FINANCIAL INSTITUTIONS


Financial transactions are complex.
Ensuring customer satisfaction should not be.

Feedtrail helps financial institutions collect and monitor in the moment, self-service feedback from customers and enables real-time sharing of that data to ensure flawless experiences.

Finally, a platform that is robust enough to monitor customer satisfaction with every experience, down to the last individual banker.


COMPLETE TRANSPARENCY

Empower your team with a tool to collect the granular, location and individual-specific feedback they need to seamlessly monitor the entire location footprint.


INSIGHTS FOR THE WHOLE TEAM

Our platform lets every member of your team learn about the aspects of customer satisfaction that are most pertinent to them on a daily basis.


JOURNEY MAPPING

Feedtrail helps you track your customers’ interactions at each touchpoint throughout their journey with your bank. It’s time you stop relying on post experience surveys to learn about what went well, or poorly for your customer.


IN THE MOMENT LEARNING

Allow your customers to share about what is most important to them DURING their experience with your bank. You shouldn’t have to learn about the good and the bad on social media after the fact.

LEAVE US A CONTACT REQUEST


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UNITED STATES

Feedtrail, Inc.
1050 N Taylor St #505
Arlington VA 22201
United States

+1 (757) 618-7760
us@feedtrail.com

EUROPE

Feedtrail Oy
Orapihlajatie 33
00320 Helsinki
Finland

+358 40 900 3599
eu@feedtrail.com

OTHER AREAS

Contact us here