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Focusing on and improving the right aspects of patient engagement: Part 3

February 28, 2019

Reading Time: 3 minutes By Andy Roth Part 3 In the past few years, patient engagement has come more and more into the spotlight as hospitals and other healthcare organizations look to improve their patient retention, their CAHPS scores, and their online reputations. It’s true that patient engagement is a vital piece of any organization’s growth strategy. Before throwing …

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Focusing on and improving the right aspects of patient engagement: Part 2

February 14, 2019

Reading Time: 3 minutes By Andy Roth Part 2 In the past few years, patient engagement has come more and more into the spotlight as hospitals and other healthcare organizations look to improve their patient retention, their CAHPS scores, and their online reputations. It’s true that patient engagement is a vital piece of any organization’s growth strategy. Before throwing …

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Focusing on and improving the right aspects of patient engagement: Part 1

February 7, 2019

Reading Time: 3 minutes By Andy Roth Part 1 In the past few years, patient engagement has come more and more into the spotlight as hospitals and other healthcare organizations look to improve their patient retention, their CAHPS scores, and their online reputations. It’s true that patient engagement is a vital piece of any organization’s growth strategy. Before throwing …

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inova health system

Expert Interview Series, Episode 1: J. Knox Singleton, former CEO of Inova Health System

January 29, 2019

Reading Time: 4 minutes By Gert Volmer Paul Jaglowski, CEO of Feedtrail Inc., sits down with Knox Singleton CEO of Inova Health System to discuss the imperative of prioritizing the patient experience. Prior to retiring earlier this year, John “Knox” Singleton served as the Chief Executive Officer of Inova Health System, the Washington, D.C., region’s leading not-for-profit health care …

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