FQHCs: Transforming Patient Experience
Duration: 20 minutes
Join Feedtrail in this FQHC Patient Experience Webinar as we speak with three Federally Qualified Health Centers (FQHCs) clients to understand how they leverage Feedtrail’s real-time patient feedback to not only maintain HRSA compliance, but improve patient engagement, focus valuable time and resources, and improve staff morale. Hear how they have transformed their experience operations from sending out paper surveys to sending text-based surveys that have drastically increased response volumes.
Carrie F. Bonsack, DNP, CNM, CHCEF, Chief Business Development Officer, HealthNet, Inc.
Stephanie Jeffery, MBA, PCMH CCE, Vice-President and Chief Quality Officer, Valley Professionals Community Health Center
Amy Crafton, Quality Coordinator, Missouri Highlands Health Care
Moderated by Paul Jaglowski, Co-Founder, Feedtrail