Patient satisfaction survey software

Personalized engagement – the key to patient satisfaction

Let Feedtrail XM help you transform patient satisfaction with personalized engagement surveys, all in real time.

Ensuring high patient satisfaction

One of the big impediments to fantastic customer experience in healthcare is the lack of visibility to a full view of the patient journey.

When you ask the right question at the right time in a patient journey, you will learn unexpected things that help you improve patient satisfaction. Rich data populates your Feedtrail dashboard the moment your patients respond. No more waiting for weeks to learn about issues.

Feedtrail - Healthcare Experience Management

Patient Satisfaction beyond

Patient experience goes far beyond the time spent within your walls or face to face with a provider. Tailored, personalized engagement across the patient journey is key to patient satisfaction..

Pre

Set expectations

COVID symptom tracker
Pre-surgery check in
Virtual check in
Mass marketing notifications
Telehealth login
Appointment outreach

During

Manage expectations

Welcome message
Transition of care experience feedback
First impression survey
Provider-specific survey
Pre-discharge feedback

Post

Exceed expectations

Comprehensive post experience survey
Post appointment “reminders” or follow up
Next Steps message
Thank you message
Social determinants of health
Reputation management

“Feedtrail enables us to engage patients at key moments of their unique journey, and provides flexibility to shift our focus and uncover insights around specific aspects of the patient experience we want to better understand.”

“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”

Alan Dubovsky

Chief Patient Experience Officer

Beth Rubio

Chief Clinical Officer, Aveanna Healthcare

News & Insights

New Resources

Finding New Ways to Connect with Patients

Learn how one organization drove revenue and increased engagement amind the COVID-19 pandemic through direct messaging.

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Webinar On-Demand

Feedtrail and IHE: Humanizing Healthcare During a Pandemic

Presented by Feedtrail and the Institute for Healthcare Excellence (IHE), this webinar discusses how to gather better data about clinician and patient experience and utilize that data to improve both your organization’s culture and patient outcomes — even during a pandemic.

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