We understand that waiting weeks to learn about the details that influence patient satisfaction keeps you up at night.
With Feedtrail, we have eliminated the guessing game by enabling health systems to collect and monitor patient feedback prior to discharge so that your on-duty staff can ensure perfect patient experiences.
LEARNING FROM PATIENTS WHEN IT MATTERS MOST: During the experience
Our platform lets your patients share about what matters most to them, when it matters most to them, BEFORE discharge.
A NEW LEVEL OF SERVICE RECOVERY
Our system sends out real-time push notifications to appropriate on duty personnel when negative feedback is received to empower staff for immediate service recovery.
EMPOWER EACH DEPARTMENT WITH THE INFORMATION IT NEEDS
Our platform allows your team to completely customize each department's feedback form to dig deeper into department- specific opportunities for improvement or praise.
NO MORE WAITING WEEKS TO REVIEW PATIENT SATISFACTION DATA
All feedback data can be reviewed the moment it is received on any device with internet connection and by all key personnel – both in the office and on the hospital floor.
Case - Inova Health System
”The system sends me push notifications every time that a situation requires extra attention. We have been able to diagnose issues with the patient’s experience as soon as they arise and make adjustments to the patient’s journey. Feedtrail makes it easier than ever to monitor these individual patient experiences across our footprint.”
- Jennifer Allison, RN, Inova VIP 360° at Inova Health System
Learn how Inova health System is using Feedtrail to drive service recovery by downloading Inova VIP 360° case study (pdf).
Rounding, Post-Experience surveys, and HCAHPS
Feedtrail supplements your team’s current efforts to learn about the patient’s experience. We designed this solution not to replace the need for rounding or post-experience surveys, but rather to make sure that the patient has a way to voice their feedback about their experience with your hospital in an unbiased way throughout their experience.
It is crucial to understand how Feedtrial fits within the HCAHPS framework… Feedtrail is a supplement to CMS-mandated surveying, it is not a replacement. We provide a real time, self-service feedback solution that hospitals can implement to assess and improve the care that they provide patients during their stay in the hospital. The very essence of this solution is that it allows every member of your team to learn about specific concerns that patients have, the moment they have them.
811 Handsworth Ln, #108
Raleigh, NC 27607
+1 (757) 618-7760
+358 40 900 3599
Contact us here