While CAHPS efforts take months to identify and highlight discernable patterns, Feedtrail’s CMS and HIPAA-compliant real-time patient feedback solution will allow your team to deploy in-the-moment diagnostics to garner a detailed understanding of the patients’ journey.
Keeping team members in the loop
Feedtrail makes sharing patient feedback with the proper team member easy. This way, key staff will have a real-time understanding of what is going on across your footprint – and all from your patients’ perspective.
Every shade of feedback
Individual-specific, location-specific, touchpoint-specific: our platform tracks it all. Let your patients select employees by name and picture or simply provide overall experience feedback. Figure out exactly what matters to each patient and create lasting plans for improvement.
Real-time database of archived patient sentiment
Our platform keeps all patient feedback (comments and quantitative) archived so that you can track improvements over time. Refer to any point in time and compare current patient sentiment with the suggestions from previous patient experiences.
811 Handsworth Ln, #108
Raleigh, NC 27607
+1 (757) 618-7760
+358 40 900 3599
Contact us here