Feedtrail is a customer-centric bridge between provider and customer that allows customers to share candidly about what matters most to them. The service helps you hear from your customers when their expectations are highest and their satisfaction is most sensitive/critical… DURING their experience.
We believe that any solution is best explained through an example. Below is an example of an actual Feedtrail implementation for a hotel chain.
Hotel chain had difficulties engaging its guests during their stay and reviews on social media platforms were not upto the company's standards.
Feedtrail’s solution was implemented into each hotel as a self-service tool. Each guest got a “give us feedback card” with instructions on how to give feedback with their own mobile device. In addition, a tablet stand was located at the reception and the hotel restaurant.
Through the continuous monitoring of the entire guest journey each hotel has been able to raise the bar of service excellence. When a feedback is received that is below standards, push notifications are sent to duty managers who can turn around the situation and make sure the guest leaves satisfied.
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