The Feedtrail Blog
Stay up to date with the latest news, trends, and product tips.Additional details and responses to commonly asked questions about Feedtrail’s platform are provided below. If you’re looking to learn more, our customer success team is happy to chat.
Nurse burnout in the wake of COVID-19 can cost up to $137B
[PRESS RELEASE] FeedTrail, in partnership with HOLLIBLU, releases final results from first-ever nationwide survey of nurses, giving voice to toll of COVID-19 crisis on nurses while surfacing new insights for healthcare care systems. RESEARCH TRIANGLE PARK, N.C....
read moreNewly-released HOLLIBLU and Feedtrail COVID-19 Nurse Survey has finger on the pulse of nursing professionals nationwide, as featured in NBC Nightly News with Stephanie Gosk
Results from a nationwide survey of 1,200 nurses from more than 400 hospitals gives voice to the physical, mental and emotional toll of coronavirus pandemic. Preliminary analysis of the data underscores the healthcare industry’s lack of preparedness for a crisis of...
read moreCHOPTANK COMMUNITY HEALTH PARTNERS WITH FEEDTRAIL TO ENHANCE PATIENT EXPERIENCE
Seeking to improve patient's experiences in their community health center, Choptank Community Health System has introduced a new feedback tool that will allow patients to comment on their experiences in real time rather than waiting to complete surveys after going...
read moreFULL STACK SOFTWARE DEVELOPER
Primary focus will be on coding backend customer requests in a scalable way. Over time, the purpose is to grow into owning more complex backend development projects. Another key area of focus is the development of the entire platform frontend. This role reports to the...
read moreSimple and Quick Opportunities to Improve Patient Experience
Anyone who works in a hospital or many other organizations has heard the phrase “patient experience” many times over the last few years. However, when it comes to hospitals and other medical organizations, the idea can elicit a bit of annoyance, as...
read moreWhen the Customer is not Always Right Part II
Last week we discussed the patient experience problem facing healthcare. Leadership and individual providers have significantly differing views of the importance of patient experience. Understanding when the customer is right, when there’s actually an issue, and when...
read moreHow Patient Confidence Relates to Higher Hospital NPS
A recent study asked nearly 2,000 hospital patients to offer information about their experiences. One of the things that were measured was the Net Promoter Score (NPS), while another was the current emotional state of the patient. It might seem strange to think...
read moreWhen the Customer is not Always Right
The customer is always right. ...right? For many service-based companies, this mantra rings true more often than it doesn’t. It’s not hard to understand that if a customer is not happy with what you are doing, they will likely go elsewhere. When a customer at a...
read moreExpert Interview Series, Episode 21: Paul Carrington, Director of Quality, Pratt Regional Medical Center
Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. Today we're really excited to get a chance to talk to Paul Carrington, the Director of Quality...
read more15 Stats for Loyalty, Retention, and Satisfaction
The rise of consumerism has put a great deal of pressure on Healthcare organizations across the country to improve their patient experience. Let us take a closer look at how businesses, in general, go about prioritizing customer experience to succeed in...
read moreLet's Chat!
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