The Feedtrail Blog

Stay up to date with the latest news, trends, and product tips.

How Patient Confidence Relates to Higher Hospital NPS

October 15, 2019
|

Reading Time: 4 minutes In 2018, a study asked nearly 2,000 hospital patients to offer information about their experiences. One of the things that was measured was the Net Promoter Score (NPS), while another …

How Patient Confidence Relates to Higher Hospital NPS Read More »

When the Customer is not Always Right

October 4, 2019

Reading Time: 3 minutes The customer is always right. …right? For many service-based companies, this mantra rings true more often than it doesn’t. It’s not hard to understand that if a customer is not …

When the Customer is not Always Right Read More »

Expert Interview Series, Episode 21: Paul Carrington, Director of Quality, Pratt Regional Medical Center

October 2, 2019
|

Reading Time: 15 minutes Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. …

Expert Interview Series, Episode 21: Paul Carrington, Director of Quality, Pratt Regional Medical Center Read More »

15 Stats for Loyalty, Retention, and Satisfaction

September 10, 2019

Reading Time: 5 minutes The rise of consumerism has put a great deal of pressure on Healthcare organizations across the country to improve their patient experience. Let us take a closer look at how …

15 Stats for Loyalty, Retention, and Satisfaction Read More »

Expert Interview Series, Episode 17: Cheryl Kilbourne, Director of Inpatient Nursing, Wakemed Health and Hospitals

August 22, 2019
|

Reading Time: 12 minutes Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. …

Expert Interview Series, Episode 17: Cheryl Kilbourne, Director of Inpatient Nursing, Wakemed Health and Hospitals Read More »

5 Practices that Improve Patient Satisfaction and Practice Performance Scores

August 13, 2019

Reading Time: 5 minutes To retain your patients, you must increase satisfaction and practice performance scores. Follow these tips to increase customer loyalty. By Gert Volmer Physician reimbursement continues to be impacted by patient …

5 Practices that Improve Patient Satisfaction and Practice Performance Scores Read More »

Build Loyalty and Retain Your Patients

July 25, 2019

Reading Time: 5 minutes In the healthcare field, it is essential to build loyalty and retain patients. We have the solutions you need to exceed the expectations of your clientele. By Gert Volmer It’s …

Build Loyalty and Retain Your Patients Read More »

SYNLAB and Feedtrail partnership

July 18, 2019
|

Reading Time: 2 minutes SYNLAB partners with Feedtrail to promote and evaluate customer feedback. SYNLAB, the leading medical diagnostic services provider in Europe, entered into a partnership with Feedtrail, offering a digital platform for …

SYNLAB and Feedtrail partnership Read More »

Improve Patient Experience Data Collection with These 5 Steps

July 16, 2019

Reading Time: 3 minutes Improve Patient Experience Data Collection with These 5 Steps When you are looking to improve the collection of patient experience data, make sure you are doing the right things. Follow …

Improve Patient Experience Data Collection with These 5 Steps Read More »

Categories