Service Recovery

Helping your teams become service recovery champions

Helping your teams become service recovery champions


Collecting feedback in real time is useless if key staff is unable to act on what they learn from patients. Our platform informs your appropriate team members instantly of all patient concerns in their department to ensure no patient leaves feeling unheard.

Patient feedback must be addressed, but not in a manner that detracts from the providers overall routine. Feedtrail’s solution allows each member of your team to set notification levels that are convenient for his or her schedule so that teams can distill insights specifically critical to their department’s provision of clinical care.


See how we operationalize service recovery: download pdf.





Collecting feedback in real time is useless if key staff is unable to act on what they learn from patients. Our platform informs your appropriate team members instantly of all patient concerns in their department to ensure no patient leaves feeling unheard.



Patient feedback must be addressed, but not in a manner that detracts from the providers overall routine. Feedtrail’s solution allows each member of your team to set notification levels that are convenient for his or her schedule so that teams can distill insights specifically critical to their department’s provision of clinical care.


Organizational improvements


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UNITED STATES

Feedtrail, Inc.
811 Handsworth Ln, #108
Raleigh, NC 27607
United States

+1 (757) 618-7760
us@feedtrail.com


EUROPE


Feedtrail Oy
Orapihlajatie 33
00320 Helsinki
Finland

+358 40 900 3599
eu@feedtrail.com

OTHER AREAS

Contact us here