Patient survey
Don’t just survey your patients
Go beyond traditional patient surveys and deliver exceptional patient experiences by learning what your patients like and don’t like, what makes them loyal, and what makes them leave, all in real-time.
Engage patients throughout their journey
Most patient survey systems don’t adapt to new initiatives, processes, or innovations.
Every person who interacts with your organization will have different concerns and experiences. So why would you ask them all the same questions? With Feedtrail, you can tailor specific questions to each of your segments, regions, departments, and more. Not only can you drill down into area-specific data, it all happens at lightning speed.
Surveys to every need and moment
We understand that PX goes far beyond the time spent within your walls or face to face with a provider. Tailored, personalized engagement across the patient journey is key.
Pre
Set expectations
- COVID symptom tracker
- Pre-surgery check in
- Virtual check in
- Mass marketing notifications
- Telehealth login
- Appointment outreach
During
Manage expectations
- Welcome message
- Transition of care experience feedback
- First impression survey
- Provider-specific survey
- Pre-discharge feedback
Post
Exceed expectations
- Comprehensive post experience survey
- Post appointment “reminders” or follow up
- Next Steps message
- Thank you message
- Social determinants of health
- Reputation management
“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”
Alan Dubovsky
Chief Patient Experience Officer
Beth Rubio
Chief Clinical Officer, Aveanna Healthcare
News & Insights
New Resources
Finding New Ways to Connect with Patients
Learn how one organization drove revenue and increased engagement amind the COVID-19 pandemic through direct messaging.
Webinar On-Demand
Feedtrail and IHE: Humanizing Healthcare During a Pandemic
Presented by Feedtrail and the Institute for Healthcare Excellence (IHE), this webinar discusses how to gather better data about clinician and patient experience and utilize that data to improve both your organization’s culture and patient outcomes — even during a pandemic.
News
New Tool Collects Patient Feedback Faster During Hospital Stays
Targeted Surveys Allow Patients to Comment on Experiences in Real Time, Enabling Staff to Respond to Needs Faster.
Book a demo
Learn how the Feedtrail platform can adapt to your every need
