Patient Experience
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Healthcare Culture of Safety Surveys: Promoting a Safe Environment
by Ashley Worrall April 26thKey Takeaways: Culture of Safety surveys assess employee perceptions of patient safety and identify areas for improvement. Positive employee experiences translate to better patient care and outcomes. Transparent communication...
Physicians Practice: What over 2 million patients say about their healthcare experiences
Physicians Practice: What over 2 million patients say about their healthcare experiences by Deb Woods, Chief Operating Officer April 23rdPhysicians Practice Article: What over 2 million patients say about their healthcare experiences In a recent Physicians Practice...
Breaking Down Barriers: Removing the Stigma of Patient Feedback in Mental Health Care
by Kwasi Nyantakyi, MHA, Customer Success March 21stPatient feedback is a vital component in ensuring patients receive quality care and have an overall excellent patient experience. Yet, in my experience, there still exists a stigma surrounding...
4 Critical Questions to Ask Patient Experience Survey Companies
by Ryan Phillips, Customer Success March 19th Patient experience surveys have become commonplace in healthcare. For instance, from a regulatory standpoint, over 4,000 hospitals use them every year to meet their Hospital Consumer Assessment of...
Meet the Patient Experience Expert: Kwasi Nyantakyi, MHA
by Ashley Worrall March 19th Meet the Patient Experience Expert: Kwasi Nyantakyi, MHA Kwasi is a Customer Success Manager at Feedtrail. He is a healthcare professional with 8+ years of healthcare-related experience in various roles including...
Feedtrail to Host Community Health Patient Experience Summit in Asheville
Feedtrail to Host Community Health Patient Experience Summit in AshevilleFeedtrail to Host Community Health Patient Experience Summit in Asheville This community health-focused event is designed to unite patient experience leaders to propel business, equity, and...
Matching Your Needs With a Patient Experience Management Platform
by Mallory Magelli McKeown, Customer Success March 13th Knowing how your patients experience care is key to improvement across your healthcare organization. The right data — used in the right way — can steer better decision-making that can create...
Feedtrail vs. Free Online Survey Providers
by Mallory Magelli McKeown, Customer Success March 13th In today's healthcare landscape, understanding patient experience isn't just about gathering data; it's about harnessing insights that drive tangible improvements in care delivery....
Meet the Patient Experience Expert: Mallory Magelli McKeown
by Ashley Worrall March 6th Meet the Patient Experience Expert: Mallory Magelli McKeown Mallory is a healthcare professional dedicated to improving the patient experience. With a background in roles like chaplain and family advocate, Mallory’s...
Patient Engagement Strategies for Getting Fast Insights After a Visit
by Ashley Worrall March 1stAfter patients walk through the doors of your facility, they see a provider (or sometimes more than one), get the care they need, and, more often than not, they’re sent on their way. The interaction may feel complete. But...
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