by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist May 9th Empathy is a game-changer in healthcare. It can significantly boost patient satisfaction and outcomes while fostering trust. Here's three key ways to ramp up...
Blog
The Private Equity Guide to Net Promoter Scores (NPS) in Healthcare
by Ashley Worrall May 8thIn this article: The Economic Impact of Patient Experience Deciphering NPS: A Fundamental Metric for Healthcare Excellence Why Private Equity Firms Look at NPS Five Ways to Grow Your NPS Embracing NPS: A Catalyst for Healthcare...
Navigating the Shift to Value-Based Care: Investing in the Patient Experience
by Kwasi Nyantakyi, MHA, Customer Success May 6thAs a graduate student studying health management, I recall reading numerous articles about the current state of healthcare and learning about the key issues that plague our industry. From...
Insights from Feedtrail’s Community Health Patient Experience Summit 2024
by Ashley Worrall May 1stFrom April 18-19, 2024, healthcare professionals converged at the Mountain Area Health Education Center (MAHEC) in Asheville, NC, for Feedtrail's Community Health Patient Experience Summit. This two-day event brought together...
Healthcare Culture of Safety Surveys: Promoting a Safe Environment
by Ashley Worrall April 26thKey Takeaways: Culture of Safety surveys assess employee perceptions of patient safety and identify areas for improvement. Positive employee experiences translate to better patient care and outcomes. Transparent communication...
Breaking Down Barriers: Removing the Stigma of Patient Feedback in Mental Health Care
by Kwasi Nyantakyi, MHA, Customer Success March 21stPatient feedback is a vital component in ensuring patients receive quality care and have an overall excellent patient experience. Yet, in my experience, there still exists a stigma surrounding...
4 Critical Questions to Ask Patient Experience Survey Companies
by Ryan Phillips, Customer Success March 19th Patient experience surveys have become commonplace in healthcare. For instance, from a regulatory standpoint, over 4,000 hospitals use them every year to meet their Hospital Consumer Assessment of...
Matching Your Needs With a Patient Experience Management Platform
by Mallory Magelli McKeown, Customer Success March 13thKnowing how your patients experience care is key to improvement across your healthcare organization. The right data — used in the right way — can steer better decision-making that can create...
Feedtrail vs. Free Online Survey Providers
by Mallory Magelli McKeown, Customer Success March 13th In today's healthcare landscape, understanding patient experience isn't just about gathering data; it's about harnessing insights that drive tangible improvements in care delivery....
Meet the Patient Experience Expert: Mallory Magelli McKeown
by Ashley Worrall March 6th Meet the Patient Experience Expert: Mallory Magelli McKeown Mallory is a healthcare professional dedicated to improving the patient experience. With a background in roles like chaplain and family advocate, Mallory’s...