengths, and its shortcomings​​​​​​​
  • How to diagnose the trends in your scores, and reverse the trajectory of any scores which are declining​​​​​​​
  • How to implement state-of-the-art service recovery in your organization, and why it's important​​​​​​​
  • Powerful and effective tactics to help you take your patient feedback and turn it into positive change for your organization​​​​​​​
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Solving the biggest issues facing small hospitals

Setting: Inpatient

In this webinar you will learn new and innovative ways to improve patient experience and retention in the small hospital setting, and increase your patients' likelihood to recommend you to family and friends. Hosted by Feedtrail Head of Customer Success Andy Roth and Director of Community Hospital Development Brian Boundy.

What we cover in this webinar

  • A deep dive into the biggest patient experience issues facing small hospitals
  • Dynamic strategies to address these issues in order to increase CMS scores by 11%​​​​​​​ or more
  • Detailing a proven process used by small hospitals across the country to prioritize patient experience and retain patients
  • Effective and powerful tactics to help you improve patient experience and retention, and increase your patients' likelihood to recommend you
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Learn steps your organization can take right now to stop patient attrition

Setting: FQHC

This webinar is for you if you are tired of spending time on paper surveys and excel sheets just to meet Joint Commission requirements for patient feedback, or if you just want to make sure your patients keep coming back.

What we cover in this webinar

  • What factors play into patient attrition? Which are unique to FQHCs? 
  • Tactics and strategies of FQHCs who have successfully reduced and even reversed patient attrition
  • Case study: a deeper look at FQHC CareSouth Carolina, to see how they’ve improved patient retention
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Learn how one hospital improved its patient satsifaction scores by 140%

Setting: Critical Access

In this webinar, you will discover new and innovative ways to improve patient satisfaction Top Box scores and how to better retain patient in the Crirical Access setting, and increase your patients' likelihood to recommend you to family and friends.

What we cover in this webinar

  • A deep dive into the biggest patient experience issues facing critcal access hospitals
  • Dynamic strategies to address these issues in order to increase patient satisfaction scores
  • Detailing a proven process used by critical access hospitals across the country to prioritize patient experience and retain patients
  • Spotlight: Real-life case of a critical access hospital that improved their patient satisfaction scores by 140%
  • Effective and powerful tactics to help you improve patient experience and retention, and increase your patients' likelihood to recommend you