Feedtrail collects in the moment feedback from the patients point of view and allows your staff to react in real time.
No IT investment required. Our platform is designed to lessen the burden of your team, not overwhelm them with a complex implementation schedule.
When gradual improvements over time are not enough.
Feedtrail not only uncovers patient feedback that enables your team to address less than perfect patient experiences, it also empowers team to make real-time organizational improvements before these sticking points negatively impact additional experiences.
As soon as feedback is provided, it passes through our proprietary analytics dashboard so your team can extract strategic and operational insights before patients have even been discharged.
”It has been great to hear from patients in their own words about the care that we provided. We have been able to diagnose issues with the patient’s experience as soon as they arise and make adjustments to the patient’s journey. Feedtrail makes it easier than ever to monitor these individual patient experiences across our footprint.”
- Jennifer Allison, Manager, Inova VIP 360 at Inova Health System
Learn how Inova Health System is using Feedtrail to drive service recovery by downloading Inova VIP 360° case study (pdf).
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Raleigh, NC 27607
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