Patient journey

Transform the patient journey with real-time insights

With Feedtrail you have the ability to engage at key moments of each unique patient journey throughout your organization and the flexibility to shift your focus and uncover insights around specific aspects of the patient experience you want to better understand.

Personalized patient journeys


One of the big impediments to fantastic customer experience in healthcare is the lack of visibility to a full view of the patient journey.

When you ask the right question at the right time in a patient journey, you will learn the most unexpected things. Rich data populates your Feedtrail dashboard the moment your patients respond. No more waiting for weeks to learn about issues.

Feedtrail - Healthcare Experience Management

Understanding every step of the Patient Journey

Every person who interacts with your organization will have different concerns and experiences along their patient journey. So why would you ask them all the same questions? With Feedtrail, you can tailor specific questions to each of your segments, regions, departments, and more to uncover consumer preferences a patient develops during their patient journey. Then adjust those surveys as initiatives and learings evolve.

Feedtrail - Healthcare Experience Management

Pre

Set expectations

  • COVID symptom tracker
  • Pre-surgery check in
  • Virtual check in
  • Mass marketing notifications
  • Telehealth login
  • Appointment outreach
Feedtrail - Healthcare Experience Management

During

Manage expectations

  • Welcome message
  • Wait experience feedback
  • First impression survey
  • Provider-specific survey
  • Transition of care
  • Pre-discharge feedback
Feedtrail - Healthcare Experience Management

Post

Exceed expectations

  • Comprehensive post experience survey
  • Post appointment “reminders” or follow up
  • Next Steps message
  • Thank you message
  • Patient reported outcomes
  • Social determinants of health
  • Reputation management
Feedtrail - Healthcare Experience Management
“Feedtrail enables us to engage patients at key moments of their unique journey, and provides flexibility to shift our focus and uncover insights around specific aspects of the patient experience we want to better understand.”

“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Alan Dubovsky

Chief Patient Experience Officer

Beth Rubio

Chief Clinical Officer, Aveanna Healthcare

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

News & Insights

Feedtrail - Healthcare Experience Management

New Resources


Finding New Ways to Connect with Patients

Learn how one organization drove revenue and increased engagement amind the COVID-19 pandemic through direct messaging.

Feedtrail - Healthcare Experience Management

Webinar On-Demand

Feedtrail and IHE: Humanizing Healthcare During a Pandemic

Presented by Feedtrail and the Institute for Healthcare Excellence (IHE), this webinar discusses how to gather better data about clinician and patient experience and utilize that data to improve both your organization’s culture and patient outcomes — even during a pandemic.

Feedtrail - Healthcare Experience Management

News


New Tool Collects Patient Feedback Faster During Hospital Stays

Targeted Surveys Allow Patients to Comment on Experiences in Real Time, Enabling Staff to Respond to Needs Faster.

Book a demo

Learn how the Feedtrail platform can adapt to your every need

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West Hollywood, CA 90048

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

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