Patient satisfaction survey software
Personalized engagement – the key to patient satisfaction
Let Feedtrail XM help you transform patient satisfaction with personalized engagement surveys, all in real time.
Ensuring high patient satisfaction
One of the big impediments to fantastic customer experience in healthcare is the lack of visibility to a full view of the patient journey.
When you ask the right question at the right time in a patient journey, you will learn unexpected things that help you improve patient satisfaction. Rich data populates your Feedtrail dashboard the moment your patients respond. No more waiting for weeks to learn about issues.
Patient Satisfaction beyond
Patient experience goes far beyond the time spent within your walls or face to face with a provider. Tailored, personalized engagement across the patient journey is key to patient satisfaction..
- COVID symptom tracker
- Pre-surgery check in
- Virtual check in
- Mass marketing notifications
- Telehealth login
- Appointment outreach
- Welcome message
- Transition of care experience feedback
- First impression survey
- Provider-specific survey
- Pre-discharge feedback
- Comprehensive post experience survey
- Post appointment “reminders” or follow up
- Next Steps message
- Thank you message
- Social determinants of health
- Reputation management
“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”
Chief Patient Experience Officer
Chief Clinical Officer, Aveanna Healthcare
News & Insights
Finding New Ways to Connect with Patients
Learn how one organization drove revenue and increased engagement amind the COVID-19 pandemic through direct messaging.
Feedtrail and IHE: Humanizing Healthcare During a Pandemic
Presented by Feedtrail and the Institute for Healthcare Excellence (IHE), this webinar discusses how to gather better data about clinician and patient experience and utilize that data to improve both your organization’s culture and patient outcomes — even during a pandemic.
New Tool Collects Patient Feedback Faster During Hospital Stays
Targeted Surveys Allow Patients to Comment on Experiences in Real Time, Enabling Staff to Respond to Needs Faster.
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Learn how the Feedtrail platform can adapt to your every need