Understanding the Patient’s Journey


Feedtrail lets your team collect patient-centric feedback prior to discharge so that you can react to what matters most.

Feedtrail collects in the moment feedback from the patients point of view and allows your staff to react in real time.



”It has been great to hear from patients in their own words about the care that we provided. We have been able to diagnose issues with the patient’s experience as soon as they arise and make adjustments to the patient’s journey. Feedtrail makes it easier than ever to monitor these individual patient experiences across our footprint.”


- Jennifer Allison, Manager, Inova VIP 360 at Inova Health System


Inova Case Study




“Feedtrail’s platform helps PartnerMD identify friction points in our processes and apply real-time corrections, at the same time allows us to highlight our star performers.”


- Jack Bretcher, COO, PartnerMD


PartnerMD Case Study


FOR PROVIDERS:


We understand that you have a lot on your plate. Our real-time patient feedback platform empowers on-duty staff with impactful insights to enable the addressing of patient needs while giving management hospital-wide transparency.


FOR PATIENTS:


Feedtrail was built to ensure every patient receives the care and attention they deserve. We understand that every interaction that patients have with a provider is unique and we believe that they should have a voice throughout the entirety of the experience.



SEAMLESS IMPLEMENTATION

No IT investment required. Our platform is designed to lessen the burden of your team, not overwhelm them with a complex implementation schedule.


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SERVICE RECOVERY

How do you introduce real-time patient feedback into a hospital environment without overburdening nursing with additional dashboard reminders?


Learn how we do it


ORGANIZATIONAL IMPROVEMENTS

When gradual improvements over time are not enough.

Feedtrail not only uncovers patient feedback that enables your team to address less than perfect patient experiences, it also empowers team to make real-time organizational improvements before these sticking points negatively impact additional experiences.


Learn how we do it



BEST-IN-CLASS ANALYTICS

As soon as feedback is provided, it passes through our proprietary analytics dashboard so your team can extract strategic and operational insights before patients have even been discharged.


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BOOK A DEMO WITH US


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UNITED STATES

Feedtrail, Inc.
715 W Johnson St
Raleigh NC 27603
United States

+1 (757) 618-7760
us@feedtrail.com


EUROPE


Feedtrail Oy
Orapihlajatie 33
00320 Helsinki
Finland

+358 40 900 3599
eu@feedtrail.com

OTHER AREAS

Contact us here