How real-time patient experience data guides innovation and action in the Cedars-Sinai ED

Digital Health Insights Article explores how real-time patient experience data guides innovation and action in the Cedars-Sinai ED

A recent Digital Health Insights article explores how Cedars Sinai Medical Center in Los Angeles is collecting real-time patient sentiment to help staff stay one step ahead of potential issues while offering deep and meaningful insight into both the positives and negatives of the patient experience. To address areas of improvement, Cedars-Sinai implemented Feedtrail surveys to focus on a single issue at a time to identify specific improvements.

“It’s hugely helpful to have insight into what our patients and families are feeling, thinking, and seeing when they’re receiving care,” said Claude Stang, Executive Director of Emergency Services. “We like to think that we always know what patients want, and that’s a big mistake. We can’t just rely on instinct. We need data to really learn about what’s happening and why.”

 

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