The Feedtrail Blog
Stay up to date with the latest news, trends, and product tips.
How Patient Confidence Relates to Higher Hospital NPS
Reading Time: 4 minutes In 2018, a study asked nearly 2,000 hospital patients to offer information about their experiences. One of the things that was measured was the Net Promoter Score (NPS), while another …
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When the Customer is not Always Right
Reading Time: 3 minutes The customer is always right. …right? For many service-based companies, this mantra rings true more often than it doesn’t. It’s not hard to understand that if a customer is not …
Expert Interview Series, Episode 21: Paul Carrington, Director of Quality, Pratt Regional Medical Center
Reading Time: 15 minutes Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. …
15 Stats for Loyalty, Retention, and Satisfaction
Reading Time: 5 minutes The rise of consumerism has put a great deal of pressure on Healthcare organizations across the country to improve their patient experience. Let us take a closer look at how …
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Expert Interview Series, Episode 17: Cheryl Kilbourne, Director of Inpatient Nursing, Wakemed Health and Hospitals
Reading Time: 12 minutes Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. …
5 Practices that Improve Patient Satisfaction and Practice Performance Scores
Reading Time: 5 minutes To retain your patients, you must increase satisfaction and practice performance scores. Follow these tips to increase customer loyalty. By Gert Volmer Physician reimbursement continues to be impacted by patient …
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Build Loyalty and Retain Your Patients
Reading Time: 5 minutes In the healthcare field, it is essential to build loyalty and retain patients. We have the solutions you need to exceed the expectations of your clientele. By Gert Volmer It’s …
SYNLAB and Feedtrail partnership
Reading Time: 2 minutes SYNLAB partners with Feedtrail to promote and evaluate customer feedback. SYNLAB, the leading medical diagnostic services provider in Europe, entered into a partnership with Feedtrail, offering a digital platform for …
Improve Patient Experience Data Collection with These 5 Steps
Reading Time: 3 minutes Improve Patient Experience Data Collection with These 5 Steps When you are looking to improve the collection of patient experience data, make sure you are doing the right things. Follow …
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