Organizational Improvements

The Ripple Effect of Feedback

While CAHPS efforts take months to identify and highlight discernable patterns, Feedtrail’s CMS and HIPAA-compliant real-time patient feedback solution will allow your team to deploy in-the-moment diagnostics to garner a detailed understanding of the patients’ journey.

Keeping team members in the loop

Feedtrail makes sharing patient feedback with the proper team member easy. This way, key staff will have a real-time understanding of what is going on across your footprint – and all from your patients’ perspective.

Every shade of feedback

Individual-specific, location-specific, touchpoint-specific: our platform tracks it all. Let your patients select employees by name and picture or simply provide overall experience feedback. Figure out exactly what matters to each patient and create lasting plans for improvement.

Real-time database of archived patient sentiment

Our platform keeps all patient feedback (comments and quantitative) archived so that you can track improvements over time. Refer to any point in time and compare current patient sentiment with the suggestions from previous patient experiences.



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UNITED STATES

Feedtrail, Inc.
811 Handsworth Ln, #108
Raleigh, NC 27607
United States

+1 (757) 618-7760
us@feedtrail.com


EUROPE


Feedtrail Oy
Orapihlajatie 33
00320 Helsinki
Finland

+358 40 900 3599
eu@feedtrail.com

OTHER AREAS

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