Feedtrail is a customer-centric bridge between provider and customer that allows customers to share candidly about what matters most to them. The service helps you hear from your customers when their expectations are highest and their satisfaction is most sensitive/critical… DURING their experience.
We believe that any solution is best explained through an example. Below is an example of an actual Feedtrail implementation for a hotel chain.
CHALLENGE
Hotel chain had difficulties engaging its guests during their stay and reviews on social media platforms were not upto the company's standards.
ACTION
Feedtrail’s solution was implemented into each hotel as a self-service tool. Each guest got a “give us feedback card” with instructions on how to give feedback with their own mobile device. In addition, a tablet stand was located at the reception and the hotel restaurant.
RESULT
Through the continuous monitoring of the entire guest journey each hotel has been able to raise the bar of service excellence. When a feedback is received that is below standards, push notifications are sent to duty managers who can turn around the situation and make sure the guest leaves satisfied.
SITEMAP
HOME
- How it works
- CAHPS protocols
SOLUTION
- Service recovery
- Organizational improvements
- Best-in-class analytics
- Seamless implementation
OTHER INDUSTRIES
- Finance
- Restaurants
- Hospitality
- Retail
- Transportation
- Events
CONTACT
BOOK A DEMO
UNITED STATES
Feedtrail, Inc.
811 Handsworth Ln, #108
Raleigh, NC 27607
United States
+1 (757) 618-7760
us@feedtrail.com
EUROPE
Feedtrail Oy
Orapihlajatie 33
00320 Helsinki
Finland
+358 40 900 3599
eu@feedtrail.com
OTHER AREAS
Contact us here
