Patient Experience
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Patient Feedback That Organizations Should Gather During a Visit
by Ashley Worrall February 13thEvery healthcare organization sends its patients post-discharge satisfaction surveys, but those efforts capture an incomplete and potentially inaccurate picture of how patients view your organization and care delivery. The...
Falling in Love with Patient Feedback: A Valentine’s Ode to Quality Healthcare
by Ryan Phillips, Customer Success February 12th As Valentine's Day approaches, hearts everywhere are aflutter with expressions of love and appreciation. In the realm of healthcare, there's a unique and transformative love story unfolding—one...
Feedtrail Recognized as Best in KLAS for Patient Experience Improvement
Feedtrail Recognized as Best in KLAS for Patient Experience ImprovementFeedtrail Recognized as Best in KLAS for Patient Experience Improvement Patient experience innovator Feedtrail earns #1 ranking for the patient experience improvement category. ...
Promoting Healthcare Equity with the Next Generation of Patient Experience Surveys
by Paul Jaglowski Chief Strategy Officer February 5th Those of us in the healthcare space strive to fine-tune our processes and operations in the pursuit of better outcomes, constantly looking for ways to improve the safety and quality of care....
Meet the Patient Experience Expert: Nikki Angeli
by Ashley Worrall February 2nd Meet the Patient Experience Expert: Nikki Angeli MHA, BSN, RN, CPHQ, CPXP Nikki is a Patient Experience Strategist at Feedtrail. She is a seasoned ICU nurse turned dynamic healthcare consultant, with over a decade...
A Day in the Life: Healthcare Service Recovery through Patient Engagement Surveying
by Nikki Angeli MHA, BSN, RN, CPHQ, CPXP and Mallory Magelli McKeown February 1stIn the ever-evolving landscape of healthcare, providing exceptional patient experiences has become a top priority for providers worldwide. Last week, we had the pleasure of...
MedCity News: How to Holistically Embrace the Patient Experience
MedCity News: How to Holistically Embrace the Patient Experience by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist January 29thMedCity News Article: More Than a Survey: How to Holistically Embrace the Patient Experience In a recent MedCity News...
Meet the Patient Experience Expert: Ryan Phillips
by Ashley Worrall January 29th Meet the Patient Experience Expert: Ryan Phillips Ryan is a member of the Feedtrail Customer Success team and based in Long Beach, California. Ryan’s background in management consulting allowed him to bring...
5 Ways Better Patient Surveys Can Help Prevent Healthcare Burnout
by Ryan Phillips, Customer Success January 25thHealthcare has experienced some of its greatest existential challenges over the past few years. Declining resources. Lagging patient engagement. A once-in-a-lifetime pandemic that rocked the very...
Improving Wait Times in the Age of the Baby Boomer Boom
by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist January 22nd In the ever-evolving landscape of healthcare, a significant challenge emerges as the Baby Boomer generation places unprecedented demands on the system. As this...
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