The Feedtrail Blog
Stay up to date with the latest news, trends, and product tips.Additional details and responses to commonly asked questions about Feedtrail’s platform are provided below. If you’re looking to learn more, our customer success team is happy to chat.
When the Customer is not Always Right Part II
Last week we discussed the patient experience problem facing healthcare. Leadership and individual providers have significantly differing views of the importance of patient experience. Understanding when the customer is right, when there’s actually an issue, and when...
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How Patient Confidence Relates to Higher Hospital NPS
In 2018, a study asked nearly 2,000 hospital patients to offer information about their experiences. One of the things that was measured was the Net Promoter Score (NPS), while another was the current emotional state of the patient. It might seem strange to think that...
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When the Customer is not Always Right
The customer is always right. ...right? For many service-based companies, this mantra rings true more often than it doesn’t. It’s not hard to understand that if a customer is not happy with what you are doing, they will likely go elsewhere. When a customer at a...
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Expert Interview Series, Episode 21: Paul Carrington, Director of Quality, Pratt Regional Medical Center
Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. Today we're really excited to get a chance to talk to Paul Carrington, the Director of Quality...
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15 Stats for Loyalty, Retention, and Satisfaction
The rise of consumerism has put a great deal of pressure on Healthcare organizations across the country to improve their patient experience. Let us take a closer look at how businesses in general go about prioritizing customer experience to succeed in improving...
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Expert Interview Series, Episode 17: Cheryl Kilbourne, Director of Inpatient Nursing, Wakemed Health and Hospitals
Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. Today I'm very excited to talk to Cheryl Kilbourne, the Director of Inpatient Nursing at...
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5 Practices that Improve Patient Satisfaction and Practice Performance Scores
To retain your patients, you must increase satisfaction and practice performance scores. Follow these tips to increase customer loyalty. By Gert Volmer Physician reimbursement continues to be impacted by patient satisfaction scores. At one time, only hospitals needed...
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Build Loyalty and Retain Your Patients
In the healthcare field, it is essential to build loyalty and retain patients. We have the solutions you need to exceed the expectations of your clientele. By Gert Volmer It’s hard to win consumer loyalty for your healthcare system. To build strong loyalty and retain...
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SYNLAB and Feedtrail partnership
SYNLAB partners with Feedtrail to promote and evaluate customer feedback. SYNLAB, the leading medical diagnostic services provider in Europe, entered into a partnership with Feedtrail, offering a digital platform for real-time patient and customer feedback based in...
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Improve Patient Experience Data Collection with These 5 Steps
Improve Patient Experience Data Collection with These 5 Steps When you are looking to improve the collection of patient experience data, make sure you are doing the right things. Follow our 5 tips for immediate success. By Gert Volmer Collecting patient experience...
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