Healthcare consumerism
Healthcare conumerism is the new normal
Informed patients are approching healthcare as consumers with choices and opinions about their care. Potential patients have access, like never before, to reviews and ratings.
Boost your organization’s reputation
Almost two-thirds (64%) of patients are expected to change healthcare providers if their current provider fails to meet their expectations for COVID19 management, demonstrating the impact the pandemic has had on healthcare consumerism.
What’s your plan to succeed as patient experiences become increasingly transparent? Managing patient expectations with immediate, targeted data allows your team to address service issues and make process adjustments on the fly. This will positively impact patient churn, NPS ratings, and online reputation.
Reimagine Healthcare consumerism
Understanding patient preferences and aligning expectations is key to creating positive experiences. With timely service recovery and outreach pre, during, and post appointments- you have the power to ensure happy patients.
Pre
Set expectations
- COVID symptom tracker
- Pre-surgery check in
- Virtual check in
- Mass marketing notifications
- Telehealth login
- Appointment outreach
During
Manage expectations
- Welcome message
- Wait experience feedback
- First impression survey
- Provider-specific survey
- Transition of care
- Pre-discharge feedback
Post
Exceed expectations
- Comprehensive post experience survey
- Post appointment “reminders” or follow up
- Next Steps message
- Thank you message
- Patient reported outcomes
- Social determinants of health
- Reputation management
“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”
Alan Dubovsky
Chief Patient Experience Officer
Beth Rubio
Chief Clinical Officer, Aveanna Healthcare
News & Insights
New Resources
Finding New Ways to Connect with Patients
Learn how one organization drove revenue and increased engagement amind the COVID-19 pandemic through direct messaging.
Webinar On-Demand
Feedtrail and IHE: Humanizing Healthcare During a Pandemic
Presented by Feedtrail and the Institute for Healthcare Excellence (IHE), this webinar discusses how to gather better data about clinician and patient experience and utilize that data to improve both your organization’s culture and patient outcomes — even during a pandemic.
News
New Tool Collects Patient Feedback Faster During Hospital Stays
Targeted Surveys Allow Patients to Comment on Experiences in Real Time, Enabling Staff to Respond to Needs Faster.
Save time and money with a modern approach
With Feedtrail’s patient experience software, you can collect and share positive feedback in real-time. No IT involvement. No manual work. Just a modern solution at an affordable price.
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