Feedtrail helps financial institutions collect and monitor in the moment, self-service feedback from customers and enables real-time sharing of that data to ensure flawless experiences.
Finally, a platform that is robust enough to monitor customer satisfaction with every experience, down to the last individual banker.
Empower your team with a tool to collect the granular, location and individual-specific feedback they need to seamlessly monitor the entire location footprint.
INSIGHTS FOR THE WHOLE TEAM
Our platform lets every member of your team learn about the aspects of customer satisfaction that are most pertinent to them on a daily basis.
Feedtrail helps you track your customers’ interactions at each touchpoint throughout their journey with your bank. It’s time you stop relying on post experience surveys to learn about what went well, or poorly for your customer.
IN THE MOMENT LEARNING
Allow your customers to share about what is most important to them DURING their experience with your bank. You shouldn’t have to learn about the good and the bad on social media after the fact.
1050 N Taylor St #505
Arlington VA 22201
+1 (757) 618-7760
+358 40 900 3599
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