Laboratories and Diagnostics

Transform how you engage patients

Stay customer centric and competitive

Implemented across 1,000s of diagnostic services sites, the XM platform empowers organizations to engage customers throughout the patient journey to execeed expectations and inform organizational improvements.

Feedtrail - Healthcare Experience Management

Build trust to exceed expectations

Feedtrail - Healthcare Experience Management

Reduce Patient Complaints

Feedtrail - Healthcare Experience Management

Retain and grow revenue

Feedtrail - Healthcare Experience Management

Boost Social Reviews

Feedtrail - Healthcare Experience Management

Share patient kudos with staff

Find and fix the experience gaps along the patient journey

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Learn the benefits of tracking a Net Promoter Score and how to put your score to work for you.

Feedtrail - Healthcare Experience Management

Download the Resource: “Leveraging an NPS in Healthcare resource”

Feedtrail - Healthcare Experience Management

SYNLAB International rolled-out the Feedtrail XM platform across more than 2,000 sites in 36 countries to maintain a continuous dialogue with patients and customers and improve day-to-day processes.

“With Feedtrail we give our patients and customers a strong voice and strengthen our customer centric approach towards medical diagnostics. We are using insights gained on a daily basis to continuously improve our operations further.”

Alexander Hagen
Head of Group Marketing and Communication
SYNLAB

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Book a demo

Learn how the Feedtrail platform can adapt to your every need

East Coast
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Suite 411
Raleigh, NC 27606

West Coast
8601 Beverly Boulevard
West Hollywood, CA 90048

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

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