Frequently Asked Questions

Below are some of our most frequently asked questions. If your question is not answered here, please contact us.

  What size and type of healthcare organizations does Feedtrail work with?

  How long does Feedtrail take to implement?

  How long will it take for my organization to notice results?

  How is feedback solicited/How do patients access the form?

  Does Feedtrail require patients to download an app to provide feedback?

  Does Feedtrail integrate with other software programs?

  Does Feedtrail comply with CMS guidelines?

  Is the data we collect safe/protected?

  Can we customize the questions on our feedback form?

  Is there a limit to the number of users we can have on the Feedtrail platform?

  Can we pull reports from the data we collect?

  I’m concerned that by surveying patients during their experience they won’t want to provide responses to our CMS-mandated post-discharge surveys (i.e., HCAHPS). Will this be an issue?

  Will the notifications overwhelm on-duty staff?

  What is the pricing model?


Feedtrail, Inc.
715 W Johnson St
Raleigh NC 27603
United States

+1 (757) 618-7760


Feedtrail Oy
Orapihlajatie 33
00320 Helsinki

+358 40 900 3599


Contact us here