Feedtrail and the Center for Improvement in Healthcare Quality (CIHQ) Collaborate to Enhance Patient Satisfaction and Retention

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By Gert Volmer

About the Collaboration

Feedtrail, the nation’s leading real-time patient insights platform, and the Center for Improvement in Healthcare Quality (CIHQ) are driving for the same goal – to radically improve the effectiveness and efficiency of healthcare delivery.

Paul Jaglowski, CEO of Feedtrail says, CIHQ is an ideal partner because we both believe wholeheartedly in ensuring every patient receives a consistently high quality of care. Having worked with organizations of all sizes, including acute care hospitals, emergency departments, urgent care centers and community hospitals, we are excited for the opportunity to help CIHQ’s clients increase patient retention, CMS reimbursement, and patient satisfaction.”

A strict departure from traditional post-experience pen and paper surveys, Feedtrail enables healthcare organizations to engage with patients on their personal mobile devices before discharge to learn specific details about their interactions with individual physicians, nurses, and other patient-facing personnel. Once patient feedback is received, on-duty staff are instantly notified of which patients need service recovery and where there are department or provider-specific opportunities for improvement.

Rick Curtis, Chief Executive Officer of CIHQ, explains his perspective. “We couldn’t be more excited to partner with Feedtrail. Our partnership will enable our clients to have far more real-time visibility into their patient satisfaction and will help us pinpoint the areas where hospitals have the most room for improvement. Feedtrail has a wealth of experience our clients will benefit from immediately.”

About CIHQ

The Center for Improvement in Healthcare Quality is a membership-based organization comprised of over 400 acute care and critical access hospitals across the United States. Member organizations enjoy a comprehensive program of web-based and other support services designed to help them be successful in their accreditation and certification compliance efforts. CIHQ is also recognized as a deeming-authority by CMS for acute care and long-term acute care hospitals. More information available at www.cihq.org.

About Feedtrail

Feedtrail is a real-time feedback platform built to meet the specific and ever-changing needs of the healthcare industry. Feedtrail automates the collection of in-the-moment feedback, analysis of the data, and service recovery, helping healthcare organizations improve patient care, enhance employee retention, increase revenue, and prevent patient churn. More information is available at https://www.feedtrail.com, and for daily updates follow Feedtrail on LinkedIn