Martin Luther King’s Legacy: Shaping Diversity, Equity, and Inclusion in Modern Healthcare


Paul Jaglowski
by Ryan Phillips, Customer Success 
January 12th

As we commemorate Martin Luther King Jr. Day, it is essential to reflect on the profound impact this visionary leader had on shaping the landscape of Diversity, Equity, and Inclusion (DEI). As a Patient Experience Expert at Feedtrail, I find it particularly pertinent to explore how Martin Luther King’s principles have left an indelible mark on the DEI initiatives we witness in healthcare today.


Martin Luther King’s legacy is synonymous with the relentless pursuit of equality and justice for all. His advocacy for civil rights not only transformed the social fabric of America but also set in motion a broader cultural shift towards recognizing and addressing systemic inequalities. The echoes of King’s dream reverberate strongly in the efforts of healthcare organizations striving to create an inclusive and equitable environment for both patients and staff.


One of King’s key teachings that resonates in healthcare is the importance of understanding and embracing diversity. King envisioned a world where individuals would be judged by the content of their character rather than the color of their skin. In healthcare, this translates to recognizing the unique needs of diverse patient populations, ensuring representation in the healthcare workforce, and dismantling barriers that may disproportionately affect marginalized communities.


Moreover, King’s emphasis on equity aligns with the healthcare sector’s commitment to providing access to quality care. DEI initiatives in healthcare aim to bridge gaps in healthcare disparities, acknowledging that every patient deserves fair treatment, regardless of their background or socioeconomic status. The fight against health inequities is deeply intertwined with King’s vision of a just society.


The impact of Martin Luther King’s legacy is evident in the ongoing efforts of healthcare organizations to promote inclusivity. By prioritizing DEI, healthcare providers are working towards building trust among diverse patient populations. King’s teachings guide these initiatives, emphasizing empathy, understanding, and cultural competence in patient interactions.


As we celebrate Martin Luther King Jr. Day, it is crucial to recognize that the work towards achieving his dream is ongoing. Healthcare organizations, inspired by King’s legacy, continue to evolve their DEI strategies, fostering environments where everyone feels seen, heard, and valued. By integrating King’s principles into the fabric of healthcare, we honor his legacy and contribute to the realization of a more just and equitable society—one patient experience at a time.


Ebook – Engaging Your Patients: Pre, During, and Post Encounter


About Ryan Phillips, Customer Success: Ryan Phillips is a member of the Feedtrail Customer Success team and based in Long Beach, California. Ryan’s background in management consulting allowed him to bring expertise in software deployment and professional services to Feedtrail as the company’s first employee. Since then, Ryan has played a pivotal role in implementing, supporting, and strategizing with customers both large and small. Ryan has also had in hand in facilitating the development of the Feedtrail XM Platform applications such as employee experience, flexible messaging, and rounding.