MEETING THE CUSTOMER
AT EACH TOUCHPOINT


A portfolio of products that turns your hard-won insight into customer success stories.

PERSONNEL
FEEDBACK

Create an individual feedback profile for each of your employees.

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LOCATION
FEEDBACK

Collect feedback on specific locations and departments.

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PRODUCT
FEEDBACK

Collect feedback about your company's products.

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CUSTOM
SOLUTIONS

Feedtrail has white label capability and is scalable regardless of company size or complexity.

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REALFEEL PERSONNEL

Customers can provide feedback about each customer-employee interaction enabling managers and employees to make real-time improvements in the customer service they provide.

  • Monitor employee performance across all locations at all times.
  • Turn every customer into a mystery shopper and motivate your employees to provide better customer service.
  • Identify the need for training and reward top performing employees.

REALFEEL LOCATION

Analyze performance across your company's entire footprint.

  • Guide your organization toward strategic goals by measuring customer satisfaction minute by minute.
  • Compare performance and measure customer sentiment across multiple store locations and throughout individual departments.
  • Give your branch managers access to their store's feedback to enable them to react to customer concerns or praise in real time.

REALFEEL PRODUCT

Measure customers’ ever-changing tastes and preferences in real-time so you can pin point your customers’ preferences and tailor products to fit their needs.

  • Get feedback about new product launches in real-time.
  • See how different product categories compare with each other.
  • Show your customers that your company values their opinions.

CUSTOM SOLUTIONS

Feedtrail has white label capability and is scalable regardless of company size or complexity.

Contact us

UNITED STATES

Feedtrail USA LLC
1050 N Taylor St #505
Arlington VA 22201
United States

+1 (757) 618-7760
us@feedtrail.com

EUROPE

Feedtrail Oy
Metsänneidonkuja 10
02130 Espoo
Finland

+358 40 900 3599
eu@feedtrail.com

OTHER AREAS

Contact us here