We don’t need to point out how difficult it is to run a restaurant.
At Feedtrail, we built a solution that allows you to understand exactly why your diners keep coming back or why they don’t. Most crucially, our platform is designed so that you can understand how your diners feel throughout their dining experience.
GIVING CUSTOMERS A VOICE
Feedtrail gives customers a way to share about what matters most to them when it matters most to them, while in your restaurant. Remove the guessing games when it comes to understanding the tastes and preferences of your customers.
Our solution makes sure managers are kept in touch with EVERYTHING that is going on at your restaurant. Any negative feedback is filtered through our analytics dashboard and your key staff are alerted immediately via text message so that they can get to the customer before it’s too late.
LEARNING MORE FROM CUSTOMERS
Feedtrail generates 10x the amount of granular customer feedback as public-facing social media pages. Now you can learn privately about your entire customer base, not just those who go online to share.
With this platform in place, you can collect feedback on every meal and every employee across your growing footprint. All data passes through our analytics dashboard so that your team can distill key insights in real time.
Case - Murphy's Restaurant, Atlanta
”Murphy’s has been a favorite restaurant in Atlanta for 35 years! In order to continue to satisfy our beloved guests it’s critical that we collect timely feedback from them. Feedtrail has been instrumental in helping my location teams gather this valuable feedback on our guests’ experiences while they are still in our the restaurants, rather than having to learn about it on social media. By offering a way to give unbiased, in-the-moment feedback on the services that we provide, customers are much more likely to leave positive reviews on social media. You can imagine the advantages this has brought our brand!”
”Having Feedtrail in place gives my team the ability to ensure a quality experience for our guests. The solution’s push notification features allows my managers to keep tabs on everything that is happening in their location so if a concern arises, they are notified immediately and can remedy the situation. This has become invaluable for my team and for my brand and I’m confident that this product will be a huge advantage to any operator who cares about customer service and building a loyal guest following.”
- Tom Murphy, renowned Atlanta restauranteur
- How it works
- CAHPS protocols
- Service recovery
- Organizational improvements
- Best-in-class analytics
- Seamless implementation
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811 Handsworth Ln, #108
Raleigh, NC 27607
+1 (757) 618-7760
+358 40 900 3599
Contact us here