Personalized patient journeys
One of the big impediments to fantastic customer experience in healthcare is the lack of visibility to a full view of the patient journey.
When you ask the right question at the right time in a patient journey, you will learn the most unexpected things. Rich data populates your Feedtrail dashboard the moment your patients respond. No more waiting for weeks to learn about issues.
Understanding every step of the Patient Journey
Every person who interacts with your organization will have different concerns and experiences along their patient journey. So why would you ask them all the same questions? With Feedtrail, you can tailor specific questions to each of your segments, regions, departments, and more to uncover consumer preferences a patient develops during their patient journey. Then adjust those surveys as initiatives and learings evolve.
- COVID symptom tracker
- Pre-surgery check in
- Virtual check in
- Mass marketing notifications
- Telehealth login
- Appointment outreach
- Welcome message
- Wait experience feedback
- First impression survey
- Provider-specific survey
- Transition of care
- Pre-discharge feedback
- Comprehensive post experience survey
- Post appointment “reminders” or follow up
- Next Steps message
- Thank you message
- Patient reported outcomes
- Social determinants of health
- Reputation management
“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”
Chief Patient Experience Officer
Chief Clinical Officer, Aveanna Healthcare
News & Insights
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