A SOLUTION THAT HELPS YOU
MEET CHALLENGES HEAD ON


Having success as a business starts by understanding what moves your customers,
but it depends on making sure they come back every time.

UNDERSTAND HOW TO MOVE YOUR CUSTOMERS, NO MATTER THE CLIMATE.

Feedtrail’s RealFeel Feedback solution allows teams to collect real-time feedback and monitor customer satisfaction at every touchpoint to ensure a positive customer experience.

  • Mobile, cloud-based platform so that customers can give self-service feedback about their entire experience.
  • All feedback forms are mobile enabled so customers can give feedback in less than 10 seconds from the convenience of their mobile device.
  • Simple, customizable questionnaires enable businesses to interact with customers about what matters most.

ENGAGE YOUR CUSTOMERS ON THE GROUND LEVEL.

Feedtrail’s platform democratizes your company’s ability to gain insight and take action. Whether you are peering at customers from HQ or interacting with them on a daily basis, Feedtrail keeps each member of your team in the loop and enables them to directly influence customer satisfaction.

  • Location managers have 24/7 access to their location-specific feedback data to inform real-time operational improvements.
  • HQ has visibility across entire location hierarchy for a complete understanding of customer satisfaction.
  • Scalable for organizations of all sizes so you that can monitor all critical customer touchpoints at once.

USE INSIGHT AND ACTION TO RETAIN YOUR CUSTOMERS.

Many businesses collect data on what drives customers to and from their business. But is collecting the data enough? We think not.

Feedtrail’s platform enables ground-level teams to make real-time improvements in the service they provide to ensure every customer leaves satisfied.

  • Every member of your team has 24/7 access to their tabulated list of customer concerns and questions.
  • Real-time push notifications are sent to designated personnel for any feedback that requires immediate attention.
  • The platform’s FeedbackRoadMap™ tool creates improvement plans for achieving even greater levels of continued customer satisfaction.

UNITED STATES

Feedtrail USA LLC
1050 N Taylor St #505
Arlington VA 22201
United States

+1 (757) 618-7760
us@feedtrail.com

EUROPE

Feedtrail Oy
Metsänneidonkuja 10
02130 Espoo
Finland

+358 40 900 3599
eu@feedtrail.com

OTHER AREAS

Contact us here