by Paul Jaglowski 8th November As part of our Customer Centricity in Healthcare webinar series, I recently sat down with Elaine Cox, Chief Medical Officer at Riley Children’s Health at Indiana University Health, and Craig Manson, CEO of Configo...
Blog
HDM KLASRoom Series – Traversing the Patient Experience Ecosystem
by Ashley Worrall 1st NovemberOct. 27 - Nov. 17 | Virtual Traversing the Patient Experience Ecosystem Health Data Management and KLAS have partnered to launch the inaugural HDM KLASroom series, Traversing the Patient Experience Ecosystem, focused on...
Exceed expectations by understanding the white spaces in patient journeys
by Paul Jaglowski 11th August I recently had a discussion with Kirsten Royster, Chief Patient Experience Officer at Novant Health and customer centricity consultant Dr. Joel Mier, Lecturer of Marketing and Innovation at the University of Richmond . We...
Laying the Groundwork for Customer Centricity in Healthcare
by Paul Jaglowski 21st June I recently had the opportunity to sit down with two experts in the world of customer centricity, Alan Dubovsky, Chief Patient Experience Officer at Cedars-Sinai, and Dr. Joel Mier, Lecturer of Marketing and Innovation at...
New Webinar Series Focused on Customer Centricity in Healthcare
by Ashley Worrall 8th June New Webinar Series Focused on Customer Centricity in Healthcare RALEIGH, NC (June 8, 2021) -- Feedtrail, a leading healthcare experience management platform, announced it will host a new webinar series, Customer Centricity...
Energizing Employees on the Frontlines of Vaccine Distribution
by Ashley Worrall 6th April The saying goes “You cannot pour from an empty cup.” Healthcare workers have spent the last year going above and beyond to manage the pandemic and support their communities. Overextending month after month, many are now at...
Effective Vaccine Communication: Transparent & Personalized
by Ashley Worrall 22nd March Between the news, social media, clickbait articles, and word of mouth there is a lot of COVID-19 information floating around- some factual and some not. The general public is tasked with reconciling conflicting information...
Survey Best Practices: Vaccine Distribution
by Ashley Worrall 15th March Vaccine distribution has many moving parts and processes are constantly changing as supply and eligibility shift. As organizations work to get vaccine centers running like well-oiled machines, incorporating patient...
Reimagining Healthcare: Enhance Your Patient Experience with Automated Communication
by Gert Volmer 13th NovemberRESEARCH TRIANGLE PARK, N.C. November 11, 2020. Feedtrail’s Reimagining Healthcare series continues with a new webinar. Healthcare leaders from Relatient and ClarusCare joined Feedtrail’s CEO Paul Jaglowski to discuss the...
Humanizing Healthcare: Integrating Trusted Measurement with Impactful Solutions
by Andy Roth 10th JulyRESEARCH TRIANGLE PARK, N.C. July 13, 2020. As part one of our Reimagining Healthcare series, our recent webinar discussed how getting better data about your clinician and patient experience and utilizing that data in the right...