Patient survey

Don’t just survey your patients

Go beyond traditional patient surveys and deliver exceptional patient experiences by learning what your patients like and don’t like, what makes them loyal, and what makes them leave, all in real-time.

Join top-tier healthcare companies that trust us with experience management:

Engage patients throughout their journey


Most patient survey systems don’t adapt to new initiatives, processes, or innovations.

Every person who interacts with your organization will have different concerns and experiences. So why would you ask them all the same questions? With Feedtrail, you can tailor specific questions to each of your segments, regions, departments, and more. Not only can you drill down into area-specific data, it all happens at lightning speed.

Feedtrail - Healthcare Experience Management

Surveys to every need and moment

We understand that PX goes far beyond the time spent within your walls or face to face with a provider. Tailored, personalized engagement across the patient journey is key.

Feedtrail - Healthcare Experience Management

Pre

Set expectations

  • COVID symptom tracker
  • Pre-surgery check in
  • Virtual check in
  • Mass marketing notifications
  • Telehealth login
  • Appointment outreach
Feedtrail - Healthcare Experience Management

During

Manage expectations

  • Welcome message
  • Transition of care experience feedback
  • First impression survey
  • Provider-specific survey
  • Pre-discharge feedback
Feedtrail - Healthcare Experience Management

Post

Exceed expectations

  • Comprehensive post experience survey
  • Post appointment “reminders” or follow up
  • Next Steps message
  • Thank you message
  • Social determinants of health
  • Reputation management
Feedtrail - Healthcare Experience Management
“Feedtrail enables us to engage patients at key moments of their unique journey, and provides flexibility to shift our focus and uncover insights around specific aspects of the patient experience we want to better understand.”

“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Alan Dubovsky

Chief Patient Experience Officer

Beth Rubio

Chief Clinical Officer, Aveanna Healthcare

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

News & Insights

Feedtrail - Healthcare Experience Management

New Resources


Finding New Ways to Connect with Patients

Learn how one organization drove revenue and increased engagement amind the COVID-19 pandemic through direct messaging.

Feedtrail - Healthcare Experience Management

Webinar On-Demand

Feedtrail and IHE: Humanizing Healthcare During a Pandemic

Presented by Feedtrail and the Institute for Healthcare Excellence (IHE), this webinar discusses how to gather better data about clinician and patient experience and utilize that data to improve both your organization’s culture and patient outcomes — even during a pandemic.

Feedtrail - Healthcare Experience Management

News


New Tool Collects Patient Feedback Faster During Hospital Stays

Targeted Surveys Allow Patients to Comment on Experiences in Real Time, Enabling Staff to Respond to Needs Faster.

Save time and money with a modern approach

With Feedtrail’s patient experience software, you can collect and share positive feedback in real-time. No IT involvement. No manual work. Just a modern solution at an affordable price.

East Coast
5540 Centerview Drive
Suite 200
Raleigh, NC 27606

West Coast
8601 Beverly Boulevard
West Hollywood, CA 90048

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
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