Patient Experience
Blog + News
Improving Wait Times in the Age of the Baby Boomer Boom
by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist January 22nd In the ever-evolving landscape of healthcare, a significant challenge emerges as the Baby Boomer generation places unprecedented demands on the system. As this...
The Keys to Improving Patient Experience in Marginalized Communities
by Mallory Magelli McKeown, Customer Success January 18thVery little is easy about running a healthcare facility, especially at federally qualified healthcare centers (FQHCs) and community health centers (CHCs), where the needs of the...
Martin Luther King’s Legacy: Shaping Diversity, Equity, and Inclusion in Modern Healthcare
by Ryan Phillips, Customer Success January 12th As we commemorate Martin Luther King Jr. Day, it is essential to reflect on the profound impact this visionary leader had on shaping the landscape of Diversity, Equity, and Inclusion (DEI). As a...
4 Resolutions for Healthcare Quality Managers in 2024
by Ryan Phillips, Customer Success January 10th As we step into a new year, healthcare quality managers find themselves at the forefront of transforming patient experience. In the dynamic healthcare landscape, staying ahead requires a strategic...
Feedback Fanatic: Leslie Nestor Amplifies Patient Voices at EVMS
by Ashley Worrall January 5thOur Feedback Fanatic award recognizes experience champions that are striving to innovate and improve patient and employee experiences, transform culture, and use feedback for positive change. Leslie Nestor, Assistant EVMS...
Learning Bite Video: How Technology Can Add Value to Patient Experience
by Nikki Angeli MHA, BSN, RN, CPHQ, CPXP and Mallory Magelli McKeown December 15thThe Beryl Institute Learning Bite Video: Discover How Technology Can Add Value to Patient Experience In The Beryl Institute’s latest Learning Bite video Feedtrail...
Tuning Up Your Patient Survey Offerings: PX’s Digital Evolution
Tuning Up Your Patient Survey Offerings: PX’s Digital Evolution by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist December 13th Decades. That’s how long healthcare organizations have been surveying patients to understand their experiences...
Powering Profitability & Patient Retention for Physician Practices
Powering Profitability & Patient Retention for Physician Practices by Ryan Phillips, Customer Success December 8th As frontline providers of primary and specialty care, physician practices are often the first point of contact for individuals seeking...
3 Essential Themes from The Beryl Institute’s Fall 2023 PX Pulse Report
by Ryan Phillips, Customer Success November 29th It’s undeniable: Providing a positive patient experience (PX) is critical in healthcare – yet all 50 states in the U.S. experienced significant PX declines over the past two years, according to...
Patient Engagement for a Successful National Influenza Vaccination Week
by Christine Serafin, Customer Success November 27th As winter approaches, safeguarding public health takes center stage. The upcoming National Influenza Vaccination Week (NIVW – Dec 4 – 8, 2023) underscores the significance of proactive measures in...
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