Feedtrail collects in the moment feedback from the patients point of view and allows your staff to react in real time.
We understand that you have a lot on your plate. Our real-time patient feedback platform empowers on-duty staff with impactful insights to enable the addressing of patient needs while giving management hospital-wide transparency.
Feedtrail was built to ensure every patient receives the care and attention they deserve. We understand that every interaction that patients have with a provider is unique and we believe that they should have a voice throughout the entirety of the experience.
No IT investment required. Our platform is designed to lessen the burden of your team, not overwhelm them with a complex implementation schedule.
When gradual improvements over time are not enough.
Feedtrail not only uncovers patient feedback that enables your team to address less than perfect patient experiences, it also empowers team to make real-time organizational improvements before these sticking points negatively impact additional experiences.
As soon as feedback is provided, it passes through our proprietary analytics dashboard so your team can extract strategic and operational insights before patients have even been discharged.
”It has been great to hear from patients in their own words about the care that we provided. We have been able to diagnose issues with the patient’s experience as soon as they arise and make adjustments to the patient’s journey. Feedtrail makes it easier than ever to monitor these individual patient experiences across our footprint.”
- Jennifer Allison, Manager, Inova VIP 360 at Inova Health System
Learn how Inova Health System is using Feedtrail to drive service recovery by downloading Inova VIP 360° case study (pdf).
811 Handsworth Ln, #108
Raleigh, NC 27607
+1 (757) 618-7760
+358 40 900 3599
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