Learning Bite Video: How Technology Can Add Value to Patient Experience

Ashley Worral
by Nikki Angeli MHA, BSN, RN, CPHQ, CPXP and Mallory Magelli McKeown
December 15th

The Beryl Institute Learning Bite Video: Discover How Technology Can Add Value to Patient Experience


In The Beryl Institute’s latest Learning Bite video Feedtrail team members Nikki Angeli MHA, BSN, RN, CPXP, CPHQ and Mallory Magelli McKeown share how they could have used technology to transform patient experience while working at a health system.

Facing challenges learning about your patients’ experiences? This learning bite introduces ways technology can help streamline patient data collection, service recovery, assessing pain, and dramatically improve patients’ stay. Watch the Video

Feedtrail - Healthcare Experience Management


About Nikki Angeli MHA, BSN, RN, CPHQ, CPXP, Patient Experience Strategist:

Nikki Angeli MHA, BSN, RN, CPHQ, CPXP is a seasoned ICU nurse turned dynamic healthcare consultant, with over a decade of diverse experience across various patient care settings, fostering a profound understanding of healthcare intricacies. Holding national certifications in Patient Experience and Healthcare Quality, their commitment remains steadfast in upholding the highest standards of care. As a dedicated lifelong learner, her passion for continuous improvement and innovative approaches aligns seamlessly with a focus on streamlining healthcare processes for optimal efficiency. Bridging the realms of expertise and innovation, her mission is to contribute significantly to the healthcare landscape, ensuring unparalleled patient care.

About Mallory Magelli McKeown, Customer Success:

Meet Mallory Magelli McKeown, a healthcare professional dedicated to improving the patient experience. With a background in roles like chaplain and family advocate, Mallory’s mission is simplifying healthcare for patients and families. From advisory councils to patient advocacy, she amplifies the patient’s voice. At Feedtrail, she redefines the patient-provider relationship, asking vital questions to guide healthcare leaders toward patient-centered changes. Her goal: revolutionizing healthcare by putting patients’ needs first.