HOW IT WORKS
Eliminate experience gaps and transform the patient journey with a single platform.
Feedtrail’s patient experience management software gives you the flexible tools, real-time data, and actionable insights you need to deliver an exceptional, personalized experience across the entire patient journey.
PRE-VISIT
Set Expectations
- Appointment outreach
- Virtual check-in
- Telehealth login
- Personalized pre-visit updates
DURING VISIT
Manage Expectations
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Welcome message
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Arrival and wait experience
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Provider communication
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Pre-discharge feedback
POST-VISIT
Exceed Expectations
- Net Promoter Score (NPS)
- Care reminders
- Next steps message
- Social reviews
Feedtrail enables us to engage patients at key moments of their unique journey, and provides flexibility to shift our focus and uncover insights around specific aspects of the patient experience we want to better understand.
Alan Dubovsky
Sharing positive feedback with providers and care teams in teal time has been a game changer. It helps alleviate burnout, reduce turnover, and drives support for patient experience initiatives across the organization.
Carrie Bonsack
Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.
Beth Rubio
