The Feedtrail Blog
Stay up to date with the latest news, trends, and product tips.Additional details and responses to commonly asked questions about Feedtrail’s platform are provided below. If you’re looking to learn more, our customer success team is happy to chat.
When the Customer is not Always Right
The customer is always right. ...right? For many service-based companies, this mantra rings true more often than it doesn’t. It’s not hard to understand that if a customer is not happy with what you are doing, they will likely go elsewhere. When a customer at a...
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Expert Interview Series, Episode 21: Paul Carrington, Director of Quality, Pratt Regional Medical Center
Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. Today we're really excited to get a chance to talk to Paul Carrington, the Director of Quality...
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15 Stats for Loyalty, Retention, and Satisfaction
The rise of consumerism has put a great deal of pressure on Healthcare organizations across the country to improve their patient experience. Let us take a closer look at how businesses in general go about prioritizing customer experience to succeed in improving...
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Expert Interview Series, Episode 17: Cheryl Kilbourne, Director of Inpatient Nursing, Wakemed Health and Hospitals
Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. Today I'm very excited to talk to Cheryl Kilbourne, the Director of Inpatient Nursing at...
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5 Practices that Improve Patient Satisfaction and Practice Performance Scores
To retain your patients, you must increase satisfaction and practice performance scores. Follow these tips to increase customer loyalty. By Gert Volmer Physician reimbursement continues to be impacted by patient satisfaction scores. At one time, only hospitals needed...
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Build Loyalty and Retain Your Patients
In the healthcare field, it is essential to build loyalty and retain patients. We have the solutions you need to exceed the expectations of your clientele. By Gert Volmer It’s hard to win consumer loyalty for your healthcare system. To build strong loyalty and retain...
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SYNLAB and Feedtrail partnership
SYNLAB partners with Feedtrail to promote and evaluate customer feedback. SYNLAB, the leading medical diagnostic services provider in Europe, entered into a partnership with Feedtrail, offering a digital platform for real-time patient and customer feedback based in...
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Improve Patient Experience Data Collection with These 5 Steps
Improve Patient Experience Data Collection with These 5 Steps When you are looking to improve the collection of patient experience data, make sure you are doing the right things. Follow our 5 tips for immediate success. By Gert Volmer Collecting patient experience...
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HCAHPS Score Not as Valuable as Patient Experience
HCAHPS Scores Aren’t Valuable as Patient Experience Indicators Focusing solely on HCAHPS scores to measure success is insufficient By Gert Volmer Sharon Quinlan was inspired to improve patient satisfaction when she herself suffered a challenging healthcare experience....
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Feedtrail Travel Blog
Feedtrail has been very excited to participate in the Cedars-Sinai Accelerator program this summer, and while most of our team took the 6 hour flight option, one of our customer success leaders (and your very own author) took the old fashion way and drove out....
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