CAHPS protocols

Guiding you through todays stringent regulatory environment

Rest assured, Feedtrail’s solution fits within the bounds of CMS-mandated CAHPS protocols.

Feedtrail is a mobile patient feedback solution that is designed to allow patients to inform providers about the clinical care they have received.

Feedtrail is not a rigid, hospital wide survey tool. Feedtrail’s solution allows your team to customize questions and has safeguards in place to prevent against infringing on HCAHPS regulations. On top of that, Feedtrail allows each department to ask specific questions that are pertinent to their ongoing initiatives or temporary opportunities for improvement.

Feedtrail’s clinical experts consult your team on exactly how to solicit the correct patient feedback so that you can get down to what matters: creating a great patient experience through the care that your team provides.

Solution in detail

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