HCAHPS

Going beyond HCAHPS

Engage and connect with patients and employees in real time and compliment HCAHPS by building trust before, during, and after a patient encounter.

Act swiftly for immediate service recovery and provide personalized, profitable encounters.

Join top-tier healthcare companies that trust us with experience management:

Engage patients before, during, and after.


Patients, like all consumers, want to feel heard. There’s never been a better time to let people know you value their input and feedback. However you want to engage with patients, employees, and consumers, Feedtrail is nimble enough to grant you access to their thoughts about their experience.

Healthcare organizations face constant changes. Many traditional survey systems, as wells as HCAHPS, do nothing to help organizations adapt to current efforts. They expect you to use static questions to interpret data, make improvements, and measure those improvements – even if their static questions have nothing to do with your current priorties and initiatives.

Feedtrail - Healthcare Experience Management

Listen with focus

One of the big impediments to fantastic customer experience in healthcare is the lack of visibility to a full view of the patient journey. HCAHPS leave healthcare organizations with many white spaces.

Feedtrail - Healthcare Experience Management

Pre

Set expectations

  • COVID symptom tracker
  • Pre-surgery check in
  • Virtual check in
  • Mass marketing notifications
  • Telehealth login
  • Appointment outreach
Feedtrail - Healthcare Experience Management

During

Manage expectations

  • Welcome message
  • Wait experience feedback
  • First impression survey
  • Provider-specific survey
  • Transition of care
  • Pre-discharge feedback
Feedtrail - Healthcare Experience Management

Post

Exceed expectations

  • Comprehensive post experience survey
  • Post appointment “reminders” or follow up
  • Next Steps message
  • Thank you message
  • Patient reported outcomes
  • Social determinants of health
  • Reputation management
Feedtrail - Healthcare Experience Management
“Feedtrail enables us to engage patients at key moments of their unique journey, and provides flexibility to shift our focus and uncover insights around specific aspects of the patient experience we want to better understand.”

“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Alan Dubovsky

Chief Patient Experience Officer

Beth Rubio

Chief Clinical Officer, Aveanna Healthcare

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

News & Insights

Feedtrail - Healthcare Experience Management

New Resources


Finding New Ways to Connect with Patients

Learn how one organization drove revenue and increased engagement amind the COVID-19 pandemic through direct messaging.

Feedtrail - Healthcare Experience Management

Webinar On-Demand

Feedtrail and IHE: Humanizing Healthcare During a Pandemic

Presented by Feedtrail and the Institute for Healthcare Excellence (IHE), this webinar discusses how to gather better data about clinician and patient experience and utilize that data to improve both your organization’s culture and patient outcomes — even during a pandemic.

Feedtrail - Healthcare Experience Management

News


New Tool Collects Patient Feedback Faster During Hospital Stays

Targeted Surveys Allow Patients to Comment on Experiences in Real Time, Enabling Staff to Respond to Needs Faster.

Save time and money with a modern approach

With Feedtrail’s patient experience software, you can collect and share positive feedback in real-time. No IT involvement. No manual work. Just a modern solution at an affordable price.

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Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
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